Trusted Agent profile · London
★★★★★
373 reviews across 3 platforms
30, Churchill Place, London, E14 5RE
Flambard Williams Limited's office in London, at 30, is rated 4.5 out of 5 across 373 reviews on three platforms, including 186 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Flambard Williams Limited, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI recently had the pleasure of working with Flambard Williams, and I couldn't be more impressed with the level of service and professionalism they provided. From the initial consultation to the final stages of the process, their team …
Hi Subash, Thank you for sharing your wonderful experience with Flambard Williams. We are … More
5/5
GoogleResponsive, available and customer friendly. Both Liam and Kelly were at my disposal to answere all my questions and updated me frequently. I can certainly recommend Flambard Williams.
Thank you for the fantastic review Mima.
5/5
GoogleFirst of all I would like to thank shannice and kelly at Flambard Williams for the outstanding customer care they provided me from the out set , genuinely greatful for their help. I literally had little to no knowledge of investing into buy to let properties and they made it extremely easy for me in making a decision to invest. I would highly! recommend them if anyone was thinking of getting into buy to let properties
Thank you so much for that wonderful review Greg. It was a pleasure working with you and we are very pleased that you had such a great experience with us.
5/5
GoogleI was generally very happy with the service I received from all of the staff at Flambard Williams especially Liam Thomas, Jack Percival and Kelly Lawrence.
Thank you so much for the great feedback Ultan, we will be sure to pass on your positive words to the team members you mentioned and hope to work with you again soon.
5/5
TrustpilotProfessional and helpful
Just moved to Nottingham and they made it very smooth and easy. Jayson was excellent and a great help, patiently answering all my questions. Great experience during a potentially stressful time.
1/5
TrustpilotDisappointing...
I have been left bitterly disappointed with my investment with Flambard Williams and would advise caution when dealing with this company. I was assured that the property I paid a 30% deposit for would increase by approximately 25% (from £207,000 - £217,000 with stamp duty and fees - to £257,000) by the time of completion, which was May 2019. I was also informed that the rental return for similar properties was around £1200 pcm at the time of my purchase. It is evident that these figures were significantly inflated, as before the pandemic similar apartments were advertised for around £230,000 with the rental value around £1100. To add to this the apartment that I purchased has only just been completed, 11 months later than scheduled. This should, therefore, mean that the apartment would be worth significantly more than £257,000 if Flambard’s figures were to be believed. As you can imagine, the delay to the build is a significant loss in terms of rental income. Not only were the figures inaccurate I received no updates regarding the build. After emailing numerous times for updates, I was informed that I could find this information by myself, through searching on their website. After complaining about the service I received I was contacted by a senior member of staff, who informed me that I was not added to the email list to receive updates, which was a mistake!
Hi GavinYou made over 10%! Sorry to hear you are disappointed with an increase of £23,000. But thank you for pointing out that our properties do increase in value. As I am sure you are aware we don't control the property market and can only make predictions as to what value a property will be in X months' time. But once again sorry you are not satisfied with 10% gains.However, there are properties in your development that are going for close to £300k so I would look into who gave you that valuation.In regards to the rental, yes I agree we were out by £100, but when you did your due diligence, which I am sure did, you would have also seen rental in the area for what we quoted.However, one thing we can't control is how fast the developers build. This was totally out of our hands but again appreciate your frustration here.Best of luck in the future.
5/5
GoogleFantastic staff very efficient and professional
Thanks so much Shirley for this. We know people are extremely busy so thank you for taking the time to do this review.
5/5
GoogleDealt with George, would highly recommend.
Cheers for the review Tom. Anything you need just let us know.
5/5
GoogleShannice and Kelly have unrivalled enthusiasm and passion for their trade and clearly know the game inside out. I’ve been left very impressed by their knowledge, work ethic, and efficiency in dealing with any queries. I feel the right decisions have been made on my behalf when going through my investment process, much appreciated
Thank you so much for the great review. I will pass on your gratitude to the team. We are here at any time for you.
5/5
GoogleFlambard Williams were supportive and helpful all the way through the process of finding the right place for me, and taking me through the process to completing the sale. A few problems with the solicitors and the contracting, but Flambard Williams' staff were helpful in following up and keeping the process flowing. Excellent service.
Hi Stuart Thanks for leaving a review it is much appreciated. I will pass your kind comments onto the team.
5/5
TrustpilotI would like to thank Nikki Porter and Kelly Lawrence
I would like to thank Nikki Porter and Kelly Lawrence for helping me on my journey to securing a property, they have been extremely helpful and answer all my many many many questions. couldn't have done this without them TBH I know people will say its their job but that little extra attention to detail has help me feel secure.
5/5
GoogleExcellent customer relationship and support
Thanks Daniel Much appreciated for taking your time to write a review and you know we are here when you need us. Kind regards
1/5
GoogleThey will harass you when you decide not to invest. They have called me so many times! I keep asking them to remove me from database but no the spamming continues! regret ever contacting them regarding property investment.
Hi Tanja, Thank you for your feedback. We apologise for any inconvenience caused. Our policy is to respect individual privacy and remove contact information upon direct request from the person concerned. We've reviewed our records and removed your mothers profile as requested. We aim to maintain ethical business practices and do not condone harassment of any kind. If there's anything else we can assist you with, please don't hesitate to contact us directly. We appreciate the opportunity to address your concerns and improve our services. Best regards,
5/5
TrustpilotRecent rented through Flambard…
Recent rented through Flambard Williams. They were great agents and professional throughout the whole experience. Jayson was extremely helpful and always around to answer any questions I had.
5/5
GoogleGreat experience. Very fast and convenient. Everything was clear and Dan answered all our questions on the spot. Would definitely recommend if you are trying to move into Leeds
Hi Fer, Thank you for the 5 star review, we are delighted you had a great experience with us! We hope to continue working with you into the future. Kind regards, Flambard Williams
1/5
TrustpilotScam Company
We bought two student accommodations in 2022 January introduced by this company and one property dropped from £60000 to £45000 within 9 months. Another one cannot even be sold at all now even we cut it from £60000 to £35000 that might need to go through the auction now due to the high issues of the building. This company is a scammer and the director Chris also said he can pay half of the £120,000 which is £60000 to take them back after 9 months of the sales completed. Totally a scam. Now the promised quarterly monthly rents also delayed again and again even the terms have been set as 3 months pay in arrears. Now the January 2024 rents were paid late again. Besides this company and his referred management company, you just cannot sell the two bad projects at all. They did not communicate with you even regarding to the rental income issues. Everything we said here is legal and with evidence! If Trustpilot always help such companies to hide the truth by deleting the feedback, what’s the point for Trustpilot to be shown here!
1/5
Trustpilotscam company with bad projects
It’s a scam company selling rubbish properties. Canterbury Student Village dropped from £60000 to £45000 within six months. without any buyers who are interested into buy it. Nebula Student village in Sheffield even got more serious ground rent issues that no one can even take it even with £35,000. Both properties might have to go through Auction within 12 months now after introduced by this company. Not as good return at all as the Director Chris stated with the other investors in the feedback reply. Even the promised guaranteed rental income was late to be provided now after one year. Always delayed payment without any communications from the agency company this Flarmbard Williams introduced. All of lies. Stay away from this company to protect your assets.
5/5
Trustpilot10/10 Across the board!
I’ve had a stress free experience with Flambard Williams but honestly it’s all been because of Jayson. Initially I tried contacting the agency, looking for flats to rent but was always told someone would call me back - they never did. So I went looking else where and was given Jayson’s number not knowing he was actually a Lettings agent for Flambard, he responded back to me very quickly and reassured me that he’d help me get the flat I had my eye on. He’s super efficient, quick to reply to emails, very good communication and resolved every problem (unlike my last agency). He’s not only a lettings agent but apparently a really good handy man too and came to fix the floors in the flat that had some issues - and in a speedy time might I add. There’s so much more I can say about Jayson and I’m very thankful for him, but overall I feel very confident renting from Flambard Williams and that’s purely due to the fact I trust that Jayson will be there to help with any issues in the future.
5/5
Trustpilotprofessional service
Charleigh is very professional and responds quickly to requests for information or progress updates. She has made me aware of further developments which fit my crtieria and I have found her supportive and knowledgeable.
Dear Angela,Thank you very much for your wonderful review. We are thrilled to have helped you with your purchase.If there is anything else you need from us, please let us know!Kind Regards,Flambard Williams
5/5
GoogleFlambard Williams staff are patient, interested in what I wanted in a property, and excellent at chasing up questions and explaining all the details. Their full disclosure before the buying process inspired confidence and their help makes a large difference.
Thank you very much for the review Anna. We are delighted you had such a great experience with us and hope to work with you again in the future.
5/5
GoogleBen Brewer was amazing! Very informative and transparent. I will be in contact again soon!
Thanks Adam for your kind words. We are here whenever you need us.
5/5
TrustpilotGreat communications and support
100% positive experience over the last few years of renting, great communications and support whenever needed. Jayson is a credit to Flambard Williams and would strongly recommend him personally.
5/5
TrustpilotI cannot fault Flambard Williams …
I cannot fault Flambard Williams efforts to satisfy their customers. Samet has been great in helping secure my first property investment. I will certainly look to use his and Flambard Williams services again.
Hello Samuel,Thank you for your fantastic 5 star review. I have passed on your comments to Samet and we are very pleased we could be of assistance!Kind regards,Flambard Williams
5/5
GoogleFirst Class service from start to finish, I'll be looking to increase my property portfolio in the new future and FW will be my first port of call, thank you for everything.
Hi Geoff, Thank you for your wonderful review! We're delighted to hear that you received outstanding service. It’s great to know that you'll be considering Flambard … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Flambard Williams Limited, London won Trusted Agent.
