Trusted Agent profile · London
★★★★★
609 reviews across 2 platforms
86 Chiswick High Road, London, W4 1SY
Fletchers's office in London, at 86 Chiswick High Road, is rated 4.8 out of 5 across 609 reviews on two platforms, including 551 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleYasmin and team were super helpful and professional at all times: from finding suitable properties to view, through to completing the contract and moving in. Highly recommended.
Dear James, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLeigh and Amy were wonderful to deal with on our rental. Very helpful and keen to help us with answering any questions as renters new to the country. Highly appreciate their responsiveness and attention.PositiveResponsiveness, Professionalism
Dear Jennifer. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI contacted this agency with regards to renting a flat in Chiswick and they made the whole process so easy. I can’t recommend them enough! A special thanks to Courtney Page who went above and beyond. She was so professional and efficient, nothing was too much trouble!
Dear Jessica, We are delighted that you took the time to leave such a fantastic review which the Chiswick team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotFletchers property management
We recently rented and bought with Fletchers Estate Agents in Chiswick . We were pleased with their service. Bridget and Shakira managed the property and any repairs were dealt with efficiently . The contractors they employ are personable and professional.
Dear Ruth, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
TrustpilotExcellent services
I have used Fletchers property management for 6 years and have been very satisfied with the level of reactiveness and professionalism. I especially would like to praise Bridget, their Head of Property management who is perfect in her role.
Dear Norbet, Thank you for your kind comments regarding Bridget and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah
5/5
GoogleWe worked with Tina @Fletchers, she is cool, she always sends us right, precisely matched properties with our requirements. She is the best in Chiswick area
Dear Ozhan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Fletchers Chiswick office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat customer service! Agents were very professional and caring throughout the whole process. Highly recommended talking to them if you are searching for homes in London.
Dear Anina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience with Fletchers. Massive thank you to Yasmin and her team who were always following up and make sure I was on track with viewings, paperwork,... Thanks team, was a pleasure working with you !
Dear Pierre, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Chiswick office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers were very communicative and kept me in the loop more than other estate agents. I found a flat with a different estate agent in the end, but I would contact them again if needed.
Dear George, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Priyanka
5/5
GoogleYasmin is great! She helped us to find amazing flat in Chiswick, where me and my partner are both happy and enjoy to live in.
Dear Kevin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers is very good at carrying out punctual and thorough 6 month review visits to my rental flat. This meant that Bridget picked up a problem with the current tenants (who were letting their child draw on the newly repainted walls!) that she is now busting a gut to nip in the bud and resolve before it becomes a real issue. Having previously managed the properly myself, I so appreciate the luxury of having someone else look after my problems for me.
Dear Emma, Thank you for taking the time to leave a review regarding your experience with Bridget in our Chiswick office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleNatalie Manin is very focussed on delivering. She has high energy and despite leaving me somewhat exhausted, she gets the job done! Han in the back office seemed to cover off the technical aspects effectively.
Dear Jayne, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHan was really great! He completely understood my brief, and didn't waste of my time or his looking at properties he knew wouldn't work for me. Really happy to work with Fletchers in the future!
Dear Amber, We are thrilled to hear that you are pleased with the service you have received from Chiswick Lettings office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleErica Whitehead and the team have been great from the start of working together over 2 years ago when they managed to find suitable tenants for my house. They've just renewed the contract so I'm happy to recommend them for an efficient service, good communications and reasonable fees.
Dear Mashood, We greatly appreciate you putting aside the time to submit a review about our Chiswick Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleVery helpful and friendly to us during our move.
Dear Daniel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleAmy was successful in letting our old family home some nine months before our renovation works were complete and before the property went on the open market.She is extremely pro active, Knowledgeable and her experience is invaluable. She is an enormous asset to Fletchers .
Dear Nick, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleBeth J at Fletchers was amazing - she listened to our requirements and only suggested properties that suited our needs. A very different experience compared to other agencies! Beth is friendly and approachable, has excellent attention to detail and delivered above and beyond our expectations. Thanks again
Dear Amy, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
4/5
GoogleFletchers estate agents in Chiswick were really helpful and professional, in my search for a new apartment to rent.
5/5
GoogleYasmin Bopp helped me find a long let. I had very little time to look but she was persistent and proactive and provided great swift support with closing the deal. Thank you Yasmin!
Dear Sarah. Thank you for sharing your kind words about Yasmin. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBailey Mansell was a great help in resolving tenancy contract issues - very efficient and helpful. Thanks Bailey!
Dear Jeremy, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFirst time working with Fletchers to let and manage our house in Chiswick. Great experience overall. We are particularly impressed with Natalie Manin, Director of Lettings, who really knows how to market our house, at a right rent and to the right tenants. Her associate Edward Brown, Lettings Consultant, is also very hard-working and professional, following up things closely. A great team to work with, highly recommended.
Dear Johnny, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Chiswick Letting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTia was incredible - she listened to our needs sent us suitable properties only, worked hard to find us the best place and finally found our perfect home - she is extremely good at her job and genuinely caring
Dear Daniel, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you Yasmin for your professionalism your support and good advices. We have appreciated the quality of the services you have provided as an estate agent, enabling us to move in a house that met our expectations and criteria.
Dear Khoury, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleA great experience from start to end. Tina and Han were knowledgable about the property and the prospective tenants being shown around.
Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
