Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMs. Mrika Nikolli has been very friendly, helpful and efficient.
Santiago · 15 June 2019
Agent replied · 13 June 2024
Dear Santiago, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleTop class service, from down to earth but professional people. Joshua looked after me extremely well, and my experience with any other member of the team was really positive too. Couldn’t recommend them enough.
Fearghal · 14 June 2023
Agent replied · 13 June 2024
Dear Fearghal, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThankful to the Fletchers team and delighted working with them in renting out our flat. The team was highly professional, well-coordinated, transparent and flexible, and took great initiative
Altay · 16 November 2023
Agent replied · 13 June 2024
Dear Altay, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleFor a customer service industry I found the attitude, communication skills and general professionalism very poor when making an enquiry. First impressions count and the young woman who answered the telephone, I believe was called Sophie, did not inspire me to pursue my enquiry
M · 14 June 2022
Agent replied · 13 June 2024
I am sorry to learn that you are unsatisfied with the service you have received from our Brook Green office. We would be keen to find out what went wrong, so that we can correct this as soon as possible. If you could please email me further details at sarahtranter@customerrelationsteam.co.uk, I will make sure this is looked into straight away. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI was very happy with the interactions I had with Fletchers. They were really professional and extremely reactive every step of the way.
They also made sure that the whole letting process was smooth and that my demands were satisfied
I highly recommend!PositiveResponsiveness, Professionalism
Romain · 14 June 2022
Agent replied · 13 June 2024
Dear Romain, thank you for your 5* Google review. We are thrilled to read that you have had a great experience with our Brook Green office and hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleAlex from Fletchers has been a great communicator and extremely helpful and reliable with the process of acquiring a home. Thank you!
Iulia · 15 March 2024
Agent replied · 13 June 2024
Dear Iulia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleCalled the office and a lovely girl called Narmin answered and was able to kindly help me with all my queries that I had. Will definitely use and recommend this agent in future!
Melanie · 14 June 2023
Agent replied · 13 June 2024
Dear Melanie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRelocating to London can always be a stressful experience however Joshua at Fletchers Brook Green managed our new tenancy extremely professionally. He was always very quick to respond to any questions we had and acted in a polite, friendly and transparent way throughout.
David · 14 June 2022
Agent replied · 13 June 2024
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEmanuele Fiorini from Fletchers Brook Green, London branch did an excellent job in facilitating our flat purchase in London. She is a very good communicator and knows the business well.
Phuong · 18 August 2023
Agent replied · 13 June 2024
Dear Phuong, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAsad at Fletchers was extremely helpful and went the extra mile to help in every way, very grateful to have had such a lovely experience.
Tilly · 16 December 2023
Agent replied · 13 June 2024
Dear Tilly, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service - helpful team - thanks Chard Brook Green!
Bruce · 15 June 2017
Agent replied · 13 June 2024
Dear Bruce, We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Plews Head of Customer Relations
★★★★★ 5/5
GoogleDealt with Christian, v helpful, great service, professional and upfront.
Elliot · 15 June 2017
Agent replied · 13 June 2024
Dear Elliot, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
GoogleFletchers is highly professional and we were very impressed how smoothly and organised the moving process was. We haven’t experienced such professionalism and friendly attitude with other agencies before.
Sabrina · 18 August 2023
Agent replied · 13 June 2024
Dear Sabrina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Fletchers, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from both Herman and Jack. Highly recommended.
J · 24 September 2024
Agent replied · 24 October 2024
Dear J, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
★★★★★ 5/5
GoogleFantastic team, helped with the sale from beginning to end and gave great advice. Special thanks go to Emanuele and Jack who have done an amazing job!!
Anna · 17 September 2023
Agent replied · 13 June 2024
Dear Anna, Thank you for taking the time to leave a lovely review regarding Emanuele and Jack . Kind regards, Sarah Tranter, customer relations Team
★★★★★ 5/5
GoogleI found a flat to rent through the Chard Brook Green office. Was very impressed with quality of service. Looking for a flat can be a stressful experience- particularly in London and more so when renting- but was glad to find Christian who I dealt with to be very helpful throughout the process. Would highly recommend.
Neil · 15 June 2017
Agent replied · 13 June 2024
Dear Neil
We are delighted to read that our Brook Green Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleEma worked incredibly hard to sell our flat and then support the chain through to completion.
Marc · 14 April 2024
Agent replied · 13 June 2024
Dear Marc, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleThe staff are extremely friendly, welcoming and can not do enough to help. They are all very profesional and very knowledgeable, I would definatly recomend Flethchers Brook Green!
Jordan · 14 June 2023
Agent replied · 13 June 2024
Dear Jordan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Brook Green office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAnthony Barnes at Fletchers Brook went above and beyond to find us a suitable apartment. By far the best agent I have dealt with (and I have dealt with many). Would highly recommend their service.
Michael · 15 June 2019
★★★★★ 5/5
GoogleFound a satisfying flat with Joshua. He was always available for communication and made sure to accommodate our needs as tenants 😁 …
Nicolas · 17 October 2023
Agent replied · 13 June 2024
Dear Nicolas, We really appreciate you taking the time to leave such lovely comments about Joshua. They will be so pleased to read your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEm has worked really hard to sell my property in the current market and her efforts have finally made it happen. A huge thank you
Marta · 18 August 2023
Agent replied · 13 June 2024
Dear Marta, Em will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
Google5 stars service especially to letting agent Christian Pengelly! Efficient in giving market overview & clients resolve. He has been a great help in letting out my flat whilst I was overseas and pregnant with twins! Made the whole process stress free for me. Couldn’t recommend him more!
Shannon · 14 June 2020
Agent replied · 13 June 2024
Dear Shannon, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleHave nothing but good things to say about Fletchers. Josh and Christian are friendly and professional whilst also offering a lot of knowledge. They found our first flat which was perfect for what we were looking for and I look forward to working with them in the future.
Lauren · 14 June 2020
Agent replied · 13 June 2024
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFletchers have been very accommodating throughout the experience. Gaetano managed to get us a home that we adore and are very happy in. Highly recommended
Ryan · 14 June 2023
Agent replied · 13 June 2024
Dear Ryan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
