Trusted Agent profile · London
★★★★★
467 reviews across 2 platforms
144 Shepherds Bush Road, London, W6 7PB
Fletchers's office in London, at 144 Shepherds Bush Road, is rated 4.8 out of 5 across 467 reviews on two platforms, including 413 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPuneet was fantastic and extremely…
Puneet was fantastic and extremely helpful with explaining the deposit breakdown. Great service, thank you Puneet!
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRenting through Fletchers was a genuine delight. As first time renters we were expecting to be overwhelmed by the process, but Anthony went above and beyond to ensure everything ran smoothly and that we were happy at every stage. Nothing was ever too much trouble, and I would thoroughly recommend using their service.
Dear Alice, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
4/5
TrustpilotEnd of Tenancy
Bridget was careful to ensure my tenant kept to all her obligations when the tenancy ended. She advised me and was very fair.
Thank you for taking the time to leave a lovely review regarding Bridget. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI love Fletchers! Really supported through my flat purchase by Jack (special mention Liam) and highly recommend them. Thanks guys for all of your help guys!
Dear Jennifer, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoshua was incredibly helpful and professional, really went out of his way to ensure our experience finding a property was as easy and enjoyable as possible. Many thanks!
Hi, Thank you for your review, and mentioning your experience with Joshua in our Brook Green office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThese guys are fantastic. The process of viewing, getting the paper work done and moving in was super smooth! Special thanks to Joshua who helped us massively with our special requests such as removing furniture. Overall I don't think our experience could get any better. Thank you guys!
Dear Morteza, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleJoshua was a great help to us during the process and responded to our questions with great patience. We are very happy with our experience at Fletchers!
Dear Leona, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Googlewas recommended fletchers by a colleague and I must say I have not been disappointed. My partner and I had an idea and fletchers made it a reality. Max provided an outstanding service and catered to our every need, making the whole experience pleasant and simple while keeping the excitement.
Dear Ben, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleEmily was very helpful in making sure our move ran as smoothly as possible. She responded to any queries we had very quickly and made sure we were always well informed. We are very happy that she made everything so easy!PositiveResponsiveness, Quality, Professionalism
Dear Bea, What a lovely review you have given regarding our Fletchers Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent services
I have used Fletchers property management for 6 years and have been very satisfied with the level of reactiveness and professionalism. I especially would like to praise Bridget, their Head of Property management who is perfect in her role.
Dear Norbet, Thank you for your kind comments regarding Bridget and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleAva Finlay is extremely hard working and has been on top of everything for us in the whole process of finding a buyer to now getting us to completion. Ava is a dream to work with.
Dear Anna, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe were very impressed with Fletchers especially dealing with Ava - i was assisting my mother our experience of buying mums property was efficient and stress free Ava was very helpful from beginning to the end.
Thank you for sharing your kind words about Ava. Your comments are much appreciated by the Brook Green team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoshua was a fantastic agent helping me lock down the right property having relocated back to London. Needed someone to be quick, responsive and who made the experience easy and stress free. Thanks.PositiveResponsiveness, Quality, Professionalism
Dear Connor, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWorking with Fletchers agency, especially with Christian has been very good. Constant communication and willingness to help both the customer and the landlords was invaluable. I can easily recommend this agency to anyone who wants to rent a nice, clean household.
Dear Martyna, Thank you for taking the time in providing such lovely comments about Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleJack Dann is personable, friendly but at the same time extremely professional. He is extremely good at managing and moving forward the selling process!
Dear H S, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMe and my partner started looking for a dream house. Getano from Fletchers Brook Green estate went above and beyond to find us the most perfect home, after us thinking we would never find it. We cannot recommend him enough for what he did for us. He is friendly, professional and overall great person who want nothing more than to secure you your dream home. Thank you, again, for all your help, we couldn’t have done it without you!PositiveResponsiveness, Quality, Professionalism, Value
Dear Ozgur. Thank you for taking the time to leave a review regarding your experience with Getano in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHerman was friendly and efficient, chased our purchase through, and kept us in the loop. Recommended.
Dear Charlie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have recently rented a new flat with the help of Joshua Winton. We are grateful for all of his help in making this process as stress free as possible. From the moment we first contacted Fletchers he took an interest in understanding what we were looking for and has definitely delivered! Thank you again!
Dear Aitana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
Google“Narmin was able to guide me in the right direction in regards to my queries, lovely estate agent”
Dear Mr Yassin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleJoshua, Christian & Nikki have been very helpful in our transition moving from Canada to the UK. There was always someone available for us when we had question and took good care of us in all our process getting our flat. Thank you!
Dear Gabrielle, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleVery happy with the Fletchers Brook Green team, especially Joshua. His friendly but professional approach makes our stress and hassle disappear and nothing was too much trouble for him. Can't wait to move to our new home. Thank you Joshua! Martin & Andrija
Dear Martin, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleExcellent service - would highly recommend this agency. We bought our flat with them. Ema and the team are wonderful !
Dear Dr Jasmina, It’s great to hear that you have had a brilliant experience with our Brook Green office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally appreciate all the support from Joshua and his team at FBG to help us find and secure our first London rental!
Dear Amelia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI grew up in the country side in a family with minimal income,life wasnt easy, I didnt hv the priviledge to recieve good education, but I always dreamt that one day I will be able to move to the infamous London and start a new life there. After years of hardwork, me and my girlfriend finally saved enough money to rent a small flat , but the condition of the house was dreadful and the landlord wasn't the nicest person. I couldnt stand it anymore so I started looking for a new house, but after a long search,I dont have much luck and even if i found a flat that i like, I couldnt afford it. I was desperate and is afraid that i might either hv to stay with the toxic land lord or move back to the countryside,until I saw this agency. Honestly I didnt hv much expectation at first until i met the friendliest agent,Gaetano, he really did he's best to understand our situation and is actively trying to help, and he found me a house at a good location in shepherds bush and is at an affordable price, in a decent condition as well ,honestly, I cant thank you enough , Im so happy I finally found my ideal flat!PositiveResponsiveness, Quality, Professionalism, Value
Dear Jor, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
