Trusted Agent profile · London

Fletchers London reviews

★★★★★ Excellent

507 reviews across 2 platforms

144 Shepherds Bush Road, London, W6 7PB

Part of Fletchers, see every office.

Fletchers's office in London, at 144 Shepherds Bush Road, is rated 4.8 out of 5 across 507 reviews on two platforms, including 452 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

452

Reviews on Google

This office

Trustpilot logo

55

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Rating only, no written review.

Luc · 14 June 2023

Agent replied · 13 June 2024

Dear Luc, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Linda · 14 June 2023

Agent replied · 13 June 2024

Dear Linda, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Dylan · 14 June 2023

Agent replied · 13 June 2024

Dear Dylan, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Jamie · 14 June 2023

Agent replied · 13 June 2024

Dear Jamie, Thank you for taking the time to rate your service with our Brook Green office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Tom · 14 June 2023

Agent replied · 13 June 2024

Dear Tom,Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Farrell · 14 June 2023

Agent replied · 13 June 2024

Dear Ferrell, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Giuseppe · 14 June 2022

Agent replied · 13 June 2024

Dear Giuseppe, thank you for your 5* review. Kind Regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Vincent · 14 June 2022

Agent replied · 13 June 2024

Dear Vincent, thank you for taking the time to leave a 5* review. Kind regards Sarah Tranter Customer Relations Team

1/5

Google

Rating only, no written review.

Eugenia · 14 June 2022

Agent replied · 13 June 2024

Dear Eugenia, really sorry to see you have updated this review to a 1 star. I have brought this to the attention of the director and we will be in touch. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Rating only, no written review.

Alice · 14 June 2021

Agent replied · 13 June 2024

Dear Alice, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Rating only, no written review.

Hannah · 14 June 2021

Agent replied · 13 June 2024

Dear Hannah, Thank you taking the time to leave a review. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Rating only, no written review.

Mohamed · 14 June 2021

Agent replied · 13 June 2024

Dear Mohamed, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Claire · 14 June 2021

Agent replied · 13 June 2024

Dear Claire, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Esther · 14 June 2021

Agent replied · 13 June 2024

Dear Esther, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Elisa · 14 June 2021

Agent replied · 13 June 2024

Dear Elisa, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Merita · 14 June 2021

Agent replied · 13 June 2024

Dear Merita, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Sara · 14 June 2021

Agent replied · 13 June 2024

Dear Sara, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Malik · 14 June 2020

Agent replied · 13 June 2024

Dear Malik, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Rating only, no written review.

Molly · 26 October 2017

Agent replied · 24 October 2024

Dear Ms Goodwin, Thank you for taking the time to leave a review for our Brook Green office. I do hope we can assist you again in the future. Kind regards, Anna Devey Customer Relations Administrator

4/5

Google

Rating only, no written review.

Daniel · 15 June 2017

Agent replied · 13 June 2024

Dear Daniello, Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Administrator.

5/5

Google

Rating only, no written review.

Molly · 15 June 2017

Agent replied · 13 June 2024

Dear Ms Goodwin, Thank you for taking the time to leave a review for our Brook Green office. I do hope we can assist you again in the future. Kind regards, Anna Devey Customer Relations Administrator

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Fletchers London

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Fletchers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

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