Trusted Agent profile · London
★★★★★
370 reviews across 3 platforms
30, Churchill Place, London, E14 5RE
Flambard Williams Limited's office in London, at 30, is rated 4.5 out of 5 across 370 reviews on three platforms, including 183 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Flambard Williams Limited, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotEverything was good
Everything was good, speciall thanks to Jason who always answer us and help us to rent a suitable house without any difficulty.
Hi SoniaThanks once again for leaving this review, Jayson goes above and beyond for clients so it is great that this is recognized.
5/5
GoogleExcellent customer service throughout the purchase process. Amazing team who care and are always available to help. Big thank you to Kelly, Ben, Chris and Jake. Looking forward to future business.
It's fantastic working with you Ahmed and thank you for this amazing review!
5/5
GoogleAn efficient company with very helpful staff which assist with property acquisition in a very clear and simplified manner. Very friendly staff. My experience with the acquisition of my current property was a masterpiece. They made follow up calls and video conferences to check up on my state with relation to my purchase. Very helpful!
Hi Ackim, Thanks for the incredible review! We're thrilled our friendly staff provided a masterpiece experience with clear communication and helpful follow-ups during your property acquisition. We hope that we continue to give you the great service through the years
1/5
TrustpilotI recently contacted by an agent from…
Please think twice before putting your moneyI recently contacted by an agent from Flambard Williams(FB) and informed about the paragon house in Manchester and reported that it has got huge potential and promised about number of good prospects on buying this property in Manchester. I paid 1000 pounds as a booking fee, 1500 for the solicitor and 250 for the mortgage. The staff from FB were nice and they encouraged to make the initial contract for 15 percent of the property. but i waited for the mortgage to go through. high street lenders came out with lot of 'negative stuff' about paragon house and declined. I have contacted FB and asked for refund at least the booking fee, since the lenders have given lot of negative things about the property. Jack from FB has kindly agreed for speaking to the developer and contact me back. its been more than a month i haven't received a call.i am glad that i havent made another 15 percent to initiate my exchange of contract otherwise i would have lost more money. so please be careful in buying an apartment, they make lot of false promises about the apartment , but the reality is different, but Kelly from FB is great, she is vey good in responding to messages.hope i will get a call back from FBthank you for the mail, THE BROKER (LENDER /MORTGAGE) WAS ORGANIZED THROUGH FLAMBARD - WILLIAMS(Winston)negative stuff-1)the property is not suitable for lending2)property unsuitable for security due to flat located on the 3rd floor of 9 storey block3)no EPC rating/exemption available4)property is outside policy, would not attract owner occupiers due to development being investors led5)external wall system/cladding for which a MHCLG compliant statement not provided and so on.
Hi So in regards to the 'negative stuff' from the high street lenders can you elaborate please? Feel free to email info@flambardwilliams.co.uk.In regards to the reservation fee, as per the form you signed, this is non-refundable. We do not keep this fee this is kept by the developer.There were no false promises, you simply approached the wrong lender as there are many clients who have had valuations and have come back no problem, so the issue is more to do with your broker and the lender chosen.In regards to your points1) It is suitable as clients have mortgages in there2) Not secure? The apartment is on the 3rd floor. The apartment is 20 metres high, you have to jump pretty high to get in through the window or have a long lader.3) You purchased off plan, EPC can only be granted on competion4) Outside the policy of your mortgage is again down to the wrong lender being chosen.5) EWS1 form was in your contract to be granted upon completion. Again this can only be the case, they can't grant an EWS1 without completing the build.All the best.
5/5
GoogleCannot rate Flambard Williams highly enough. Everyone we have worked with has gone the extra mile and could not do enough, Chris, Jack and especially Kelly who was pivotal in pushing our sale through when it looked like things were stalling. Many thanks!
Thank you so much Tanya. We are absolutely thrilled you had such a pleasant experience with us. Everyone here is looking forward to hopefully getting the opportunity to work with you again in the future.
5/5
TrustpilotNovice Inestor Experience
I have just exchanged contracts on my first two investment properties. Charleigh Cooper, who was my first point of contact at FW, was helpful, knowledgeable & friendly. Nothing was too much trouble & she was always available to answer any questions that I had both out of hours or over the weekend.I would highly recommend Charleigh & the team at FW especially if, like me, you are a novice in the world of buy to let / property investment.
5/5
GoogleFlambard are brilliant. Just bought my second property with them and would definitely recommend. I speak mainly with Ben and Kelly who are both great, they don't pressure you into anything and are always happy to answer any questions. Definitely feel I'm investing with confidence and will continue to grow my portfolio with Flambard.
Hi Harry, Thank you for the kind words. We couldn't be happier to hear that you are confident in your investments. Thank you for choosing Flambard Willims to lend a helping hand. We look forward to helping you build an impressive portfolio.
5/5
TrustpilotI’d like to thank Jayson
I’d like to thank Jayson. He is the most helpful and friendly agent I have met. Even when there was time difference or in Manchester he replied me at odd hours as well.
5/5
GoogleBuying your first property is a very stressful process and after speaking to so many real estate agents, choosing Flambard Williams was the best decision I made. They were very informative from start to end, amazing follow up and assistance all the way, and so much more. I love that they are always checking in and making sure everything is going smoothly. Definitely recommend them!
Thanks Norah Good to see the team are in regular contact. Thanks for taking your time to write this. Anything you need just let us know.
1/5
GoogleThey proposed buy a property at The Block liverpool apartments. We trusted this agency for this property to buy. But they informed the builder went to Administration. All the investors lost their money bcos of this. Don't trust this company please use some other agency for your money safety. This agency only gave +ve about the builder and they showed builder website.
Dear Stalin Totally understand your frustration and we of course can only apologise. We have to take credit when we get the great reviews and be humble when the negative ones come too so please read below in regards to the reasons. You mention that this is our fault as an agency, however, there were 17 agents selling the same development and we have not taken a penny of your money. The developer were the ones that had your deposit. When doing our due diligence the developer had assets of £60m and this refurb was only costing just over £4m so there was plenty of assets spare but COVID put a stop to the refurb and the new regulation with EWS1 forms/Cladding meant that the main lending bank revalued their assets. This pushed their LTV to a point which the bank was not happy with and in turn they went into liquidation. There were numerous sites around the UK which went into liquidation due to a combination of factors at the time not just this one, however, I understand your main focus is this project and you are left frustrated. I can assure you that we have done everything we can to chase and pursue this for you. We have kept you updated throughout the last 5 years but it has not gone our way for which we are sorry for.
5/5
TrustpilotGreat Experience
Being an ex-pat in Spain I needed to do something with my savings. I have been looking for almost a year for an ideal Buy to Let in the UK. After speaking with several agents in the UK I plumped for Flambard Williams.I have to say the service from start to finish was 10 out of 10. I dealt with Scott who walked me through the whole process and once the deal was done Alicia assisted me with all of the paperwork and chased up the lawyers on my behalf I did not have to lift a finger.I now have a great property which is completed and I have just received my first instalment of income.Thanks again to all the team at Flambard Williams
1/5
TrustpilotProperty Ombudsman decision
Follow-up to my previous reviews.
Hi Monika Unfortunately, again, you have not read things clearly, meaning you have misinterpreted the finding. It is important to note that at not point have you lost money due to the property price decreasing or you not getting in rented out. You have lost money due to you miscalculating how much money you had, therefore you had to pull out of purchases after you had paid the developer, which is no fault of ours. Secondly, when we advise that you furnish a property and you don't, then you are going to get decreased rental income. In regards to your statement above, at no point did the findings state that we failed to provide clear information to a first time investor. Nor did it state that we did not demonstrate the rental was projected, not guaranteed. In fact, 7.5 of the findings stated the following:- 7.5 The Complainant was making a business decision and must take some responsibility for that; she was expected to carry out her own research and make sure that, at the very least, she understood the UK house buying process (and what was expected of her, including what fees she would be liable for) before committing to any purchases. Whilst we are open to say that there were findings to state there were minor shortcomings (which we have put procedures in place to rectify) 7.6 stated:- 7.6 Whilst I have identified some minor shortcomings in FW’s service, I am not persuaded that the Complainant would have acted any differently had they provided clearer information, or therefore that the situation which arose could have been avoided. In fact, the findings did show at 7.7 that we did provide warnings and suggest that you seek independent financial advice, which you ignored. You can see this below from the statement:- 7.7 However, this is mitigated by the fact that they [FW] did provide warnings about seeking independent advice which the Complainant ignored. I do not consider that FW can be held responsible for any financial loss the Complainant believes she has experienced, as it was her decision to proceed.
5/5
GoogleReally an excellent company with really great helpful people, who will go the extra mile to make sure you are okay. Ben and Kelly notably supported me in my investment journey no matter how bumpy the road was! Also worth noting the level of collective knowledge, experience and connections they have which make any issue solvable.
Hi Umar Thank you so much for the great review. As you know, should there be anything you need just reach out and any of the team will be more than happy to help.
5/5
GoogleAll round great customer service, attentive and are quick to remedy any problems. I have mostly liaised with Ricky who has been a huge help throughout my time working alongside Flambard Williams, providing insightful solutions and going above and beyond in satisfying my needs and wants.
Hi Jacob, Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Ricky and our team at Flambard Williams. It's great to know we could meet your needs and go above and beyond your expectations. We look forward to continuing to work with you! Best regards, FW Team
5/5
GoogleI had a wonderful experience with Flambard Williams. Angelene was particularly helpful and is very knowledgeable. She answered any queries I had with great detail and made my experience much more pleasurable.
Thank you so much for the review Jasmine, it was great working with you.
5/5
GoogleMy wife and I had been looking for our first BTL property and after spoken to many property agents we thought it is not going to be easy to have our first BTL property until we met Flambard Williams. Shannice from sales made it so easy from the time she spoke to us and throughout the whole process. She wasn't pushy and more interested in understanding our needs. She took her time to find the best property for us base on our needs and affordability and with in few weeks we have exchanged the contracts. Kelly from client care was also very helpful in their after sale process. I would love to work with them in future and highly recommend them to new or experienced landlords.
Thank you for such a fantastic review Muneeb! It really means a lot to us that you had an amazing experience working with Flambard Williams and we really hope that we get to do so again in the future.
5/5
GoogleWe cannot speak highly enough of the team at Flambard Williams. We would definitely recommend them and will be looking to invest with them in the future. From the moment we made contact with Ben we felt comfortable and not put under any pressure. We also met jack in the office who was very thorough and professional in his explanations of the developments. We felt that they went above and beyond in every way. Special shout out to the lovely Kelly in client care. She looked after us right up until exchange of contracts and made everything very easy. It was a pleasure doing business with you guys.
Thank you for such a fantastic review Stuart! The team really enjoyed working with you and hope we can to so again in the future.
5/5
TrustpilotBen Harding has been very helpful and…
Ben Harding has been very helpful and cooperative throughout the process. I was glad to have been engaged with him from the initial stage, his collaboration and transparency as well as friendliness have all made it a positive experience so far.
Hi Nada,Thank you very much for your excellent review.We are thrilled to have helped you with your purchase.If you need anything at all, please contact us!Kind Regards,Flambard Williams
5/5
GoogleBig thank you to the flambard team especially Shannice and Kelly. Helped me through all the steps to my first investment. Very professional and always available for some friendly advice!
Thank you very much Lee it was a pleasure working with you and many congratulations on starting your property portfolio.
5/5
TrustpilotHonestly couldn't have asked for more
Honestly couldn't have asked for more. Was a bit nervous comin into it as it was all so new to me. Needed a good bit of hand holdingBut Darren, Kelly, Jack and the team have been so amazing throughout and just made this whole process so smooth from start to finish. Really professional friendly and helpful
5/5
TrustpilotWorking with Flambard Williams has been …
Working with Flambard Williams has been an awesome experience for me. i see them more on my side than the Seller. Charleigh has been an incredible broker and a trusted Advisor. cant see myself closing any deal without her thought!!
Dear Mr Bello, Thank you for your fantastic 5 star review! We have passed on your comments to Charleigh.Please do not hesitate to get in touch if there is anything else we can assist you with.Kind regards,Flambard Williams
5/5
GoogleResponsive, available and customer friendly. Both Liam and Kelly were at my disposal to answere all my questions and updated me frequently. I can certainly recommend Flambard Williams.
Thank you for the fantastic review Mima.
5/5
GoogleFirst of all I would like to thank shannice and kelly at Flambard Williams for the outstanding customer care they provided me from the out set , genuinely greatful for their help. I literally had little to no knowledge of investing into buy to let properties and they made it extremely easy for me in making a decision to invest. I would highly! recommend them if anyone was thinking of getting into buy to let properties
Thank you so much for that wonderful review Greg. It was a pleasure working with you and we are very pleased that you had such a great experience with us.
5/5
GoogleI was generally very happy with the service I received from all of the staff at Flambard Williams especially Liam Thomas, Jack Percival and Kelly Lawrence.
Thank you so much for the great feedback Ultan, we will be sure to pass on your positive words to the team members you mentioned and hope to work with you again soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Flambard Williams Limited's London office has 370 reviews across three platforms: 183 on Google, 6 on Facebook, 181 on Trustpilot.
Flambard Williams Limited London is rated 4.5 out of 5 across all 370 reviews, and 4.7 out of 5 on Google from 183 reviews.
Yes. In The Trusted Agent 2026 awards: Flambard Williams Limited, London won Trusted Agent.
Flambard Williams Limited London, 30, Churchill Place, London, E14 5RE.
