Trusted Agent profile · London

Fletchers London reviews

★★★★★ Excellent

638 reviews across 2 platforms

86 Chiswick High Road, London, W4 1SY

Fletchers's office in London, at 86 Chiswick High Road, is rated 4.8 out of 5 across 638 reviews on two platforms, including 580 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

580

Reviews on Google

This office

Trustpilot logo

58

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Beth J at Fletchers was amazing - she listened to our requirements and only suggested properties that suited our needs. A very different experience compared to other agencies! Beth is friendly and approachable, has excellent attention to detail and delivered above and beyond our expectations. Thanks again

Amy · 15 June 2019

Agent replied · 13 June 2024

Dear Amy, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team

4/5

Google

Fletchers estate agents in Chiswick were really helpful and professional, in my search for a new apartment to rent.

Iolo · 10 April 2025

5/5

Google

Yasmin Bopp helped me find a long let. I had very little time to look but she was persistent and proactive and provided great swift support with closing the deal. Thank you Yasmin!

Sarah · 14 June 2022

Agent replied · 13 June 2024

Dear Sarah. Thank you for sharing your kind words about Yasmin. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Bailey Mansell was a great help in resolving tenancy contract issues - very efficient and helpful. Thanks Bailey!

Jeremy · 17 October 2023

Agent replied · 13 June 2024

Dear Jeremy, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

First time working with Fletchers to let and manage our house in Chiswick. Great experience overall. We are particularly impressed with Natalie Manin, Director of Lettings, who really knows how to market our house, at a right rent and to the right tenants. Her associate Edward Brown, Lettings Consultant, is also very hard-working and professional, following up things closely. A great team to work with, highly recommended.

Johnny · 17 September 2023

Agent replied · 13 June 2024

Dear Johnny, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Chiswick Letting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Tia was incredible - she listened to our needs sent us suitable properties only, worked hard to find us the best place and finally found our perfect home - she is extremely good at her job and genuinely caring

Daniel · 14 June 2021

Agent replied · 13 June 2024

Dear Daniel, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thank you Yasmin for your professionalism your support and good advices. We have appreciated the quality of the services you have provided as an estate agent, enabling us to move in a house that met our expectations and criteria.

Khoury · 14 June 2021

Agent replied · 13 June 2024

Dear Khoury, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

A great experience from start to end. Tina and Han were knowledgable about the property and the prospective tenants being shown around.

Ben · 14 June 2023

Agent replied · 13 June 2024

Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amy and Leigh have been positively tireless in helping us find a new home. Having used Fletchers' services previously and now coming back to the agency, it's been a lovely experience throughout to know they were immediately up for the challenge and ensured that we could secure a lovely property. Thank you, Amy and Leigh, for all of your support and I would recommend your great dedicated service any day!

Rosie · 14 June 2023

Agent replied · 13 June 2024

Dear Rosie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amy and Leigh, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Yasmin was brilliant throughout our rental search, keeping in regular contact and providing lots of great properties. Would highly recommend Fletchers Chiswick and Yasmin specifically if you’re looking for a rental property.

Michael · 14 June 2022

Agent replied · 13 June 2024

Dear Michael, Thank you for sharing your kind words about Yasmin. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I shan't lie, if one is moving to the capital from outside as my wife and I did , dealing with London's estate/lettings agents will certainly be an eye-opener and most definitely not in a good way. About halfway through my search for somewhere, I happened upon Fletchers and am ever so grateful that I did. Everyone there, Amy and Leigh whom we dealt with in particular, I found to be most friendly but perhaps, more importantly, helpful and accommodating. In fact, we acquired the place we did in the end only because they rang me when a house was about to come on the market that they thought would suit us. It did and the rest is history. I would most definitely recommend them if one is looking to relocate to or within Chiswick and surrounds.PositiveProfessionalism

Christopher · 14 June 2022

Agent replied · 13 June 2024

Dear Christopher, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Natalie and Paul have been incredible in their efforts at renting out 18 Ave gdns ….achieving the asking price for the rent and being consummate professionals throughout our dealings with them. We never had to wait longer than an hour for responses to emails They were always on time for viewings They were sympathetic of our concerns over previous tenants and have supported us moving forward . Nothing seems to be too much trouble . Can’t recommend them highly enough Helen Webb

Cadenza · 14 June 2022

Agent replied · 13 June 2024

Dear Helen, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers is very good at carrying out punctual and thorough 6 month review visits to my rental flat. This meant that Bridget picked up a problem with the current tenants (who were letting their child draw on the newly repainted walls!) that she is now busting a gut to nip in the bud and resolve before it becomes a real issue. Having previously managed the properly myself, I so appreciate the luxury of having someone else look after my problems for me.

Emma · 14 June 2022

Agent replied · 13 June 2024

Dear Emma, Thank you for taking the time to leave a review regarding your experience with Bridget in our Chiswick office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Myself and my other half have been through our share of house moves - we met Paul after being served notice on our flat as he was managing a property in the building next to ours and he was nothing short of amazing. We viewed the flat, made an offer and paid holding deposit within literally an hour and a half!! Genuinely the smoothest move we’ve both done. Even after we moved in and the landlady is now managing our lease and the flat, he’s been happy to answer any additional questions we’ve had, checked in to see how we were settling in etc. The bloke is an asset to the Fletchers team.

Patricia · 14 June 2022

Agent replied · 13 June 2024

Dear Patricia, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I recently relocated to London with limited knowledge of the rental market, but Daniella provided exceptional guidance and support throughout the process, ultimately helping me secure my ideal property. I highly recommend Fletchers in Chiswick, particularly working with Daniella, for a seamless and positive experience.

Mariela · 29 October 2024

Agent replied · 12 November 2024

Dear Mariela, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah

5/5

Google

Beth was a great help in finding a rental for our family. She got us access to the property on more than 1 occasion whilst we were considering options and was very responsive with any queries we had.

Sean · 14 June 2021

Agent replied · 13 June 2024

Dear Sean, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Kind Regards,Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers on Chiswick high road was hands down the most helpful estate agents have ever encountered and my appointed agent Jade was especially helpful, she really took care & sort to get answers on any queries I had on the houses I was shown. Would recommend greatly

Shadine · 15 June 2017

Agent replied · 13 June 2024

Dear Shadine, I wanted to say thank you for your kind comments about the service you received from our Chiswick office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Natalie is a great agent, I recommend her to everyone. She helped me to look for a flat and her energy gave us hope. Also, they have good properties 🥰❤️🥳 …

Carolina · 14 June 2022

Agent replied · 13 June 2024

Dear Carolina, Thank you for sharing your kind words about Natalie. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a very positive experience with Fletcher’s in Chiswick. Amy and Leigh were extremely helpful, professional and supportive throughout our rental process. A pleasure to work with and very highly recommended.

Ian · 14 June 2022

Agent replied · 13 June 2024

Dear Ian, It’s great to hear that you have had a brilliant experience with our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very friendly and dedicated team who managed to find a high quality tenant for our family home in the middle of the lockdown ! We highly recommend Erica and her colleagues who know the area inside out.

Maxime · 14 June 2021

Agent replied · 13 June 2024

Dear Maxime, Thank you so much for the fantastic feedback, the team at Chiswick are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

I recently contacted this agency to find a house to rent in Chiswick. I’d like to thank Yasmin Bopp for the service she provided; she’s been very patient, responsive to our needs, professional and helpful. Highly recommend!

Stefano · 14 June 2021

Agent replied · 13 June 2024

Dear Stefano, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great customer service, Yasmin has been looking after us in an excellent way, always suggesting new homes and arranging a viewing in no time. Extremely impressed by their customer service

Renato · 14 June 2022

Agent replied · 13 June 2024

Dear Renato, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

A huge thanks to Yasmin for working so hard for us on our recent property search. She was very diligent, communicative, flexible and helpful. We would recommend her to anyone.

Lisa · 14 June 2022

Agent replied · 13 June 2024

Dear Lisa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had the pleasure of working with Michael (at Fletchers) in our property search in Chiswick. Having spoken with multiple agents from different agencies, Michael stood out from the crowd. He is incredibly professional, personable, and knowledgeable of the Chiswick area; he took the time to understand our needs and requirements and presented multiple options for us to view. We cannot recommend him enough, and we look forward to working with him again in the future!PositiveResponsiveness, Quality, Professionalism

Stacey · 14 June 2022

Agent replied · 13 June 2024

Dear Stacey. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Fletchers's Google reviews

Questions about Fletchers London

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.

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