Trusted Agent profile · London
★★★★★
639 reviews across 2 platforms
86 Chiswick High Road, London, W4 1SY
Part of Fletchers, see every office.
Fletchers's office in London, at 86 Chiswick High Road, is rated 4.8 out of 5 across 639 reviews on two platforms, including 580 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleIt has been an amazing experience working with Daniella Esser during our rental search. Daniella quickly grasped our needs and helped us find beautiful property options in Chiswick. I highly recommend Daniella as one of those rare agents who genuinely care about finding you the perfect home.
5/5
GoogleI have been with Fletchers Letting Agents for over six years now and they provide the best and most efficient service. I have sought the advice and services of other high street agents but it always Fletchers that never fail to deliver. Erica, Tia and the team are highly responsive and cater for my best interests and it provides me with great peace of mind and reassurance. Thank you!
Dear Yusuf, Thank you for your review regarding your experience with our Fletchers office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
5/5
GoogleAs a tenant of a Fletchers-managed property, I cannot speak highly enough about my experience with them. Our property manager, Agata Madeja was an absolute dream to deal with. Problems were quickly dealt with, with Fletchers responding within half a day, and an excellent set of contractors whom we came to know quite well over the years we stayed. I'm actually disappointed that our new property managers aren't Fletchers. I wish we could take them with us!
Dear Kulsum, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleNatalie from Fletchers Lettings Agency in Chiswick has been exceptional, her responsiveness was incredible as well as her professionalism and kindness, not just Natalie but the whole team. Our flat went on the market to rent and the right tenants were found within 24 hours not just one but four. Highly recommended.
Dear Miff, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers are a good, no nonsense estate agents. They have let my property out repeatedly for over 5 years with no hassles at all. I dealt with Han who was very communicative throughout my last rental, always got back to me and was extremely helpful. I would strongly recommend Fletchers for rentals.
Dear Sarah Christian, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent - Lily Sandwell went above and beyond to listen and find ideal properties in line with my specific requirements. Pleasure to work with her.
Dear Moema, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleI recommend Isabella at Fletcher Chiswick to anyone who is hunting properties. She is friendly and very supportive. Helps you finding a place to your requirements.
Dear Anoma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
4/5
GoogleFletchers Chiswick was the first agency we reached out to for our search.. and right through we had a great experience with their agent Yasmin.. she really understood our requirements, gave us a lot of options, did everything possible and was extremely patient with us and our sometimes irrational demands😁 …
Dear Arvind, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleAVOID! Lily, the senior letting agent, left a voice mail with details regarding my enquiry on my Husbands phone. I e-mailed Lily twice why she thought it is a good idea to leave my Husband a voicemail? To find out what happened I emailed Lily on 24. and 25.of July 2024 and never got an answer why she did what she did: her only reply was ''I will delete your details in our database''. Absolutely unprofessional Agency, in 20 years I have never had someone disclosing my privacy!
Dear Katja, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. I understand the Director of the office has been in touch to discuss further. Kind regards, Sarah, Customer Relations
5/5
GoogleLily was very knowledgeable and helpful, went out of her way to make things happen. Even though we ended up renting with another agency, Lily was our best help during our search.
Dear Anna, It’s great to hear that you have had a brilliant experience with Lily. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleLara is a great agent. She is very friendly, attentive, and she cares for her customers, whilst making sure she finds the right accommodation for them. I can only say good things about her attitude and professionalism. Well done, and thank you!
Dear Kristina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletcher in Chiswick has managed our property for almost three years and they have been extremely professional and prompt in addressing any issues we have had. They are very responsive and get the job done in a timely manner. From experience I can say that this agency has been by far the best in the past 10+ years that we have been renting. A special thanks to Agata who has been a star!
Dear Daniela, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotPuneet Mann is an exemplar property…
Puneet Mann is an exemplar property manager. She is efficient, knowledgeable, helpful and trustworthy.If I were to work with Fletchers- I would want her to be my central contact person- they are lucky to have such an excellent person.
Dear Sonya, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
GoogleOlivia is a wonderful sales representative who showed us a few properties and answered all our questions patiently. Although she is new to Fletchers, she definitely knows how to manage landlords and tenants and I know she will only get better with time. If we look for rental properties in the future, we will definitely get in touch with Olivia from Fletchers Chiswick offive.PositiveResponsiveness, Professionalism
Dear Rinx, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers have been great with our flat search in Chiswick. Especially Tia, she has been outstanding throughout, she’s been so helpful, professional and superb at what she does. She has been so great at answering any questions we had with the new flat we are moving into and has been the perfect point of call to help guide us throughout. Thanks TiaPositiveResponsiveness, Quality, Professionalism, Value
Dear Zara, Thank you for taking the time in providing such lovely comments about Tia in our Chiswick office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleBeth Jeromson, Erica Whitehead and team are very professional and polite. My whole experience with Chiswick branch for rental has been excellent from start to finish. I would highly recommend to anyone, as in every 2 to 3 years I do benchmarking with other agencies and their rates are competitive and always delivering on their estimates. A massive thank you Beth, Erica and team.PositiveProfessionalism, Value
Dear Miranda, Thank you so much for the fantastic feedback, the team at Chiswick are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotFletchers have been wonderful agents…
Fletchers have been wonderful agents over many years - and I’d like to thank Puneet Mann especially who has been most efficient and helpful in our dealings.
Dear Sally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah
5/5
GoogleI've been working with Tina this week to help me find a rental flat with very specific criteria and a tight timeline. Tina has been wonderful. She found me the perfect flat and has guided me through every step of the application process. Highly recommend working with Tina!
Dear Amanda, Thank you for taking the time to leave a wonderful 5 star Google review. Tina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI recommend Yasmin from Fletchers in Chiswick for your home search. Not only she is very professional and reactive but she also gives you inputs about the market which is complicated this year. I really appreciated her close follow-up during our home search, and this makes a big difference. We will work with her in the future again.
Dear Sadrine, We are thrilled to hear that you are pleased with the service you have received from our Chiswick office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina is amazing and supported us throughout the whole process. The portfolio of houses Fletchers presented us was great and we are very happy with the place we found! We’ll probably will come back to them if we move again.
Dear Ricardo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have used Fletchers for lettings many times over the past 4-5 years and they always deliver. Accurate assessments, fast responses and a smooth process. thanks yet again.
Dear Robert, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleLily, Amy, and Team were so professional and helpful in our family's home search. I would recommend this incredible team if you are looking for your new home!
Dear Ashley, Thank you for your kind comments regarding the Chiswick team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleLeigh & Amy were amazing and kept me informed throughout the process. Would highly recommend them both for their knowledge and expertise.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleIsabella Moore is professional and flexible estate agent who was able to understand our needs and to suggest only adequate options.
Dear Aram, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
