Fletchers London reviews

★★★★★ 5/5

Google

My experience with Fletchers it's been the best ever all the professionals are very kind and responsive. Special Emily who looked after my contract since the beginning was absolutely kind and amazing and even afterwards. My property manager Bridge is really good as well to get everything sorted and working at my new flat. I'm really happy about my property and and who is looking after it. I couldn't recommend more all of them.PositiveResponsiveness, Quality, Professionalism, Value

Maira · 26 August 2021

★★★★★ 5/5

Trustpilot

great property management

Property Manager Bridget is not only professional and efficient she is friendly and strikes the right balance with both myself as the landlord and my tenants.

Sarah · 27 March 2025

★★★★★ 5/5

Google

We had the good fortune to deal with this Estate agent for the last five years and we always had a good, professional and prompt help whenever we needed it. But our experience this year was even more impressive with the difficult time of the lockdown and the state of the economy and the housing market. However, they managed to get us suitable tenants in the first week after re-launching the flat on the market and helped, supported and advised us right through the process which would have been quite stressful otherwise. We are very grateful to all the staff of Fletchers Brook Green and particularly Christian who always had the answer to any problem and made us feel that we are in safe hands. We highly recommend this Agent.PositiveResponsiveness, Quality, Professionalism

NADIA · 26 August 2020

★★★★★ 5/5

Google

What a great experience we’ve had! All of the staff know their stuff here and are true professionals and experts in their field. Christian dealt with letting our flat for us. We had spoken with several other local agents, but we felt Christian was really genuine and understood what we were looking for as first time landlords. Within 24 hours of signing our contract with Fletchers we had an offer on our flat, and it wasn’t even on the market yet! It’s a real testament to Christian and Paul and the rest of the team who are really good at their jobs. Communication has been faultless throughout the process. Would 100% recommend Fletchers at Brook Green! Not only as landlords, but as tenants (our tenants are super happy too), and also sales. We were thinking of selling our flat before renting it out, and we were really impressed with Paul from sales too. A true gent and professional who really knew what he was talking about. Thank you Paul. Well done Fletchers! And thank you for everything so far!

Nick · 26 August 2020

★★★★★ 5/5

Trustpilot

Fabulous from start to finish

Fabulous from start to finish. Set up by Jon, put in to the capable hands of Ginny and finished off with Helen to top off excellent service throughout. Just wonderful.

Guy · 12 May 2026

★★★★★ 5/5

Google

Really enjoyed the smooth experience buying a property recently. Kareena from Fletchers was a really great support during the entire process. Friendly and accurate with always excellent and clear communication.

Willem · 12 May 2026

★★★★★ 5/5

Google

Searching for a flat to rent in London can be a frustrating, stressful and lonely experience. However, the experience with Fletchers in Brook Green was the complete opposite. The quality, professionalism, attentiveness and personalization of Joshua and Christian’s work was very good. Joshua managed my search for most of the process, and he was particularly impressive. Why? Because he shows a quality that’s rare of London estate agents, in my experience: caring about your search from your viewpoint, tailoring his approach and showing an exceptional responsiveness. Joshua and Christian are the best agents I’ve worked with so far in London. And some of the best I’ve worked with in the world for rental searches. I would not hesitate to use them again the next time I look for a property.PositiveResponsiveness, Quality, Professionalism

David · 14 June 2020

★★★★★ 5/5

Google

Joshua was absolutely fantastic at Fletchers Brook Green. We had a brilliant and smooth experience during our application process and initiating our tenancy. Every question I had (which was a lot), Joshua was able to answer, always easy to get hold of and happy to help, even it was the 3rd time speaking to me in a day! I'm incredibly grateful to Joshua for his support in finding us a fabulous home and helping us move in with no stress at all. Thank you Fletchers and Joshua!

Harriet · 14 June 2020

★★★★★ 5/5

Trustpilot

Bridget Kerin was lovely and genuine

I would like to leave this review for Bridget Kerin (Head of Property Management). She was lovely and helpful throughout my tenancy of 5 years. She is easy to talk to and just being herself, and you can sense the honesty in her. I liked that she equally cared for me as a tenant as much as the landlord, which is quite rare today. Wish you happiness and prosperity. Take care x

Sam · 27 March 2025

★★★★★ 1/5

Trustpilot

Zero Ethics

They arranged annual boiler service twice! in one year!! They look for a reason to charge extra.

Jv · 31 July 2026

★★★★★ 5/5

Google

Herman from Fletchers provided great service when selling my home. Herman was invaluable while I was out of the country, and I would highly recommend him to anyone selling their flat.

Denny · 4 December 2024

★★★★★ 5/5

Google

Joshua was an excellent agent. He was extremely helpful and hands on throughout the experience and we couldn’t have asked for better. He was always quick to respond, even outside work hours. And he always provided useful, clear and honest advice. And on top of this, his assistance was always delivered with a friendly and professional attitude. It was a delight to work with him.PositiveResponsiveness, Quality, Professionalism, Value

Cicely · 14 June 2022

★★★★★ 5/5

Google

We just bought a property in Hammersmith through Fletchers (after many bad experiences with other agencies). We cannot be more happy with the service provided. Emanuele Fiorini is very professional, kind and helpful and I can not recommend her more. If I ever need to sell, buy or rent again, I would definitively contact Fletchers!

Clara · 18 August 2023

★★★★★ 5/5

Google

Herman was great when purchasing our property. He was attentive, kept us informed and even chased us occasionally which helped progress the deal. Would use him again when purchasing another property.

Dan · 19 November 2024

★★★★★ 5/5

Google

My flatmate and I had an absolutely delightful experience in employing the services of Fletchers to find our current flat. Anthony was brilliant in finding us flats which were well within our price range, and far superior to any we had viewed before coming to Fletchers, as well as proving eminently professional and extremely knowledgable about the area. The flat we eventually settled on was one not let directly by Fletchers, but rather a management company - nonetheless, Fletchers was a great help in driving the expeditious completion of the necessary documentation and keeping us up to date, with Anthony even checking up on us after the letting process was completed to make sure everything was to our satisfaction. Cheers!

Olli · 15 June 2019

★★★★★ 5/5

Google

Great service, and would certainly use them again. Fletchers were quick to respond to any queries, and always happy to help. We ended up leaving before the contract expired, and they were once again very helpful in seeing us through the process. A special thanks to Mrika for looking after us while we were in the property. No request was too small, and everything was dealt with on the day queries were received. A refreshing change when dealing with property managers in rented properties!

Charlie · 15 June 2019

★★★★★ 5/5

Google

Emanuele Fiorini was absolutely fantastic! She played a huge role in helping me secure the property. She was incredibly responsive, always getting back to me promptly via email and phone. I cannot recommend her highly enough!

Elene · 25 August 2024

★★★★★ 5/5

Google

I have viewed so many properties in the last year and I just have to say that Emily Williams was a breath of fresh air. Emily was patient, professional in every sense and most of all honest and sincere. Maria Monson ( Fulham)

Maria · 14 April 2024

★★★★★ 5/5

Google

Christian and the team at Fletchers Brook Green were fantastic to deal with. Since I was new to London, Christian went above and beyond to guide me through the ins and outs of renting for the first time in the UK, which made my experience so much easier, from the very first viewing all the way to moving in to the my lovely flat. I can't recommend a better agency to deal with if you are in the market!

David · 15 June 2019

★★★★★ 5/5

Google

The agency is very professional and everyone is really nice and helpful .Christian is probably the best letting agent ever ( we have seen quite a lot of agencies before ) . He helped us to find the best flat for us . He took the time to show us many flat , to answer our questions and to give advise . In addition , Christian was really committed to find us a flat , until staying very late at the office trying to find solutions for us . We felt that at fletchers, they really care about customers ( compared to much bigger agencies) . we strongly recommend this agency.

Daniele · 15 June 2018

★★★★★ 4/5

Google

This review is predominantly for the interactions I had with Fletchers, Christian Pengelly, to be specific. Christian was quite proactive in his communications, understood my requirements well and gave me options for flats that had most of the boxes ticked for my requirement. One of his colleague even accommodated a viewing when it wasn't scheduled so really appreciate that as we had traveled quite far that day for other viewings with him. Ultimately, we didn’t go ahead with them as I decided to look in a different area but it was great interacting with them and would definitely recommend them.

Vivek · 15 June 2018

★★★★★ 5/5

Trustpilot

I have been dealing as a tenant with…

I have been dealing as a tenant with Fletchers Estate Agents for quite a while now and I really appreciate their genuine care and support, their quick responses to any issue and the follow up they do to make sure all is going so well. Their outstanding communication in terms of appointments, contractors, maintenance, or even communication with the landlord regarding any requirements. Very friendly and professional agents.

Heba · 27 March 2025

★★★★★ 5/5

Google

The guys at Chard were simply brilliant (shout out to Christian and James) The shop closed at 7 the night before our move in date but they stayed there till 9 to make sure the paperwork got sorted and the references came through. They then rang up to confirm all was ok on our move in date and take care of any glitches we came up against during the move. Long story short, we went from viewing a flat to moving into it in the space of 3 days. Puts foxtons/felicity/et all to shame!

Anthony · 15 June 2017

★★★★★ 5/5

Google

Really impressed by Jack and Herman - Jack was EXTREMELY persistent in getting us to work with them - and this same determination and commitment was applied by them both to our sale. Thank you Fletcher's team!

Amie · 26 June 2024