Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGiles exceeded our expectations and we have a home that is better than we had hoped for. The entire team (Christian & Carmel) have been a fantastic help - even with outside items around the area.
Bradley · 15 June 2018
Agent replied · 13 June 2024
Dear Bradley, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleThese guys have been very helful during the whole purchase process.
Jie · 14 June 2023
Agent replied · 13 June 2024
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleOur estate agent, Christian, was helpful, honest and patiently answered our (many) questions. He found us a great place at a great price and was pleasant throughout - I'm very happy to recommend Fletchers.
Y · 15 June 2019
Agent replied · 13 June 2024
Dear Y H, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleReally great team, really helpful and knowledgeable about their properties
Generallia · 14 June 2023
Agent replied · 13 June 2024
Dear Generallia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFully recommend.
I was on the phone with Paulina and she provide me all the informations I needed.
Kasia · 14 June 2022
Agent replied · 13 June 2024
Dear Kasia. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleChard have twice successfully let my property in Brook Green. On both occasions they found excellent tenants who stayed long-term. James provided a great service and I found him to be very helpful.
Rob · 15 June 2017
Agent replied · 13 June 2024
Dear Mr Wilson, Thank you for taking the time to leave your review. We are delighted to hear that James and the Brook Green team have let two of your properties and have found you excellent long term tenants. We pride ourselves on delivering a 5 star service and wish you the best of luck in the future. Kind regards, Sam Farnan Customer Relations Administrator
★★★★★ 5/5
GoogleExcellent experience, very good agents. We interacted with Joshua and were absolutely happy of the service he delivered. Very professional, and excellent suggestions. I recommend this agency and Joshua 100%.
Alex · 15 June 2019
Agent replied · 13 June 2024
Dear Alex, We appreciate you taking the time to submit your review regarding the service you received from our Brook Green Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHaving dealt with Fletchers for some years now, I'm delighted with their lettings team from start to finish & the expertise managed by Christian.
Paul · 14 June 2020
Agent replied · 13 June 2024
Dear Paul, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 4/5
GoogleGreat company who were really useful in helping us find a flat when moving to London! Personal and attentive (but not pushy) - would really recommend!
Edward · 15 June 2019
Agent replied · 13 June 2024
Dear Edward, I am writing to say thank you for your kind comments about the service you received from our Brook Green Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleDefinitely the best letting agents we have been with. Both Joshua and Christian have been super helpful and understanding. Highly recommend 👍🏽 …
Sara · 14 June 2020
Agent replied · 13 June 2024
Dear Sara, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat service! Nikki helped us find a perfect home. She was extremely helpful, kind and always available. Thank you for your hard work!
Bo · 14 June 2020
Agent replied · 13 June 2024
Dear Bo Hitzert, Thank you so much for the fantastic feedback, the team at Fletchers Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNice place on irving road service form paulina was kind and amazing
Shereen · 14 June 2022
Agent replied · 13 June 2024
Dear Shereen. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCurrently dealing with Ava who has been highly responsive and professional.PositiveResponsiveness, Professionalism
Tammie · 14 June 2022
Agent replied · 13 June 2024
Dear Tammie, thank you for taking the time to leave a 5* review for our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleAmazing work Gaetano. It was a pleasure to work with you!PositiveProfessionalism
Emanuele · 14 June 2022
Agent replied · 13 June 2024
Dear Emauele, thank you for taking the time to leave a 5* review for Gaetano and the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleThank you so much for today, you made our day Gaetano!
Ogrion · 14 June 2022
Agent replied · 13 June 2024
Dear Ogrion, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had great experience and the team (Christian, Carmel, and Gile) was very professional and fast in providing the service. I would highly recommend fletchers.
Musab · 15 June 2018
Agent replied · 13 June 2024
Dear Musab, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations
★★★★★ 5/5
GoogleAmazing work Gaetano! thank you so much for your help!
Alessandro · 14 June 2022
Agent replied · 13 June 2024
Dear Alessandro. Thank you for sharing your kind words about Gaetano. Your comments are much appreciated by the Brook Green team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat services. Christian from the brook green office was really helpful multiple times during my tenancy. I would certainly recomand their services!
Ouf · 15 June 2019
Agent replied · 13 June 2024
Dear Bien, Having read your review, we would like thank you for your feedback about our Brook Green Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAmazing service , very pleased with everything. Will highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Tyrese · 14 June 2021
Agent replied · 13 June 2024
Dear Tyrese, Thank you for your kind words regarding our Brook Green office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleBrilliant Estate Agents. They were so helpful and attentive throughout the process of finding a new property.
Katie · 14 June 2020
Agent replied · 13 June 2024
Dear Katie, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAlways a professional stance - keen and attentive - a great team to work with. Made every effort to secure a letting
John · 15 June 2017
Agent replied · 13 June 2024
Dear J, Thank you for your review regarding your experience with our Brook Green office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
GoogleI was very pleased the way Christian handled letting out my flat with good rapport with the tenant and myself.
Shalina · 15 June 2018
Agent replied · 13 June 2024
Dear Lina, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 4/5
GoogleExcellent service from Joshua and Christian. Very professional and friendly through the whole process.
Logan · 14 June 2020
Agent replied · 13 June 2024
Dear Logan, Thank you for taking the time in providing such lovely comments about Joshua & Christian in our Brook Green office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat people at Chards, with a great landlord. Makes life a lot easier, with a safe feeling.
Dennis · 15 June 2017
Agent replied · 13 June 2024
Dear Dennis, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Plews Head of Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
