Trusted Agent profile · London
★★★★★
466 reviews across 2 platforms
144 Shepherds Bush Road, London, W6 7PB
Fletchers's office in London, at 144 Shepherds Bush Road, is rated 4.8 out of 5 across 466 reviews on two platforms, including 413 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI went into fletchers to get keys for a client. The team were really friendly and helpful!
Dear Jay, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleProfessional and high quality service. Joshua was very helpful and our move was swift and hassle free.
Dear Hassan, We appreciate you taking the time to submit your review regarding the service you received from our Brook Green Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThank you very much to Jack and Emanuele for their help in selling my apartment quickly and following up on the sales progress.
Dear Miller, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGreat experience through Fletchers. We recently liaised with Joshua to rent a property in Brook Green and were super happy with the process!
Dear James, Thank you for taking the time to leave a lovely 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI dont think i've ever seen any company pick up the phone so fast.
Dear Selma, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
5/5
GoogleGreat experience with Fletchers. Joshua was extremely helpful with constant communication and viewings.
Dear Zara, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat service from Fletchers, specifically Jacob and Jack, thank you for everything over the past few months to help me get to the point of now owning a great first home, really happy with it and appreciate all your help.
Dear Oliver, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had a really good experience with the Agency. They are highly professional, understand the clients' needs and provide the support a tenant would expect. We were supported by Joshua who advise us and walked us through the hole process.
Dear Lucia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI went into the agency and they gave me great advice on renting. Thanks team
Dear Faiza, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleWent easy and smooth, Would strongly recommend Fletchers brook green if u r looking in the neighbourhood of Hammersmith, Big thanks guys, Asad Naqvi who was always there for us, appreciate ur efforts Asad. RD
Dear Rimon, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat local knowledge and reliable. I would definitely recommend Fletchers with your Property search!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
4/5
GoogleEasy to communicate with. Thank you Joshua
Dear Anna, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThorough impressed with the service we received from Fletchers Brook Green, in particular from Emily Martin. She made the whole process completely stress-free and went out of her way to ensure we were in on time. Would definitely use Fletchers again from the fantastic service we received from Emily - a credit to company.PositiveResponsiveness, Professionalism
Dear Carla, Thank you for taking the time to leave a review regarding your experience with Emily in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service, Joshua was really helpful and polite! would recommend :)
Dear Harriet, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleHad tried to sell our property with others and they just weren't listening to what we wanted. Jack from Fletchers listened and was both enthusiastic and realistic about what we could achieve. Very happy overall with their service.
Dear G Sunthar, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWithout Jack and Ema tireless efforts the sell wouldn’t have gone through. Incredible knowledge, support and patience from both of them.
Dear Clafoutie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
4/5
TrustpilotProperty Management
Shaikra has over a long time provided a professional and courteous service managing the property and in addition consistently followed up to resolve the tenancy issues upon/following the end of the lease.
Dear Jeremy, Thank you for taking the time to leave a lovely review regarding Shakira. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDelighted to recommend this first rate Lettings team headed up by Christian. I have rented my flat through Fletchers for several years and have always been impressed by them but more so since Christian started managing the Brook Green branch. Very professional, experienced and helpful team and great communication with their clients. I would recommend them without hesitation.
Dear Jane, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleVery professional and attentive service. Renting through Fletchers has been great. They are fast and eager to help; always replying quickly to emails and phone calls. It has definitely taken the stress out of the move and the positive and friendly attitude from these estate agents has been a breath of fresh air after previous bad experiences with other agents.
Dear Lee, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleChristian was great! Very efficient and quick to address any of your concerns.
Dear Ali, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI have to shout out Alex who truly went above and beyond to secure our property. Its rare to find an agent who will go out of their way for you but Alex did! 100% recommend
Dear Lucy, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience overall, very cooperative staff, Christian has been very helpful!
Dear Лев, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleThis real estate is awesome. They found me the perfect flat for my sister and I in a lovely neighborhood. Moreover, it was the first time we rent a flat and they eased pretty everything. Paul (my estate agent) was very helpful with everything, always available and understanding. Great experience, I recommend.PositiveProfessionalism
Dear Sifaoui, We are delighted that you took the time to leave such a fantastic review which the Brook Green team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotProperty management.
As a property manager, Shakira gives her all to give the best service possible on behalf of both the tenant and landlord. What more could one ask for. M.S. landlord.
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fletchers's London office has 466 reviews across two platforms: 413 on Google, 53 on Trustpilot (across the whole business).
Fletchers London is rated 4.8 out of 5 across all 466 reviews, and 4.9 out of 5 on Google from 413 reviews.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
Fletchers London, 144 Shepherds Bush Road, London, W6 7PB.
