Trusted Agent profile · London
★★★★★
247 reviews across 2 platforms
17 Hanover Square, Mayfair, London, W1S 1BH, W1S 1BH
First London Property's office in London, at 17 Hanover Square, is rated 3.7 out of 5 across 247 reviews on two platforms, including 84 Google reviews rated 3.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilota great and warm welcome
a great a warm welcome
Hi Esteban, thank you so much for your kind review. We’re delighted to hear you received such a warm welcome and that you enjoyed the positive energy within the office. Your kind words about the team truly mean a lot, and we hope to welcome you again soon!
5/5
TrustpilotThe quality exceeded expectations.
Staff are nice & professional.
Hi Thanh Thảo, thank you so much for your wonderful review. We’re delighted to hear the quality exceeded your expectations and that you enjoyed the professional service, convenient location, and support from our team. We truly appreciate your kind feedback and hope to welcome you again soon!
1/5
TrustpilotStaff is friendly but the compliance…
Staff is friendly but the compliance office is impossible to communicate with. Not friendly and not helpful.
Hi Raquel, Thanks for letting us know about this. We’re sorry you had this experience and would love to help. Please email me lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist. Many thanks, Lorraine Brule Global Customer Service at Regus
5/5
GoogleThe team at Regus is very helpful and accommodating. I have made use of the private office spaces as well as meeting rooms and the team has always been very cooperative. Location is great too!
Hi Zahra, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
3/5
TrustpilotAC Issues are not getting resolved in…
AC Issues are not getting resolved in workspaces....
Hi Arun, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Regus
3/5
TrustpilotThe rent prices and terms are…
The rent prices and terms are constantly changing and increasing. No proper accountability. No proper accounts management. I keep getting different bills even after payment. Property management is very poor. Lagos. Cleanliness of convenience area poor
5/5
TrustpilotI’ve had a fantastic experience working…
I’ve had a fantastic experience working at Regus Powai. The workspace is well-maintained, professional, and provides a great environment for productivity.
5/5
TrustpilotThey are concerned for all their…
They are concerned for all their clients
Hi Kay, thank you for your kind review! We’re delighted to hear you feel well supported by the team and that you enjoy the great location. We hope to welcome you again soon!
4/5
TrustpilotSo far so good
So far so good. No problem !
Hi, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
5/5
TrustpilotThe best option for serviced offices
Hi Siva, many thanks for your kind review! We’re delighted to hear you consider us the best option for serviced offices. We hope to welcome you back again soon!
5/5
TrustpilotNice office 16 years nice people
Hi Mark, many thanks for your kind review! We’re delighted to hear you’ve enjoyed the office and the great people over the past 16 years. We truly appreciate your continued support and hope to welcome you for many more years to come!
5/5
GoogleAs a training company, we would like to extend our sincere appreciation to Ms. Iman for her warm hospitality and outstanding professionalism. We trust that this recognition will hold special value for her. With our highest regards.
Thank you, Sadik Hassan, for your 5-star review! We're thrilled to hear about your positive experience with Ms. Iman. We appreciate your recognition and look forward to supporting your training company in the future.
5/5
TrustpilotEfficiency professional friendly…
Efficiency professional friendly environment.
Hi Lanny, many thanks for your kind review! We’re delighted to hear you’re enjoying the efficient, professional, and friendly environment. We hope to welcome you back again soon!
5/5
TrustpilotBlackfriars London
Great centre, réception staff and management (Assad) are always here to help. Cleaning team are great too.
5/5
TrustpilotServices are accommodating
The Staff is pleasant. We found that their services are accommodating to any request you may have
5/5
GoogleLuis and Iman handle all of my inquiries efficiently and make sure everything is taken care of throughout every step of the way. Their friendly demeanour and attention to detail truly stands out. It's rare to encounter such outstanding customer service. Absolutely lovely people, blessed to have them as the reception team.
Hi AQ AD, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
5/5
TrustpilotI've had a virtual office at Regus in…
I've had a virtual office at Regus in Lisbon and one in Fort Lauderdale for a number of years and have always found the support teams to be professional, competent, polite, and willing to do whatever they can to assist in person and over the phone.
5/5
TrustpilotA Great Team
Great team in the office that keeps you informed, is helpful, and reliable. Always working to accommodate me as a tenant and make things work more smoothly.
5/5
TrustpilotWe’ve had a good run with Regus which…
We’ve had a good run with Regus which met all our expectations
1/5
Trustpilot❌AVOID THIS AWFUL COMPANY REGUS‼️
Do NOT waste your time or money with this absolutely DREADFUL company!
5/5
TrustpilotThe great front desk staff is really…
The great front desk staff is really what makes the location great!
5/5
TrustpilotA Five-Star Experience at Regus
A company recently booked a room at Regus for a soft skills training session, and I arrived a little early, not knowing what to expect.
1/5
TrustpilotOne month
One month, they charged me twice, and I contacted the helpdesk, which gave me an unsatisfactory answer. They accepted one payment and denied the other. I provided them with a bank confirmation letter as evidence, but they still did not accept that payment. Last week, I emailed them and received no answer. They should have more professionalism.
1/5
TrustpilotReputational Manipulation, Deceptive Leases, and Corporate Retaliation at Regus Bracknell
Reputational Manipulation and Corporate Breach of Trust at Regus Bracknell
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
First London Property's London office has 247 reviews across two platforms: 84 on Google, 163 on Trustpilot (across the whole business).
First London Property London is rated 3.7 out of 5 across all 247 reviews, and 3.8 out of 5 on Google from 84 reviews.
First London Property London, 17 Hanover Square, Mayfair, London, W1S 1BH, W1S 1BH.
