Trusted Agent profile · London
★★★★★
639 reviews across 2 platforms
86 Chiswick High Road, London, W4 1SY
Part of Fletchers, see every office.
Fletchers's office in London, at 86 Chiswick High Road, is rated 4.8 out of 5 across 639 reviews on two platforms, including 580 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Fletchers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleA great and professional agency! We warmly thanks Yasmin Bopp for her precious help!PositiveQuality, Professionalism
Dear Clara, Thank you for your great review regarding our Chiswick office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
4/5
GoogleGreat service from Tia. Although a slightly complicated rental Tia was extremely professional and helpful throughout making sure issues where resolved promptly. Recommended!
Dear Sean, I am writing to say thank you for your kind comments about the service you received from Fletchers Lettings. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleGreat services! Hayley was my agent and she is very professional and friendly. I had a great experience working with her.
Dear Mojdeh, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleTia was very professional, efficient and with a great smile! She immediately understood what we were looking for. I highly recommend Fletchers.
Dear Leto, Having read your review, we would like thank you for your feedback about our Chiswick Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleWe've been very pleased with the level of service Tina has provided us. She took the time to learn our search requirements and did not waste our time showing inappropriate homes. She was forthright with information but never pushy. A pleasure to work with.
Dear Gregory, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Gregory, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers provided excellent service during our almost two year tenancy. They were very easy to deal with and extremely responsive. They were fair and always tried their best to help if we had a query or question. I would definitely recommend Fletchers as an agency.
Dear Kaitlin, It’s great to hear that you have had a brilliant experience with our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAs soon as we made the decision to rent out our apartment with Yasmin, the deed was done! We had a tenant within days and we have a contract we are happy with. Very helpful snd experienced team guiding us through the process and staying on top of both our needs and our tenants requests.
Dear Joanne, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina helped us with absolutely everything! We’re looking for the perfect house for a very very long time and Tina just found the one! She’s so kind and she’s always there exactly in the moment that you need her. Thank you so much !
Dear Erica, Thank you for your kind comments regarding Tina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin was great, really helpful throughout our searching process and always friendly.
Dear Robert, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina in the lettings team combines being very responsive with really listening to your requirements. The properties she has suggested and showed me have been right "on brief". Very helpful and saves a lot of wasted time for both of us. Highly recommended
Dear Tim, It’s great to hear that you have had a brilliant experience with Tina. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI've been letting flats via Fletchers for over 10 years. Have now given all my W4 flats to them. Great team who've stayed with this branch and the company long term. Highly motivated, 'make it happen', good to work with, individuals. Highly recommended if you want a lettings agency. Neil Kerr.PositiveResponsiveness, Professionalism, Value
Dear Neil, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTia is an amazing person; she honestly answered all my questions
Dear مالك ع, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleNatalie Manin is an excellent agent, great, service, would highly recommend.
Dear Johnny, Thank you for your great review regarding our Chiswick office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI was with Fletchers last year and I had a great time with them. When you tried to ask to solve problems, they can arranged engineers quickly. Also, it is clear who you should ask help for and even they are willing to write a reference letter for your next flat immediately. Thanks for one of their staff, Caitlin.
Dear 林政榕, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleSearching to rent had been a nightmare till we met Yasmin Bopp. Not only she showed us some houses that were worth it, but she was super fast and supportive all the way. I highly recommend her if you're looking for someone to get the job done! Believe me, Fletchers should be proud to have her!PositiveResponsiveness, Quality, Professionalism, Value
Dear eD Highlighter, We are thrilled to hear that you are pleased with the service you have received from our Chiswick office and that you’ve kindly taken the time to write a fantastic review. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad the most lovely experience with Fletchers Chiswick and specifically Tina. From the start Tina understood exactly what we were looking for. She has been an absolute pleasure to deal with, extremely professional and on top of it, got us the rental which we really wanted. All in all a brilliant experience!!
Dear Bianca, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleErica is easy to deal with and really responsivePositiveResponsiveness, Professionalism
Dear Margarete, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleHad the pleasure of working with Erica Whitehead at Fletchers recently while searching for a place to let in Chiswick and cannot recommend her enough. She took the time to really find out what I was looking for, made excellent and timely recommendations, and sent over properties for me to view each week. She really cares and works hard for you.PositiveResponsiveness, Professionalism
Dear Maureen, I was delighted to read the comments in relation to our Chiswick office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleVery professional approach to letting. We feel very confident with Erica and her team in Chiswick. Thoroughly recommended.
Dear Glenn, We are delighted to read that Fletchers Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleAmy and Leigh helped us find the perfect rental and made the process really quick and easy
Dear Meg, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleIt was really great experience working with Yasmin from Fletchers Letting. She was on top of things, very proactive to find solution during negotiations. It felt that she cares about both sides of the deal and not only for the landlord.
Dear Yegor, thank you for taking the time to leave a great 5* review for Yasmin in our Chiswick office. Kind regards Sarah Tranter customer Relations Team
5/5
GoogleBrilliant staff members at Fletchers - provided great customer service and frequent comms. Thank you.
Dear Scott, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleYasmin in Chiswick has been so helpful and kind!!!
Dear City Explorer, Thank you for sharing your kind words with us. We are delighted you experienced a 5* service with our Chiswick office. Kind Regards, Sarah Tranter, Customer Relations Team
4/5
GoogleYasmin helped me in my property search and showed me some lovely places up for rent, that were realistic within my budget and criteria. She kept me up to date with what was on offer and was very helpful. I didn't sign with Fletchers in the end, but will definitely contact again when moving in future.PositiveResponsiveness, Professionalism
Dear Ghislaine, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Fletchers, London won Platinum.
Tell us what you need and we'll put you in touch. Fletchers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
