Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNikki has been great to work with. From the intial phone call to signing of the tenancy she has provided a professional service and looked after our needs. Thank you.
Gurpreet · 14 June 2020
Agent replied · 13 June 2024
Dear Gurpreet, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI worked with Giles Malyon, who was tremendously helpful, really thoughtful and diligent with follow up. I could rely on him and was always sure to receive an answer very quickly. Highly recommend Chard Brook!!
Lina · 15 June 2017
Agent replied · 13 June 2024
Dear Lina, thanks so much for taking the time to give Giles such a great review. I know he will be thrilled. We really appreciate your feedback and confirming that our team do deliver the 5 stars that we are always aiming for. Kind regards, Sam Farnan, Customer Relations Team
★★★★★ 5/5
GoogleThank you to Alex for your help. 5 stars!
Emma · 14 June 2023
Agent replied · 13 June 2024
Dear Emma, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAva was very helpful in our search for our property, making viewings friendly and insightful. Thanks very much Ava!
Chris · 14 June 2022
Agent replied · 13 June 2024
Dear Chris, thank you for your 5* review. We are pleased to see that you have had a great experience with Chris in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleWe had a viewing with Anthony just a few hours after we rang and he was very knowledgeable and professional which made us place an offer straight away. He understood the needs of the landlord and the position we are in which helped us to create an offer that we felt good with. He communicates very clearly and open and he went an extra mile to create a deal between us and the landlord, always keeping us in the loop. Can not recommend him enough!
Sonja · 15 June 2019
Agent replied · 13 June 2024
Dear Sonja, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI strongly recommend Fletchers to anyone, especially the property management team: They are always very reactive to every need/problem/request and they do so in a very friendly and professional way.
A special, wholehearted tanks to Mrika Nikolli, the property management team manager, who is unceasingly helpful, hard working and pragmatic...and she always finds the time to put a smile in the mix, which really does make the difference. She has been doing an outstanding work and we are very fortunate to have her as a point of contact in the property management team, we hope you get her too on your side :)
Antonio · 15 June 2019
Agent replied · 13 June 2024
Dear Antonio, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleI highly recommend the services the sales team working here - Emanuele Fiorini (sales consultant) and her boss Jack. They managed to stay on top of a difficult deal and handled client expectations beautifully to ensure a successful exchange of contract even in the face of constant delays, a difficult client and tight deadlines!
Wojtek · 18 August 2023
Agent replied · 13 June 2024
Dear Wojtek, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotFletchers Property Management
Led by Bridget, Fletchers' property management team are always friendly, professional and efficient so I recommmend their services to any landlord!
D · 26 March 2025
Agent replied · 24 September 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
★★★★★ 5/5
GoogleI had Gaetano as my estate agent and was very pleased with the service. He was always very quick to respond to any queries I had and was very patient in making sure I, as well as the other tenants, had completed every action in order to secure housing. Very satisfied!
Keziah · 17 October 2023
Agent replied · 13 June 2024
Dear Keziah, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery impressed with the service I received,
Paulina were very helpful and understanding.
Would recommend to friends.
Norbert · 14 June 2022
Agent replied · 13 June 2024
Dear Norbert. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWas a quick and easy move to our new apartment via Fletchers. Joshua was a great help and everything went smoothly. Highly recommended.PositiveProfessionalism
Timothy · 14 June 2021
Agent replied · 13 June 2024
Dear Timothy, What a lovely review you have given regarding our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI have been a client of this office of Chard for well over 17 years, as a landlord in the area for which this office has consistently found me high quality, reliable tenants. The team there is always professional (I would say the current team is certainly one of the best, in my experience); they deal with matters in a timely fashion, always respond to emails quickly, and when looking for tenants, offer advice on pricing, feedback on viewings, and generally work hard to make the connection between landlord and tenant as smooth and pleasant as possible.
The fact that I have worked exclusively with this office for such a long time should speak for itself.
Darren · 15 June 2017
Agent replied · 13 June 2024
Dear Darren, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
GoogleAnthony Barnes was a terrifically knowledgeable and personable letting agent, and Fletchers as a whole has been professional and generally on top of things. Highly recommended!
Christopher · 14 June 2020
Agent replied · 13 June 2024
Dear Christopher, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMe and my girlfriend were looking for the home of our dreams and I can say that thanks to Fletchers Brook Green agency and our agent Joshua, we have found it. Not just found it, but already moved in and happy in our new home. They were very professional and helpful throughout the whole process! So, if you are looking for a new home I definitely recommend to use their services!PositiveResponsiveness, Quality, Professionalism, Value
Ivaylo · 14 June 2020
Agent replied · 13 June 2024
Dear Ivaylo, I was delighted to read the comments in relation to our Brook Green office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJack and Emma were great
Rob · 14 June 2023
Agent replied · 13 June 2024
Dear Rob, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI’ve had a wonderful experience with Saleh Jalal during my property search, he has been very helpful and understanding with me.
Hopefully we can find something soon 🤞
Zeynep · 2 November 2024
Agent replied · 9 November 2024
Dear Zeynep, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleSpoke with Ava on the phone. Looking to start my search in January. Ava referred me to some fantastic brokers to have my mortgage arranged. As well as referring me to solicitors to get legally ready. I have not yet registered , however due to her helpfulness and knowledge, Ava will be my first call when I’m ready to start looking.PositiveResponsiveness, Professionalism
Olivia · 14 June 2022
Agent replied · 13 June 2024
Dear Olivia. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. We look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have nothing but praise for this Estate Agent. They were efficient, always available, and nothing was ever too much of an ask. They found me replacement tenants very quickly, and dealt with all issues in an incredibly professional manner. They even responded in out of office hours and made numerous trips to the flat as I was abroad. An overall excellent service and a real pleasure to deal with such friendly and efficient staff.
Marina · 15 June 2019
Agent replied · 13 June 2024
Dear Marina, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Fletchers, especially with Joshua Winton. Got me and my flat mate moved in in no time after months of searching with other companies.
Aaron · 2 November 2024
Agent replied · 9 November 2024
Dear Aaron, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleWe had a complicated purchase within a very long chain.
Fletchers has been great dealing with this difficult situation, contacting all the players, keeping us updated, telling us how things really were (and not what we might want to hear!).
A great partner to have for such an important transaction!
Andréanne · 14 June 2023
Agent replied · 13 June 2024
Dear Andreanne, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations TeamF
★★★★★ 5/5
GoogleThese guys are absolutely lovely Gaetano and Jack were brilliant, very happy
Michael · 14 June 2022
Agent replied · 13 June 2024
Dear Michael, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFrom the first meeting with Liam Styles, Fletchers, Estate Agents, Brook Green. He gave me confidence and understanding the marketing of my property. He delivered what was promised. Totally professional, kept me informed through the process. Such a nice well mannered gentleman. Highly recommend the company.
Alison · 17 September 2023
Agent replied · 13 June 2024
Dear Alison, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI wanted to leave a 5 star review for Joshua and his 5 star service. Joshua felt like he was on our side from the start, ensuring both sides of the parties upheld their promises stipulated in the contract. Thanks again, would definitely recommend the Fletcher Brook Green team.
Sam · 14 June 2023
Agent replied · 13 June 2024
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHerman from Fletchers has been incredibly helpful throughout my home-buying process. Despite a number of delays to the process, he maintained excellent communication throughout and liaised effectively with the seller and conveyancer.
Cecile · 26 June 2024
Agent replied · 25 August 2024
Dear Cecile, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
