Trusted Agent profile · London
★★★★★
467 reviews across 2 platforms
144 Shepherds Bush Road, London, W6 7PB
Fletchers's office in London, at 144 Shepherds Bush Road, is rated 4.8 out of 5 across 467 reviews on two platforms, including 413 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAva Finlay has been an amazing Sales Consultant throughout the process
Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNarmin has fantastic enthusiasm, energy and a bubbly personality. she honestly made looking for a place a lot more fun than it otherwise would've been. Thanks for all the help!!!
Dear Ahbin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleBeen really impressed with this team. They are professional and managed to sell our house quickly and above asking price.
Dear Lizzie , Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleI had an exceptional experience from start to finish with Fletchers and their representative, Gaetano. He listened to my requirements, presented options that ticked all my boxes with outstanding professionalism and helped me find my new apartment quickly and efficiently. I will definitely use them again in future.
Dear Lauren-Leigh, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJosh helped me find a place and was with me the whole way. He was very open, honest, easy to talk to, and helped me through the process. I cannot recommend him enough. He should be your first call if you're looking for a property in the area.
Dear Joe, Thank you for your kind comments regarding Josh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe best experience that I have had with regards to property searching / acquisition. Everything was treated professionally, promptly and communication was clear.
Dear Lewis, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleChristian was friendly and efficient, highly professional and was well prepared with answers to every question I asked. I wouldn’t hesitate to recommend Fletchers.
Dear Helen, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleHugely friendly and helpful staff. Christian made the viewing process really easy and enjoyable and they sourced some excellent properties. Would recommend. Many thanks!
Dear Rebecca, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleThanks to Gaetano and his amazing work! Love it.PositiveProfessionalism
Dear Paky, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe found our lovely one bedroom flat thanks to Antony. All services were fast and convenient. Can’t wait to move in soon.
Dear Vladimir, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleHad a great experience with Herman of Fletchers. We were out of the country and they took care of everything.
Dear Jean, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleSales team have been helpful throughout my property search and can’t wait to find the right property Thank you guys
Dear Mariam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe are a small Landlord who have just acquired our 6th flat, this one in Hammersmith. We engaged with James Christie who quickly found us a Tenant and kept us informed through the 'moving in period'. So far they appear to be reliable, fingers crossed! The management side of the company has been exemplary, with Anna giving a real can do attitude to her work. Highest praise to her. Good work Chard/Thamesview!
Dear Mr Horne, Thank you for taking the time to leave for your fantastic review regarding your experience with James, Anna and the Brook Green office. We always strive to give a five star service and are delighted that we delivered this for you. We wish you the best of luck for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleGreat advice and support from Ema, who facilitated the whole process from offer to completion! Highly recommended if you are trying to buy or sell a property
Dear Valeria, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGaetano Signorile from Fletchers realestate provided us with a true 5 star service. Whilst moving from another continent has been stressful for the family, Gaetano's help finding the best property to settle in was very much appreciated. The application process was seamless and straightforward. Strongly recommended.
Dear Ahmed, Thank you for your review, and mentioning your experience with Gaetano in our Brook Green office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service. I loved the property. I strongly recommend it. Josh was my agent and he delivered a great customer service.
Dear Sara, We appreciate you taking the time to submit your review regarding the service you received from our Brook Green Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThank you Gaetano, you deserve 5 star service!PositiveProfessionalism
Dear Alessandra. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFantastic experience with Herman of Fletchers at Brook Green. New to the UK, he really helped find a great place. Perfect! Thanks, Herman!
Dear James, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleThank you for a job well done. Emma Fiorini and Jack Dunn did an outstanding job in communicating clearly and effectively and seeing the process through to a successful completion. Very thankful for your help.
Dear Rudy, Thank you for your kind comments regarding Emma and Jack and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGot shown to our new home by Joshua at Fletcher's. After 8 months of trying to find somewhere and being shown by other companies homes that we specifically didn't ask to see, Joshua found us the perfect place based on our criteria. Very professional process from showing us around the house to aftercare and finalising our tenancy agreement. Highly recommended!!!
Dear Vincent, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleJack Dann has helped me tremendously sell my flat with a complicated purchase. Fletchers are always professional and efficient and I use them for my all my sales.
Dear Jennna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI have had a pleasure to.work.with Joshua, although the property that we finally put an offer was not with him, but by far he has been the most professional and friendly of the consultants we have met. He has always given our space to think, and when other agents would leave the following up, Joshua always made sure to catchup and see where we are at.
Dear Umang, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI went into fletchers to get keys for a client. The team were really friendly and helpful!
Dear Jay, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleProfessional and high quality service. Joshua was very helpful and our move was swift and hassle free.
Dear Hassan, We appreciate you taking the time to submit your review regarding the service you received from our Brook Green Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
