Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOutstanding customer service, Joshua and his team assisted us from the very beginning and made our moving in super fast and smooth. Highly professional and friendly agency. We are very happy with them so far :)
Olivia · 14 June 2020
Agent replied · 13 June 2024
Dear Oliwia, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMrika Nikolli was a great pleasure to work with. Very responsive, professional and with an added extra touch of human understanding and friendliness which is rare to find nowadays! Would highly recommend! Thank you for your help throughout my tenancy.
Pillilondon · 15 June 2018
Agent replied · 13 June 2024
Dear Pillilondon, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleWe were due to move out in 3 days and had little to no options and Joshua and Christian were very understanding and worked tirelessly to ensure we had everything sorted and weren't homeless lol. Would definitely recommend!
Rene · 15 June 2019
Agent replied · 13 June 2024
Dear Rene, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJosh at Fletchers is one of the best agents I’ve met during my rental experience - he’s approachable, attentive and most importantly friendly. I’ll definitely go back if I need to find a new property in the future
Hannah · 2 November 2024
Agent replied · 9 November 2024
Dear Hannah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleNarmin has helped us greatly in finding a suitable property and going through the complex process that we are very unfamiliar with. The team is very professional, and I would highly recommend Fletchers to someone who needs to rent a property in West London.
Hantian · 26 July 2024
Agent replied · 25 August 2024
Dear Hantian, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleJoshua has been very helpful with our property search. Fletchers has high quality properties and a very professional team. Highly recommended!
Andrew · 10 November 2022
Agent replied · 9 November 2024
Dear Andrew, thank you for your 5* review. We are pleased to read that you have had a great experience with the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleFletchers Brook Green team were always available and efficient, specially Christian Pengelly was friendly and helpful. I rented my flat fast and easy during the virus epidemic and he did a very professional job.PositiveProfessionalism, Value
EA · 14 June 2020
Agent replied · 13 June 2024
Dear Ehsan, Thank you for taking the time in providing such lovely comments about Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotThe staff is very responsive
The staff is very responsive, although the property was managed on a day to day basis by the landlord, they provided help when needed and were helpful in finding new tenants under short notice when I had to leave the country
Victor · 4 September 2024
Agent replied · 22 October 2024
Dear Victor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleJoshua helped us secure an amazing new flat! He was very helpful throughout the whole process. Great experience overall.
Thank you Joshua.PositiveResponsiveness, Quality, Professionalism
Diana · 14 June 2022
Agent replied · 13 June 2024
Dear Diana, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service, very professional. Special thanks to Rachel for exemplary performance
A · 26 August 2023
Agent replied · 25 August 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotVery well covered and comprehensive…
Very well covered and comprehensive support throughout our experience with renting with fletchers. Narmin showed us around several properties in one go and was really helpful!
Issie · 27 March 2025
Agent replied · 24 September 2026
Dear Issie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleEmanuele was very friendly, professional and responsive. A pleasure to deal with.
Chris · 19 July 2023
Agent replied · 13 June 2024
Dear Chris, Thank you for your 5 star review regarding Emanuele, Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery good experience with Fletchers in Brook Green. Professional, responsive, respectful. Special thanks to Paulina who helped us find new tenants! Highly recommended.
Edvige · 14 June 2022
Agent replied · 13 June 2024
Dear Edvige, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service, Joshua was super helpful with us! He helped us through all the process, he was patient and answered all the doubts we had in order to feel confident about our decision.
Daniela · 14 June 2020
Agent replied · 13 June 2024
Dear Daniela, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe have received every support, guidance and even personal consultation to purchase our new home. If it wasn't for Fletchers, and specifically Emanuele Fiorini, we would have never been able to buy a home - even better than what have ever dreamed of.
Athanasia · 26 June 2024
Agent replied · 25 August 2024
Dear Athanasia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleJoshua was fast to respond to our queries and would always take the steps he needed to answer our questions fully. We would happily use the services again.
Mike · 14 June 2021
Agent replied · 13 June 2024
Dear Mike, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleMy wife and I are very pleased with all assistance we had from Nikki and Christian, to find a flat that met our criteria.
Since our first contact, they were very attentive and polite, swiftly answering all our questions and keeping us informed during the whole process. Fantastic communication and great availability from them.
We spoke to several letting agents but without a shadow of a doubt, they are the best ones we have dealt with. They were brilliant, helping us to find a place we liked so we strongly recommend them.
Thank you very much and well done Nikki and Christian. Great job!
Leonardo · 14 June 2020
Agent replied · 13 June 2024
Dear Leonardo Gonçalves, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotPuneet from the Brook Green Office was…
Puneet from the Brook Green Office was very helpful with a payment issue and then sorting out checkout/deposit refund.
MAW · 22 October 2024
★★★★★ 5/5
GoogleJoshua has been very helpful with our property search. Fletchers has high quality properties and a very professional team. Highly recommended!
Andrew · 14 June 2022
Agent replied · 13 June 2024
Dear Andrew, thank you for your 5* review. We are pleased to read that you have had a great experience with the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleJoshua was brilliant and found us the perfect apartment. He was extremely informative and kept in touch when necessary, it was hassle free - Thank you!PositiveResponsiveness, Professionalism
Charlotte · 14 June 2021
Agent replied · 13 June 2024
Dear Charlotte, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleChristian was fantastic - he let my flat within a week and was helpful, professional and responsive from my first contact with him. I recommend Christian and Fletchers very highly.PositiveResponsiveness, Professionalism
Julia · 14 June 2020
Agent replied · 13 June 2024
Dear Julia, Thank you for your great review regarding our Brook Green office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleExcellent service provided, particularly by Christian who works very hard and always returns calls/emails very promptly. Pricing is reasonable considering most properties are in a desirable part of London. Would recommend to friends and family.
George · 15 June 2018
Agent replied · 13 June 2024
Dear George, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleNikki was very helpful, prompt to reply and follow up, took in our criteria and presented options accordingly. Gave suggestions on things we hadn't thought of as first time renters.
Vishal · 14 June 2020
Agent replied · 13 June 2024
Dear Vishal Kava, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJoshua has been great in understanding my needs and has been really helpful in my search for a flat. Would thoroughly recommend this estate agents if you’re looking to let!
Scott · 14 June 2020
Agent replied · 13 June 2024
Dear Scott, We appreciate you taking the time to submit your review regarding the service you received from our Brook Green Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
