Trusted Agent profile · London
★★★★★
639 reviews across 2 platforms
86 Chiswick High Road, London, W4 1SY
Part of Fletchers, see every office.
Fletchers's office in London, at 86 Chiswick High Road, is rated 4.8 out of 5 across 639 reviews on two platforms, including 580 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Fletchers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service, prompt responses and really listened to what I needed. Would highly recommend.
Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleJust moved into a decent property in Chiswick through Fletchers after a number of viewings in the western part of London. I had a very positive experience with them. They were patient, clear and helpful during the whole process which helped making the move easier for me.
Dear Siamak, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe have recently found our perfect property to rent with the help of Paul. He has been so helpful and patient with our search and the communication and service has been excellent! Thank you
Dear Rachel, Thank you for sharing your kind words about Paul. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotProperty management
I really appreciated Narcisse's prompt help when a problem occured and her assistance during the settling in process.
Dear Laura, Thank you for taking the time to leave a lovely review regarding Narcisse. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletcher's have been very helpful from the outset. Their agent Yasmin found us our wonderful flat within a very short space of time, and Fletcher's have been very helpful throughout the whole process. I recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Dear Stephen, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. Kind regards, Evie Fisher Customer Relations Team
5/5
GooglePhenomenal service and guidance given to me. Always felt like my needs and queries were listened to and understood, nothing seemed to be too much trouble. The young lady that helped me was Courtney Page, super helpful and would absolutely recommend to anyone!
Dear Jordan, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThank you, Tina, for your assitance in finding our new home in London! We are really pleased with your services and attention!
Dear Madina, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLaily really made my whole experience of renting a breeze, she was attentive and caring in exactly what i was looking for and my budget.. thank you very much… i appreciate it
Dear Noora, Thank you for sharing your kind words about Laily. Your comments are much appreciated by the Chiswick team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAll of the staff were courteous and helpful. When our first offer was not accepted Hayley quickly found us an alternative property which was perfect for our needs, and managed to push the deal through to meet our very short time scales. Very professionally handled.
Dear Sarah, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI was absolutely delighted with Giles and Beth in lettings. My property had been empty for two months and they found a Tennant on their first day of viewings. Feedback, contact and advice was timely and they were extremely efficient. Can't fault them on anything.
Dear Jayne, Thank you for taking the time to write a review about the great service you received from our Chiswick Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleGot a great appartment with the help of Paul from Fletcher's. (Paul Biris). I appreciate the expertise, the patience and the dedication to help with the tricky issues of my tenancy agreement.
Dear Andreea, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleProfessional, extremely efficient and friendly team. From start to finish of my property search I have had excellent service from Fletchers. Natalie in particular knew exactly what I was looking for, was always cheerful and ready to help.
Dear Mo, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleI've recently been in the process with Fletchers - Beth Jeromson and she is by far the best agent i have ever dealt with.! Throughout the process she was friendly, professional and remained very consultative. I would highly recommend using their services!
Dear Andrew, Thank you so much for the fantastic feedback, the team at Chiswick are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
2/5
TrustpilotDoubtful service
It took quite a long time for this agency (Hammersmith) to release my deposit after termination of my rent (In September 20), even though the landlord didn’t have any issues. I had to write several times with reminders (Not responded) and finally call. Overall they have been sitting on it for three weeks or nearly a month. Firstly, I don’t know the reason of this delay, secondly, there was no feedback whatsoever.
5/5
GoogleSpoke with Courtney Page regarding my property today. She made the whole process easy to understand, extremely helpful & eloquent! Such a pleasure to do business with. She has provided a great service from start to finish and knows her stuff.
Dear Joe, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleTina at Fletchers has been amazing, she goes above and beyond to find us a property. Helpful at every turn.
Dear Georgina, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleEvery member of staff was 100% amazing. They were helpful and had both our and the landlords best interests at heart. Couldn't do enough for us. Really were a breath of fresh air in the estate agent world! Can not recommend highly enough.
Dear Gina, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleReceived excellent help from Sarah and all her colleagues at Fletchers whilst looking for a studio to rent in the W12 area. All the staff I dealt with were courteous and efficient. I would not hesitate to use and/or recommend Fletchers in the future.
Dear Jason, Thank you very much for your great review regarding our Chiswick Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleAbsolutely fantastic! So so helpful and knew exactly the type of tenant I was looking for! They were honest with me about the market and did not over value like other agents had! Would recommend fletcher so to all my friends, thank you so much!
Dear Linda, many thanks for the 5 star review. We really appreciate your comments and you having taken the time to post this. The team will be delighted as I know they work hard to ensure to that they deliver a great service. Kind regards Asma Chugthai, Customer Relations Manager
5/5
GoogleA great service from Fletchers. They found me an excellent tenant and in a very short time. Would recommend!
Dear Tamara, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe found Fletcher Estate Agents via Zoopla, and I was very pleased with the way Giles Malyon suggested some proprieties, how he presented them and the way he followed up in the whole process. Would really recommend to anyone looking for properties.
Dear Pedro, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
1/5
GoogleUsed Fletchers as tenants a few years ago. In our experience they were predatory, untrustworthy and were often intimidating, manipulative or sometimes outright lying. Avoid at all costs
Dear Pierre, I am sorry to hear your experience with us was not as we would have expected. I am aware that the office has tried to contact you regarding this matter. Please do not hesitate to contact us again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers is a really good agency. They care very much about your needs, they work quickly, they call you as many times as needed to make sure everything is good. Really recommend it!PositiveQuality, Professionalism
Dear Leandro, We are thrilled to hear that you are pleased with the service you have received from our Chiswick office and that you’ve kindly taken the time to write a fantastic review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHaving been working with Fletchers to manage rental properties for 7 years I have never been disappointed - they have consistently provided great proactive service, fast turnaround and excellent communications. Couldn t recommend more.
Dear Renaud, We appreciate you taking the time to submit your review regarding the service you received from our Chiswick Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
Tell us what you need and we'll put you in touch. Fletchers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
