Trusted Agent profile · London
★★★★★
608 reviews across 2 platforms
86 Chiswick High Road, London, W4 1SY
Fletchers's office in London, at 86 Chiswick High Road, is rated 4.8 out of 5 across 608 reviews on two platforms, including 551 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI recommend Isabella at Fletcher Chiswick to anyone who is hunting properties. She is friendly and very supportive. Helps you finding a place to your requirements.
Dear Anoma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
4/5
GoogleFletchers Chiswick was the first agency we reached out to for our search.. and right through we had a great experience with their agent Yasmin.. she really understood our requirements, gave us a lot of options, did everything possible and was extremely patient with us and our sometimes irrational demands😁 …
Dear Arvind, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleAVOID! Lily, the senior letting agent, left a voice mail with details regarding my enquiry on my Husbands phone. I e-mailed Lily twice why she thought it is a good idea to leave my Husband a voicemail? To find out what happened I emailed Lily on 24. and 25.of July 2024 and never got an answer why she did what she did: her only reply was ''I will delete your details in our database''. Absolutely unprofessional Agency, in 20 years I have never had someone disclosing my privacy!
Dear Katja, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. I understand the Director of the office has been in touch to discuss further. Kind regards, Sarah, Customer Relations
5/5
GoogleLily was very knowledgeable and helpful, went out of her way to make things happen. Even though we ended up renting with another agency, Lily was our best help during our search.
Dear Anna, It’s great to hear that you have had a brilliant experience with Lily. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleLara is a great agent. She is very friendly, attentive, and she cares for her customers, whilst making sure she finds the right accommodation for them. I can only say good things about her attitude and professionalism. Well done, and thank you!
Dear Kristina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI have been dealing as a tenant with…
I have been dealing as a tenant with Fletchers Estate Agents for quite a while now and I really appreciate their genuine care and support, their quick responses to any issue and the follow up they do to make sure all is going so well. Their outstanding communication in terms of appointments, contractors, maintenance, or even communication with the landlord regarding any requirements.
Dear Heba, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Sarah
5/5
GoogleFletcher in Chiswick has managed our property for almost three years and they have been extremely professional and prompt in addressing any issues we have had. They are very responsive and get the job done in a timely manner. From experience I can say that this agency has been by far the best in the past 10+ years that we have been renting. A special thanks to Agata who has been a star!
Dear Daniela, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotPuneet Mann is an exemplar property…
Puneet Mann is an exemplar property manager. She is efficient, knowledgeable, helpful and trustworthy.If I were to work with Fletchers- I would want her to be my central contact person- they are lucky to have such an excellent person.
Dear Sonya, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotFletchers have been wonderful agents…
Fletchers have been wonderful agents over many years - and I’d like to thank Puneet Mann especially who has been most efficient and helpful in our dealings.
Dear Sally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah
5/5
GoogleOlivia is a wonderful sales representative who showed us a few properties and answered all our questions patiently. Although she is new to Fletchers, she definitely knows how to manage landlords and tenants and I know she will only get better with time. If we look for rental properties in the future, we will definitely get in touch with Olivia from Fletchers Chiswick offive.PositiveResponsiveness, Professionalism
Dear Rinx, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers have been great with our flat search in Chiswick. Especially Tia, she has been outstanding throughout, she’s been so helpful, professional and superb at what she does. She has been so great at answering any questions we had with the new flat we are moving into and has been the perfect point of call to help guide us throughout. Thanks TiaPositiveResponsiveness, Quality, Professionalism, Value
Dear Zara, Thank you for taking the time in providing such lovely comments about Tia in our Chiswick office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleBeth Jeromson, Erica Whitehead and team are very professional and polite. My whole experience with Chiswick branch for rental has been excellent from start to finish. I would highly recommend to anyone, as in every 2 to 3 years I do benchmarking with other agencies and their rates are competitive and always delivering on their estimates. A massive thank you Beth, Erica and team.PositiveProfessionalism, Value
Dear Miranda, Thank you so much for the fantastic feedback, the team at Chiswick are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleI've been working with Tina this week to help me find a rental flat with very specific criteria and a tight timeline. Tina has been wonderful. She found me the perfect flat and has guided me through every step of the application process. Highly recommend working with Tina!
Dear Amanda, Thank you for taking the time to leave a wonderful 5 star Google review. Tina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI recommend Yasmin from Fletchers in Chiswick for your home search. Not only she is very professional and reactive but she also gives you inputs about the market which is complicated this year. I really appreciated her close follow-up during our home search, and this makes a big difference. We will work with her in the future again.
Dear Sadrine, We are thrilled to hear that you are pleased with the service you have received from our Chiswick office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have used Fletchers for lettings many times over the past 4-5 years and they always deliver. Accurate assessments, fast responses and a smooth process. thanks yet again.
Dear Robert, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleLily, Amy, and Team were so professional and helpful in our family's home search. I would recommend this incredible team if you are looking for your new home!
Dear Ashley, Thank you for your kind comments regarding the Chiswick team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleTina is amazing and supported us throughout the whole process. The portfolio of houses Fletchers presented us was great and we are very happy with the place we found! We’ll probably will come back to them if we move again.
Dear Ricardo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLeigh & Amy were amazing and kept me informed throughout the process. Would highly recommend them both for their knowledge and expertise.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleBrilliant! As managing agents, Fletchers Chiswick are so helpful, informative and it really feels like they’ll go out of their way to help (literally!). I highly recommend!
Dear Emily, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleIsabella Moore is professional and flexible estate agent who was able to understand our needs and to suggest only adequate options.
Dear Aram, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI have had the most wonderful experience with Jenny. She was very professional and always kept me updated. Her advice was greatly appreciated. Jenny is the best!
Dear Samy, Thank you for your kind comments regarding Jenny and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIsabella Moore is professional and flexible estate agent who was able to understand our needs and to suggest only adequate options.
Dear Aram, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleA huge thank you to Edward Brown at Fletcher’s in Chiswick - definitely the most helpful and in the know agent we came across during our search and will be first call when we are looking again.
Dear Rumesh, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotThe agent in Chiswick valued our house…
The agent in Chiswick valued our house in excess of 2.2 million and was confident in achieving a higher price than this.We therefore signed a 20 week agreement for them to market the house.Within a week they were on the phone asking us to reduce the price.Since then they are constantly calling and mailing to reduce the price.It’s a shame that they can’t put this effort into selling the house at the valued price.
Dear Eric, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Sarah, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fletchers's London office has 608 reviews across two platforms: 551 on Google, 57 on Trustpilot (across the whole business).
Fletchers London is rated 4.8 out of 5 across all 608 reviews, and 4.8 out of 5 on Google from 551 reviews.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
Fletchers London, 86 Chiswick High Road, London, W4 1SY.
