Trusted Agent profile · London

Fletchers London reviews

★★★★★ Excellent

639 reviews across 2 platforms

86 Chiswick High Road, London, W4 1SY

Part of Fletchers, see every office.

Fletchers's office in London, at 86 Chiswick High Road, is rated 4.8 out of 5 across 639 reviews on two platforms, including 580 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

580

Reviews on Google

This office

Trustpilot logo

59

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Jade has been an absolute gem and has made our search for a new home stress free. It only took a week for us to have everything finalised. I was impressed with her professionalism, reactivity as well as her tenacity. She definitely conveys a very positive image of Fletchers, thank you very much Jade!

Anaïs · 15 June 2017

Agent replied · 13 June 2024

Dear Anais, We are delighted to read that Fletchers achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Amy and Leigh were really helpful in both my search for a London place and in dealing with the tenancy etc. Friendly and professional and a great team!

Sarah · 14 June 2023

Agent replied · 13 June 2024

Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Tia provided exceptional personalized service to help us find our dream property. Time was taken to really understand what we want and we never felt pressured into viewing properties we were not keen on. We would definitely recommend Tia and the team at Fletchers.

SkyzRusty77 · 17 June 2021

Agent replied · 16 June 2024

Dear SkyzRusty77, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Tina has been an exemplary agent. Very attentive to details and thorough. It’s been a pleasure working with her.

Stephanie · 15 January 2024

Agent replied · 13 June 2024

Dear Stephanie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We worked with Tia Glenn to rent a house in Chiswick. She was fantastic to work with! She found us a lovely place in our price range and in the location we wanted. We’d be happy to work with her again!PositiveResponsiveness, Quality, Professionalism, Value

Victoria · 14 June 2021

Agent replied · 13 June 2024

Dear Victoria, Thank you for taking the time in providing such lovely comments about Tia in our Chiswick office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Yasmin and team were super helpful and professional at all times: from finding suitable properties to view, through to completing the contract and moving in. Highly recommended.

James · 14 June 2023

Agent replied · 13 June 2024

Dear James, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Leigh and Amy were wonderful to deal with on our rental. Very helpful and keen to help us with answering any questions as renters new to the country. Highly appreciate their responsiveness and attention.PositiveResponsiveness, Professionalism

Jennifer · 27 August 2022

Agent replied · 13 June 2024

Dear Jennifer. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I contacted this agency with regards to renting a flat in Chiswick and they made the whole process so easy. I can’t recommend them enough! A special thanks to Courtney Page who went above and beyond. She was so professional and efficient, nothing was too much trouble!

Jessica · 14 June 2020

Agent replied · 13 June 2024

Dear Jessica, We are delighted that you took the time to leave such a fantastic review which the Chiswick team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Fletchers property management

We recently rented and bought with Fletchers Estate Agents in Chiswick . We were pleased with their service. Bridget and Shakira managed the property and any repairs were dealt with efficiently . The contractors they employ are personable and professional.

Ruth · 14 March 2025

Agent replied · 13 June 2024

Dear Ruth, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah

5/5

Google

We worked with Tina @Fletchers, she is cool, she always sends us right, precisely matched properties with our requirements. She is the best in Chiswick area

Ozhan · 14 June 2023

Agent replied · 13 June 2024

Dear Ozhan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Fletchers Chiswick office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great customer service! Agents were very professional and caring throughout the whole process. Highly recommended talking to them if you are searching for homes in London.

An · 14 June 2023

Agent replied · 13 June 2024

Dear Anina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Excellent services

I have used Fletchers property management for 6 years and have been very satisfied with the level of reactiveness and professionalism. I especially would like to praise Bridget, their Head of Property management who is perfect in her role.

Norbert · 26 March 2025

Agent replied · 2 June 2026

Dear Norbet, Thank you for your kind comments regarding Bridget and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah

5/5

Google

Great experience with Fletchers. Massive thank you to Yasmin and her team who were always following up and make sure I was on track with viewings, paperwork,... Thanks team, was a pleasure working with you !

Pierre · 14 June 2022

Agent replied · 13 June 2024

Dear Pierre, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Yasmin is great! She helped us to find amazing flat in Chiswick, where me and my partner are both happy and enjoy to live in.

Kevin · 14 June 2023

Agent replied · 13 June 2024

Dear Kevin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers is very good at carrying out punctual and thorough 6 month review visits to my rental flat. This meant that Bridget picked up a problem with the current tenants (who were letting their child draw on the newly repainted walls!) that she is now busting a gut to nip in the bud and resolve before it becomes a real issue. Having previously managed the properly myself, I so appreciate the luxury of having someone else look after my problems for me.

A · 23 October 2022

Agent replied · 22 October 2024

Dear Emma, Thank you for taking the time to leave a review regarding your experience with Bridget in our Chiswick office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Erica Whitehead and the team have been great from the start of working together over 2 years ago when they managed to find suitable tenants for my house. They've just renewed the contract so I'm happy to recommend them for an efficient service, good communications and reasonable fees.

Mashood · 15 June 2019

Agent replied · 13 June 2024

Dear Mashood, We greatly appreciate you putting aside the time to submit a review about our Chiswick Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

4/5

Google

Natalie Manin is very focussed on delivering. She has high energy and despite leaving me somewhat exhausted, she gets the job done! Han in the back office seemed to cover off the technical aspects effectively.

Jayne · 14 June 2022

Agent replied · 13 June 2024

Dear Jayne, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Han was really great! He completely understood my brief, and didn't waste of my time or his looking at properties he knew wouldn't work for me. Really happy to work with Fletchers in the future!

Amber · 14 June 2022

Agent replied · 13 June 2024

Dear Amber, We are thrilled to hear that you are pleased with the service you have received from Chiswick Lettings office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers were very communicative and kept me in the loop more than other estate agents. I found a flat with a different estate agent in the end, but I would contact them again if needed.

George · 30 April 2025

Agent replied · 28 August 2025

Dear George, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Priyanka

5/5

Google

Amy was successful in letting our old family home some nine months before our renovation works were complete and before the property went on the open market.She is extremely pro active, Knowledgeable and her experience is invaluable. She is an enormous asset to Fletchers .

Nick · 14 June 2020

Agent replied · 13 June 2024

Dear Nick, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Very helpful and friendly to us during our move.

Daniel · 16 January 2026

Agent replied · 16 April 2026

Dear Daniel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Beth J at Fletchers was amazing - she listened to our requirements and only suggested properties that suited our needs. A very different experience compared to other agencies! Beth is friendly and approachable, has excellent attention to detail and delivered above and beyond our expectations. Thanks again

Amy · 15 June 2019

Agent replied · 13 June 2024

Dear Amy, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Great communication skill super friendly

Plavi · 5 October 2026

4/5

Google

Fletchers estate agents in Chiswick were really helpful and professional, in my search for a new apartment to rent.

Iolo · 10 April 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Fletchers London

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Fletchers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

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