Fletchers London reviews

★★★★★ 5/5

Google

We recently moved to the area and Emily was our estate agent. The efficiency in getting any queries for pre-moving in arranged and sorted was unreal and she made the entire process smooth and enjoyable. Made us feel at ease about our move to the area and found us a property that was perfect for our needs! Couldn’t recommend Fletchers and Emily’s service enough, it was a joy to work with them!PositiveResponsiveness, Quality, Professionalism, Value

Tyler · 14 June 2022

★★★★★ 5/5

Google

The entire experience with Fletchers Brook Green was very smooth and I’d like to say that I’d definitely recommend Fletchers to anybody who’s looking for a new home around West London. I would like to thank Emily Martin for being extremely professional, responsive and helpful throughout the whole process (from viewing to moving in). She constantly kept me updated and informed me about next steps and gave amazing recommendations to ensure every part of the process met the best standards.PositiveResponsiveness, Quality, Professionalism, Value

Anastasia · 26 August 2021

★★★★★ 5/5

Google

Overall I have had a very positive experience with Fletchers. Joshua was brilliant and really helped guide us through the process. The service has been great and we have experienced very quick response times to all our questions. There are however a couple of maintenance issues with the property but the team are working hard to resolve these for us. I would definitely recommend Fletchers, particularly to people who may be unfamiliar with the renting process and would like an extra helping hand guiding them through. Thank you Joshua for all your efforts in securing us the property!PositiveResponsiveness, Professionalism

Becky · 26 August 2021

★★★★★ 5/5

Google

Friendly and professional team. Securing a flat was a super smooth process thanks to Josh, who was always available, happy to help and answer any questions we had immediately. I would highly recommend Josh and the team at Fletchers.

Hattie · 2 November 2024

★★★★★ 5/5

Google

We had a very smooth and easy decision to make when we moved to our new flat early this month -- all thanks to Joshua. He was very good at accommodating all our questions and was very organised when it comes to managing our document requirements and whatnot. I normally don't decide for a flat right away without checking the place in person. But due to corona, Joshua was quick to provide us a video of every corner of the flat and also reverted all our questions about the flat, the agreements, etc. so getting this place was really an easy decision for us to make. Thanks, Joshua!PositiveResponsiveness, Quality, Professionalism, Value

K · 14 June 2021

★★★★★ 5/5

Google

Letting through Fletcher's has been a good experience all round. Paul and Christian were very professional throughout and were always available to settle any queries we had, of which there were many. As students, we didn't have much experience letting through agencies beforehand, but they made at as easy as possible for us by always being transparent and taking time to explain what they needed and why. Would highly recommend them to students or anyone really looking to rent in London.PositiveResponsiveness, Quality, Professionalism

Animesh · 14 June 2021

★★★★★ 5/5

Google

What a great experience we’ve had! All of the staff know their stuff here and are true professionals and experts in their field. Christian dealt with letting our flat for us. We had spoken with several other local agents, but we felt Christian was really genuine and understood what we were looking for as first time landlords. Within 24 hours of signing our contract with Fletchers we had an offer on our flat, and it wasn’t even on the market yet! It’s a real testament to Christian and Paul and the rest of the team who are really good at their jobs. Communication has been faultless throughout the process. Would 100% recommend Fletchers at Brook Green! Not only as landlords, but as tenants (our tenants are super happy too), and also sales. We were thinking of selling our flat before renting it out, and we were really impressed with Paul from sales too. A true gent and professional who really knew what he was talking about. Thank you Paul. Well done Fletchers! And thank you for everything so far!

Nick · 14 June 2021

★★★★★ 5/5

Google

Would highly recommend their services. In particular, Chloe M led me through the process of purchasing my first home and was extremely attentive throughout the process. She kept me updated frequently and recommended solicitors etc. Really friendly and efficient!

Ruwa · 16 March 2026

★★★★★ 5/5

Google

My first time working with a estate agent. And I’ve been very pleased. I’ve called so many estate agents regarding properties as this seems to be the only one willing to help. They helped me find the perfect home at the perfect price. Special shout out to Josh who helped me with property viewings and all enquiries as it’s my first time living alone. Both him and the team went above and beyond xPositiveResponsiveness, Quality, Professionalism, Value

Mulan · 26 August 2021

★★★★★ 5/5

Google

My experience with Fletchers it's been the best ever all the professionals are very kind and responsive. Special Emily who looked after my contract since the beginning was absolutely kind and amazing and even afterwards. My property manager Bridge is really good as well to get everything sorted and working at my new flat. I'm really happy about my property and and who is looking after it. I couldn't recommend more all of them.PositiveResponsiveness, Quality, Professionalism, Value

Maira · 26 August 2021

★★★★★ 5/5

Trustpilot

great property management

Property Manager Bridget is not only professional and efficient she is friendly and strikes the right balance with both myself as the landlord and my tenants.

Sarah · 27 March 2025

★★★★★ 5/5

Trustpilot

Fabulous from start to finish

Fabulous from start to finish. Set up by Jon, put in to the capable hands of Ginny and finished off with Helen to top off excellent service throughout. Just wonderful.

Guy · 12 May 2026

★★★★★ 5/5

Google

We had the good fortune to deal with this Estate agent for the last five years and we always had a good, professional and prompt help whenever we needed it. But our experience this year was even more impressive with the difficult time of the lockdown and the state of the economy and the housing market. However, they managed to get us suitable tenants in the first week after re-launching the flat on the market and helped, supported and advised us right through the process which would have been quite stressful otherwise. We are very grateful to all the staff of Fletchers Brook Green and particularly Christian who always had the answer to any problem and made us feel that we are in safe hands. We highly recommend this Agent.PositiveResponsiveness, Quality, Professionalism

NADIA · 26 August 2020

★★★★★ 5/5

Google

What a great experience we’ve had! All of the staff know their stuff here and are true professionals and experts in their field. Christian dealt with letting our flat for us. We had spoken with several other local agents, but we felt Christian was really genuine and understood what we were looking for as first time landlords. Within 24 hours of signing our contract with Fletchers we had an offer on our flat, and it wasn’t even on the market yet! It’s a real testament to Christian and Paul and the rest of the team who are really good at their jobs. Communication has been faultless throughout the process. Would 100% recommend Fletchers at Brook Green! Not only as landlords, but as tenants (our tenants are super happy too), and also sales. We were thinking of selling our flat before renting it out, and we were really impressed with Paul from sales too. A true gent and professional who really knew what he was talking about. Thank you Paul. Well done Fletchers! And thank you for everything so far!

Nick · 26 August 2020

★★★★★ 5/5

Google

Searching for a flat to rent in London can be a frustrating, stressful and lonely experience. However, the experience with Fletchers in Brook Green was the complete opposite. The quality, professionalism, attentiveness and personalization of Joshua and Christian’s work was very good. Joshua managed my search for most of the process, and he was particularly impressive. Why? Because he shows a quality that’s rare of London estate agents, in my experience: caring about your search from your viewpoint, tailoring his approach and showing an exceptional responsiveness. Joshua and Christian are the best agents I’ve worked with so far in London. And some of the best I’ve worked with in the world for rental searches. I would not hesitate to use them again the next time I look for a property.PositiveResponsiveness, Quality, Professionalism

David · 14 June 2020

★★★★★ 5/5

Google

Joshua was absolutely fantastic at Fletchers Brook Green. We had a brilliant and smooth experience during our application process and initiating our tenancy. Every question I had (which was a lot), Joshua was able to answer, always easy to get hold of and happy to help, even it was the 3rd time speaking to me in a day! I'm incredibly grateful to Joshua for his support in finding us a fabulous home and helping us move in with no stress at all. Thank you Fletchers and Joshua!

Harriet · 14 June 2020

★★★★★ 5/5

Trustpilot

Bridget Kerin was lovely and genuine

I would like to leave this review for Bridget Kerin (Head of Property Management). She was lovely and helpful throughout my tenancy of 5 years. She is easy to talk to and just being herself, and you can sense the honesty in her. I liked that she equally cared for me as a tenant as much as the landlord, which is quite rare today. Wish you happiness and prosperity. Take care x

Sam · 27 March 2025

★★★★★ 1/5

Trustpilot

Zero Ethics

They arranged annual boiler service twice! in one year!! They look for a reason to charge extra.

Jv · 31 July 2026

★★★★★ 5/5

Google

Herman from Fletchers provided great service when selling my home. Herman was invaluable while I was out of the country, and I would highly recommend him to anyone selling their flat.

Denny · 4 December 2024

★★★★★ 5/5

Google

Joshua was an excellent agent. He was extremely helpful and hands on throughout the experience and we couldn’t have asked for better. He was always quick to respond, even outside work hours. And he always provided useful, clear and honest advice. And on top of this, his assistance was always delivered with a friendly and professional attitude. It was a delight to work with him.PositiveResponsiveness, Quality, Professionalism, Value

Cicely · 14 June 2022

★★★★★ 5/5

Google

Fletchers are an excellent agent to work with; all the agents are a delight, but definitely get in touch with Chloe. She was attentive to our needs, showed us the exact properties that we wanted and was very informative and engaging …

Annesha · 16 January 2026

★★★★★ 5/5

Google

We just bought a property in Hammersmith through Fletchers (after many bad experiences with other agencies). We cannot be more happy with the service provided. Emanuele Fiorini is very professional, kind and helpful and I can not recommend her more. If I ever need to sell, buy or rent again, I would definitively contact Fletchers!

Clara · 18 August 2023

★★★★★ 5/5

Google

My experience purchasing through Fletchers has been excellent, and much of that is down to Ema. This has been a more complicated transaction for various reasons, but Ema handled every challenge with patience, professionalism, and genuine commitment. She was always quick to respond, proactive in resolving issues, and consistently went the extra mile to ensure progress. Thanks to her support, a stressful process felt far more manageable. I would happily recommend Fletchers to anyone considering buying or selling.

Andrew · 6 December 2025

★★★★★ 5/5

Google

Herman was great when purchasing our property. He was attentive, kept us informed and even chased us occasionally which helped progress the deal. Would use him again when purchasing another property.

Dan · 19 November 2024