Trusted Agent profile
★★★★★
466 reviews across 2 platforms
144 Shepherds Bush Road, London W6 7PB
Fletchers's London office at 144 Shepherds Bush Road is rated 4.8 out of 5 across 466 reviews on two platforms, including 413 Google reviews rated 4.9. The 53 Trustpilot count is for the whole business. It won Platinum in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Fletchers. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGiles found us our dream home. Thank you for all the great job and efficiency.
Dear Gabriela, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleWe are happy with the kindness and promptness of our current property manager.
Dear Runa, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleA very good experience with personal attention. Thank you.
Dear Akhilesh, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleSince 2015 i have had nothing but fantastic service and care from Mrs Marika Nikolli she is genuine and is always very quick at solving any issues that may occur. i would describe Marika as very professional,efficient and reliable and would 100% recommend.
5/5
GoogleHighly professional staff. It was a pleasure working with Christian Pengelly
Dear Andrey, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GooglePerfect renting experience, great staff and amazing service. Highly recommended!!
Dear Veronica, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
4/5
GoogleReally good service, so helpful.
Dear Nagore, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleVery competent staff. Was glad to cooperate with them.
Dear Julia, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleFantastic service, extremely professional team! Highly recommended if looking to buy/rent property!
5/5
GoogleGood service. We found a very convenient flat through this agent.
5/5
GoogleRating only, no written review.
Dear Luc, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Linda, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Dylan, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Jamie, Thank you for taking the time to rate your service with our Brook Green office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Tom,Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ferrell, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Giuseppe, thank you for your 5* review. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Vincent, thank you for taking the time to leave a 5* review. Kind regards Sarah Tranter Customer Relations Team
1/5
GoogleRating only, no written review.
Dear Eugenia, really sorry to see you have updated this review to a 1 star. I have brought this to the attention of the director and we will be in touch. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Alice, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Hannah, Thank you taking the time to leave a review. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleRating only, no written review.
Dear Mohamed, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Claire, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Esther, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Sarah Tranter Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fletchers's London office has 466 reviews across two platforms: 413 on Google, 53 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Fletchers is rated 4.8 out of 5 across all 466 reviews, and 4.9 out of 5 on Google from 413 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
Fletchers, 144 Shepherds Bush Road, London W6 7PB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
