Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service, Joshua was super helpful with us! He helped us through all the process, he was patient and answered all the doubts we had in order to feel confident about our decision.
Daniela · 17 October 2019
Agent replied
Dear Daniela, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua was brilliant and found us the perfect apartment. He was extremely informative and kept in touch when necessary, it was hassle free - Thank you!PositiveResponsiveness, Professionalism
Charlotte · 20 June 2021
Agent replied · 19 June 2024
Dear Charlotte, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMy wife and I are very pleased with all assistance we had from Nikki and Christian, to find a flat that met our criteria.
Since our first contact, they were very attentive and polite, swiftly answering all our questions and keeping us informed during the whole process. Fantastic communication and great availability from them.
We spoke to several letting agents but without a shadow of a doubt, they are the best ones we have dealt with. They were brilliant, helping us to find a place we liked so we strongly recommend them.
Thank you very much and well done Nikki and Christian. Great job!
Leonardo · 25 February 2020
Agent replied
Dear Leonardo Gonçalves, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleChristian was fantastic - he let my flat within a week and was helpful, professional and responsive from my first contact with him. I recommend Christian and Fletchers very highly.PositiveResponsiveness, Professionalism
Julia · 20 June 2020
Agent replied · 19 June 2024
Dear Julia, Thank you for your great review regarding our Brook Green office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAva was very helpful in our search for our property, making viewings friendly and insightful. Thanks very much Ava!
Chris · 30 July 2022
Agent replied · 30 July 2023
Dear Chris, thank you for your 5* review. We are pleased to see that you have had a great experience with Chris in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleWe had a viewing with Anthony just a few hours after we rang and he was very knowledgeable and professional which made us place an offer straight away. He understood the needs of the landlord and the position we are in which helped us to create an offer that we felt good with. He communicates very clearly and open and he went an extra mile to create a deal between us and the landlord, always keeping us in the loop. Can not recommend him enough!
Sonja · 29 July 2019
Agent replied
Dear Sonja, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI strongly recommend Fletchers to anyone, especially the property management team: They are always very reactive to every need/problem/request and they do so in a very friendly and professional way.
A special, wholehearted tanks to Mrika Nikolli, the property management team manager, who is unceasingly helpful, hard working and pragmatic...and she always finds the time to put a smile in the mix, which really does make the difference. She has been doing an outstanding work and we are very fortunate to have her as a point of contact in the property management team, we hope you get her too on your side :)
Antonio · 29 July 2019
Agent replied
Dear Antonio, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleNikki was very helpful, prompt to reply and follow up, took in our criteria and presented options accordingly. Gave suggestions on things we hadn't thought of as first time renters.
Vishal · 9 April 2020
Agent replied
Dear Vishal Kava, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua was fast to respond to our queries and would always take the steps he needed to answer our questions fully. We would happily use the services again.
Mike · 9 November 2020
Agent replied
Dear Mike, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleVery impressed with the service I received,
Paulina were very helpful and understanding.
Would recommend to friends.
Norbert · 30 July 2022
Agent replied · 30 July 2023
Dear Norbert. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNikki has been great to work with. From the intial phone call to signing of the tenancy she has provided a professional service and looked after our needs. Thank you.
Gurpreet · 2 December 2019
Agent replied
Dear Gurpreet, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI highly recommend the services the sales team working here - Emanuele Fiorini (sales consultant) and her boss Jack. They managed to stay on top of a difficult deal and handled client expectations beautifully to ensure a successful exchange of contract even in the face of constant delays, a difficult client and tight deadlines!
Wojtek · 23 July 2023
Agent replied · 30 July 2023
Dear Wojtek, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 3/5
GoogleI was overall pleased with the service. Guidance through the whole process was provided which is appreciated when looking for a property and Christian and Joshua were both very attentive.
Alexandra · 29 July 2019
Agent replied
Dear Alexandra, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua has been great in understanding my needs and has been really helpful in my search for a flat. Would thoroughly recommend this estate agents if you’re looking to let!
Scott · 29 July 2019
Agent replied
Dear Scott, We appreciate you taking the time to submit your review regarding the service you received from our Brook Green Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience with Herman of Fletchers. We were out of the country and they took care of everything.
Jean · 20 March 2025
Agent replied · 11 December 2024
Dear Jean, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleSales team have been helpful throughout my property search and can’t wait to find the right property
Thank you guys
Mariam · 20 March 2025
Agent replied · 11 December 2024
Dear Mariam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleBeen really impressed with this team. They are professional and managed to sell our house quickly and above asking price.
Lizzie · 20 March 2025
Agent replied · 27 December 2024
Dear Lizzie , Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleI had Gaetano as my estate agent and was very pleased with the service. He was always very quick to respond to any queries I had and was very patient in making sure I, as well as the other tenants, had completed every action in order to secure housing. Very satisfied!
Keziah · 23 September 2023
Agent replied · 30 September 2023
Dear Keziah, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWas a quick and easy move to our new apartment via Fletchers. Joshua was a great help and everything went smoothly. Highly recommended.PositiveProfessionalism
Timothy · 20 June 2021
Agent replied · 19 June 2024
Dear Timothy, What a lovely review you have given regarding our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI have been a client of this office of Chard for well over 17 years, as a landlord in the area for which this office has consistently found me high quality, reliable tenants. The team there is always professional (I would say the current team is certainly one of the best, in my experience); they deal with matters in a timely fashion, always respond to emails quickly, and when looking for tenants, offer advice on pricing, feedback on viewings, and generally work hard to make the connection between landlord and tenant as smooth and pleasant as possible.
The fact that I have worked exclusively with this office for such a long time should speak for itself.
Darren · 31 July 2017
Agent replied
Dear Darren, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
GoogleGreat service, very professional. Special thanks to Rachel for exemplary performance
A · 1 January 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThank you to Alex for your help. 5 stars!
Emma · 2 March 2023
Agent replied · 30 July 2023
Dear Emma, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMe and my girlfriend were looking for the home of our dreams and I can say that thanks to Fletchers Brook Green agency and our agent Joshua, we have found it. Not just found it, but already moved in and happy in our new home. They were very professional and helpful throughout the whole process! So, if you are looking for a new home I definitely recommend to use their services!PositiveResponsiveness, Quality, Professionalism, Value
Ivaylo · 20 June 2020
Agent replied · 19 June 2024
Dear Ivaylo, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI’ve had a wonderful experience with Saleh Jalal during my property search, he has been very helpful and understanding with me.
Hopefully we can find something soon 🤞
Zeynep · 4 November 2024
Agent replied · 11 November 2024
Dear Zeynep, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
