Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a landlord, I have been working with Chard for the last 9 years on multiple properties and they have been extremely professional in their services with good understanding of the market and the legal issues that are associated with it. Highly recommended to any landlord out there!
Hyder Sikafi.
Dean · 15 June 2017
Agent replied · 13 June 2024
Dear Mr Sikafi, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. We pride ourselves on word of mouth recommendations so are very happy to hear that you would recommend our services to others. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
TrustpilotProperty management
I really appreciated Narcisse's prompt help when a problem occured and her assistance during the settling in process.
Laura · 10 November 2023
Agent replied · 13 June 2024
Dear Laura, Thank you for taking the time to leave a lovely review regarding Narcisse. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWas a pleasure working with Herman and the rest of the team!
Josh · 15 March 2024
Agent replied · 13 June 2024
Dear Josh , Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
★★★★★ 2/5
TrustpilotDoubtful service
It took quite a long time for this agency (Hammersmith) to release my deposit after termination of my rent (In September 20), even though the landlord didn’t have any issues. I had to write several times with reminders (Not responded) and finally call. Overall they have been sitting on it for three weeks or nearly a month. Firstly, I don’t know the reason of this delay, secondly, there was no feedback whatsoever.
Tatiana · 6 December 2020
★★★★★ 5/5
GoogleProfessional! Helpful! and SUPER NICE! I couldn’t recommend Fletchers Brook Green enough- they really made my experience actually enjoyable! THANKS GUYS
BRENDAN · 14 June 2023
Agent replied · 13 June 2024
Dear Brendan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWonderful agents, very experienced, dynamic and dedicated to service individuals, thorough and persistent to achieve the best result, with a spirit of co-opration in every way possible prevalent at all times. A real pleasure to work with-Fletchers is The Team inspiring Trust for great results
Demos · 15 June 2018
Agent replied · 13 June 2024
Dear Demos, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleCaring, professional, hard working agents.
Would certainly use them again.
Elizabeth · 14 February 2024
Agent replied · 13 June 2024
Dear Elizabeth, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
GoogleI had a good customer experience with Fletchers. In particular, Christian and Paul have done a great job, communicated with me throughout the rental process. My flat is rented within 2 weeks. Great result.PositiveResponsiveness, Professionalism
King · 26 August 2021
Agent replied · 13 June 2024
Dear Nancy, Thank you for taking the time in providing such lovely comments about Christian and Paul in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 4/5
GoogleIt will be better if the agent can be more careful when doing the paperwork. But anyway, it is a great experience in the renting process, Anthony and his colleague Christian always response fast and sort out problems for me.
Sigrid · 14 June 2020
Agent replied · 13 June 2024
Dear Sigrid, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleExcellent customer service. Super proactive and helpful in helping me manage the new tenant's move into my London apartment.
Julian · 14 June 2023
Agent replied · 13 June 2024
Dear Julian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleMoved into a new place courtesy Joshua Winton, who has been very supportive and patient with us throughout the laborious process of renting a flat - thank you for always picking up the phone and offering us guidance Joshua!
Pall · 14 June 2020
Agent replied · 13 June 2024
Dear Pall, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe are very happy with the agency Fletchers and its agents, especially with Nikki and Christian. Both worried about offering us what we were looking for and helped us at all times.
Thank you very much for everything guys!
Jessica · 14 June 2020
Agent replied · 13 June 2024
Dear Jessica, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotHad a great purchase of my first home…
Had a great purchase of my first home with Emma. Would recommend.
Marc · 3 October 2023
Agent replied · 13 June 2024
Dear Marc, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe've had a great experience working with this estates agents. Giles in particular has been great from the very first phone call right through to getting the keys. He has been very accommodating and helped us with everything we have needed!
Lauren · 15 June 2018
Agent replied · 13 June 2024
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleBeautiful experience with Gaetano. He made us feel very comfortable in our viewing.
He was friendly and professional.
Great asset for the company.PositiveProfessionalism
Giada · 25 October 2022
Agent replied · 13 June 2024
Dear Giada, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe were provided a list of properties that matched our criteria and they also included an extra one which didn't. We ended up going for the extra one which we'd never seen hasn't been for Christian. Very pleased with the process
Guillem · 15 June 2017
Agent replied · 13 June 2024
Dear Mr Lompart, Thank you for taking the time to leave your fantastic review. We are very happy to hear that Christian and the Brook Green office achieved our aim of providing a five start service. We would like to wish you all of the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleThey helped us a lot in finding a super family home in about 1 week. Thanks to experienced team leaders and friendly team we found the house we wanted. I can recommend it because they are reliable, experienced, patient and hardworking.
Onur · 15 June 2017
Agent replied · 13 June 2024
Dear Onur, We are very happy to hear that you found a family home through our Brook Green office. We pride ourselves on word of mouth recommendations. We are delighted to hear you would recommend our 5 star service to others. We would like to wish you the best in the future. Kind regards, Sam Farnan Customer Relations Administrator
★★★★★ 5/5
GoogleFriendly, professional and thorough service from beginning to end from Christian who has been on top of everything and always helpful and honest. You couldn't ask for better!PositiveResponsiveness, Quality, Professionalism, Value
Jon · 14 June 2021
Agent replied · 13 June 2024
Dear Jon, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleThank you very much Chris and Joshua ! You have been very helpful through the whole process , very professional and informative. I highly recommend Fletchers! Super fast and very responsive. Thank you again,
Alexandra
Alexandra · 14 June 2020
Agent replied · 13 June 2024
Dear Alexandra, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe had a brilliant experience with Fletchers. Best experience with an estate agents to date. Very friendly service, as stress-free as possible and approachable. Christian in particular was great, he was very responsive, friendly and helpful. Would 100% recommend.
Sean · 15 June 2018
Agent replied · 13 June 2024
Dear Sean, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleI had the best experience with this property agency. Very professional collaboration! Truly recommended!
Mary · 14 June 2023
Agent replied · 13 June 2024
Dear Mary, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleProfessional and helpful letting agent. Was able to find tenants quickly and assist with their requirements prior to move in. Despite not managing the property for us they regularly check in to ensure all is well. Would recommend.
S · 15 June 2017
Agent replied · 13 June 2024
Dear Serena, Thank you for your five star review regarding our Brook Green office. We would love the opportunity to work with you have again and wish you the best of luck for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Fletchers and a new starter to the office, Anthony. He understood what we were looking for a certainly delivered with a personal service. Very happy with our decision to use this agency!
David · 15 June 2019
Agent replied · 13 June 2024
Dear David, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI found my first flat in London through Fletchers. Joshua and other agents are very helpful and response to my request quickly. Thank you very much for the help. I recommend it.
Bing-Yin · 14 June 2020
Agent replied · 13 June 2024
Dear Bing, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
