Trusted Agent profile · London
★★★★★
609 reviews across 2 platforms
86 Chiswick High Road, London, W4 1SY
Fletchers's office in London, at 86 Chiswick High Road, is rated 4.8 out of 5 across 609 reviews on two platforms, including 551 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad a very positive experience with Fletchers. Paul went above and beyond to secure a property for us, including working late the day before his holidays so we got a deal done. Incredibly diligent and hard working team member. Would definitely recommend.
Dear Rachel, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotA very efficient work.
I was very pleased with the way Mr Puneet Mann did everything to make it easy for me to renew my tenancy agreement as I have difficulties with technology. I would like to thank all the team at Fletchers for being quick to respond my pone calls and always so ready to help me.
Dear Antonio, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
GoogleBest estate agents in Chiswick. Tina was responsive and professional. She listened to all of our needs and showed us great properties. Highly recommend.
Dear Giulia, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have dealt with many estate agents in my time and have to say the service provided by the Fletchers Chiswick Lettings team is wonderful. They are all personable, professional and make the entire lettings experience a pleasure. I dealt with Beth Jeromson, Amy Joseph and Tia Glenn and would recommend them to anyone.
Dear Delilah, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleThis was my first time renting through Fletchers Chiswick, and the whole process was quick and easy. The file was completed in a week! I would like to thank Paul for his helpfulness - it was a pleasure dealing with him!
Dear Catherine, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI dealt with a lady called George at Fletcher's Chiswick High Road. George was a fabulous negotiator, she worked fast and had a roster of properties for me to see in no time. All of which were on brief, she followed up efficiently and was a pleasure to deal with. Sarah Jay Satisfied Customer
Dear Sarah, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotWe rent an apartment with Fletchers…
We rent an apartment with Fletchers Chiswick branch and absolutely professional team. We get contact with Bridget and Lorraine and the issues sorted out smoothly. Thank you!
Dear Emrah, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleGreat service and even greater people! Had a fantastic experience with Paul Biris, who helped us with our property search. Paul went above and beyond to help us in our search and was incredibly professional and friendly. Would highly recommend.
Dear Dmitry, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin was very responsive. She found a flat for us before it officially hit the market that was a perfect fit. The process to let was made easier but he coordination by Fletchers. We would happily let from them again.
Dear David. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHaven't been in contact with many other people from the agency, but Tina has been amazing. She's been very patient with us, showing us all the available properties and really making and effort to understand what we were looking for.
Dear Laura. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmy and Leigh found us a rental property at short notice and I want to say thank you for their great service. Having never rented before they guided us through the process easily. I'm glad we chose Fletchers and wouldn't hesitate to recommend them to anyone who is looking for a rental property.
Dear Nick, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
GoogleDealt with Yasmin on Lettings. She was a consummate professional, really made the viewing process a wonderful experience with zero stress with no time wasted, she was really on top of her game! Will certainly get in touch again when next looking to move. Thanks again.PositiveResponsiveness, Professionalism
Dear Darryl, I was delighted to read your comments in relation to Yasmin and our Chiswick office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI had a great experience renting with Fletchers. My agent Beth was very friendly and communicative. All my queries were answered swiftly and in a clear manner. Thanks to her the whole process was very simple. I would definitely recommend renting with them.PositiveResponsiveness, Quality, Professionalism, Value
Dear Judyta, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat support from Fletchers' lettings team from initial engagement to finding a tenant for our place. Natalie, Edward, Erica, Tina and team - thanks for your help!
Dear Yee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina was SUPER! She was very consistent and did not stop looking for us. We had a very unique set of requirements - she listened and delivered! Thanks Tina.
Dear Grainne, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotPuneet was fantastic and extremely…
Puneet was fantastic and extremely helpful with explaining the deposit breakdown. Great service, thank you Puneet!
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team
4/5
TrustpilotEnd of Tenancy
Bridget was careful to ensure my tenant kept to all her obligations when the tenancy ended. She advised me and was very fair.
Thank you for taking the time to leave a lovely review regarding Bridget. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI worked with Yasmin to find a flat to rent in Chiswick. She was friendly, understood what I was looking for and proposed viewings based on my request. Yasmin was very responsive and always followed up with calls. I would recommend working with her!PositiveResponsiveness
Dear Rafaela. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was recently passing through the area and nipped into the office where Courtney explained the whole process to me and showed me a selection of options that fit the exact brief i told her. Great customer service, attention to detail and really went that extra mile. Thanks Courtney.
Dear Connor, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJade has been an absolute gem and has made our search for a new home stress free. It only took a week for us to have everything finalised. I was impressed with her professionalism, reactivity as well as her tenacity. She definitely conveys a very positive image of Fletchers, thank you very much Jade!
Dear Anais, We are delighted to read that Fletchers achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleAmy and Leigh were really helpful in both my search for a London place and in dealing with the tenancy etc. Friendly and professional and a great team!
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina has been an exemplary agent. Very attentive to details and thorough. It’s been a pleasure working with her.
Dear Stephanie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleTia provided exceptional personalized service to help us find our dream property. Time was taken to really understand what we want and we never felt pressured into viewing properties we were not keen on. We would definitely recommend Tia and the team at Fletchers.
Dear SkyzRusty77, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe worked with Tia Glenn to rent a house in Chiswick. She was fantastic to work with! She found us a lovely place in our price range and in the location we wanted. We’d be happy to work with her again!PositiveResponsiveness, Quality, Professionalism, Value
Dear Victoria, Thank you for taking the time in providing such lovely comments about Tia in our Chiswick office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
