Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRegus is loosing its standard with time…
Regus is loosing its standard with time , the common area which used to be so calm to work when we had joined in 2022 - we were not even allowed to have lunch there , has become more like a fish market where people celebrate birthdays and party now , actually this forced me to take an extra office to work as virtual office area is no more good to work - u guys should have system of surprise inspection even if on sturdays , u would be thrilled to watch its state
Vivek · 19 September 2026
Agent replied · 24 September 2026
Hi Vivek,
I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotAvoid Regus if You’re a Small Business
My experience with Regus has been nothing short of awful. From the very beginning, they gave me an office space that was completely different from what was stated in my contract. I raised the issue expecting it to be resolved professionally, but that was only the start of the problems.
Nat · 18 June 2026
Agent replied · 24 June 2026
Hello,
Thanks for letting us know about this. We’re sorry you had this experience and would love to help but you've posted anonymously.
Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Many thanks,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotHere's a polished version of your…
> I went to the Regus center to connect to the Internet and see if I could extend my time there, but nothing was working. There was no one available to assist or even greet me that day, so I was unable to use the facility.
Alessio · 23 June 2026
Agent replied · 24 June 2026
Hi Alessio,
I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 3/5
TrustpilotHard times show
It’s all about the venues. The staff are generally very good, and there are only a few exceptions to that - but my recent dealings with Amsterdam (two offices), Richmond UK and others have been very good. But the venues are clearly seeing hard times. They had so many customers coming out of Covid who now either are leaving or who have decided to go back to the office, and it shows now they are struggling - coffee machines broken or missing, fewer desks, less furnishings, less clean toilets and carpets, staff expected to do more with less. Plus of course with the office space that is available now that companies cannot get their staff back to the office / want to cut costs, lots of upstart competitors have arrived on the scene, prepared to undercut rates and offer incentives to get a new client base. We as customers now have a very rich set of choices compared to a few years ago. So it’s tough out there.
RICHARD · 19 September 2026
Agent replied · 24 September 2026
Hi Richard,
Thank you for taking the time to share such detailed and balanced feedback.
We’re pleased to hear that your recent experiences with our teams in Amsterdam, Richmond and other locations have been positive. At the same time, we appreciate your comments regarding the condition and facilities at some of our centres, including the availability of equipment, furnishings and general upkeep.
Your observations are valuable to us, and we will make sure this feedback is shared with the relevant teams for review. Providing a professional, comfortable and well-maintained working environment remains very important to us, particularly as the flexible workspace market continues to evolve.
One of our team members has also emailed you directly to further assist and discuss your feedback in more detail.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotA Wonderful Place to Work
We’ve had such a great experience with our new office space! The building is always clean, welcoming, and well maintained. The ladies at the front desk are incredibly helpful, friendly, and always pleasant to work with. Everyone we’ve interacted with has been kind, professional, and makes it a really enjoyable place to come to work each day. We’re very happy to be here and truly appreciate the wonderful atmosphere and service!
Vito · 18 September 2026
Agent replied · 24 September 2026
Hi Vito, thank you so much for your thoughtful review! We're delighted to hear you're enjoying your new office and appreciate the clean, welcoming, and well-maintained environment. It's especially wonderful to know our front desk team consistently provides friendly and helpful support. We're very happy to have you with us!
★★★★★ 2/5
TrustpilotBilled twice for unused service I though was paused
I run a small non-profit and wanted to try this co-working space, i normally work at home but have an infant at home and its been hard to focus. in the beginning of the summer, I emailed my account rep who was my main point of contact and set me up asking to pause my membership for June through August due to a family health emergency and summer programs. ( I was on a month to month plan so I assumed this was doable )
Robert · 23 June 2026
Agent replied · 24 June 2026
Hi Robert,
I’m very sorry to hear of your disappointment.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotRegus Guoco Tower is the best!
The staff and tenants are so polite and friendly! And the view is amazing overlooking the southern waterfront! Floor to ceiling windows that generously let natural light in! Thank you Regus Guoco Tower!
Gds · 21 May 2026
Agent replied · 27 May 2026
Hi, thank you so much for your wonderful review! We’re delighted to hear you’re enjoying the friendly atmosphere, amazing waterfront views, and bright natural light throughout the space. We truly appreciate your kind words and hope to welcome you again soon!
★★★★★ 1/5
TrustpilotInappropriate charges and pursuing collections (fraud)
Regus is making threats to engage in legal action and collections against my company for charges which are bogus. They have been informed that the charges are incorrect, with their local office noting there were issues with the scheduling system and that corporate has not responded to a request to reverse the charges. Collections does not want to investigate or examine the nature of the charges, only to collect. Not so great business practices with Regus.
Robert · 22 January 2026
★★★★★ 5/5
TrustpilotGreat spaces and excellent staff
I have booked meeting rooms in two very different cities and had outstanding experiences both times. Rooms are perfect for our small team in-person meetings - tables/chairs/set-up fit our specs. WiFi has good capacity. Other (screens, white boards) can be available. Staff are very helpful. At our most recent site, staff moved us to a larger (windowed) space when they say the amount of material on our table.
Rose · 19 June 2026
Agent replied · 24 June 2026
Hi Rose, thank you so much for your thoughtful review. We’re delighted to hear you’ve had outstanding experiences across multiple locations and that the meeting rooms, facilities, and Wi-Fi have consistently met your team’s needs. It’s especially wonderful to hear how the team went the extra mile to move you to a larger space to make your meeting more comfortable. We truly appreciate your kind feedback and look forward to welcoming you again soon!
★★★★★ 5/5
TrustpilotThe staff at Winston Park are…
The staff at Winston Park are absolutely amazing. Rania is incredibly professional, and her attention to detail is evident throughout the entire facility. The cleanliness, tidiness, and welcoming atmosphere speak volumes about the care and pride she puts into maintaining the location. She truly goes above and beyond.
Wenny · 23 June 2026
★★★★★ 1/5
TrustpilotNot business MAIL friendly
Be careful if you have much mail that comes to you. They will try to make you pay a monthly fee for every name or will reject the mail. Also, they have a lot of undisclosed fees, and you will need to pay a large fee when you leave. I will stay the term of the contract and leave at the end of the term and never look back. Worst business decision I have ever made coming to the Dultuh Regus office. I should have just signed another regular lease with the building since I've had a regular office there for more than 20 years.
Britt · 23 September 2026
★★★★★ 1/5
TrustpilotThis company took advantage of our…
This company took advantage of our payment form on file a credit card even though we had only used the workplace for less than a month we paid in full even though they took another amount from our card without any approval , we didnt like the subscription it was so expensive for what they offer not even a month my employee didn't like it any benefit for my Company anf then so disrespectful they took money with out any approval we do not recoment this workplace its not a solution for your business its an abuse from them the services its zero point they never help me with my case.
Thais · 23 September 2026
★★★★★ 1/5
TrustpilotTime and money wasted.
I booked a day meeting room at West Malling - arrived, paid £5 parking, waited about 10 minutes for someone to arrive at reception, only to be told that there was no internet (and zero mobile coverage). Nobody had thought to use a telephone to inform me as soon as they arrived. I was redirected to Maidstone, where I waited another 10 minutes on reception and another 20 minutes to get a wifi password that actually worked. A waste of time and money, and a flat refusal to engage in a conversation about a refund - if only for the parking. We have used Regus in London and Manchester - I will be advising our team to look for an alternative provider moving forwards.
Jo · 19 September 2026
★★★★★ 5/5
TrustpilotA great experience from the start
Ever since I have had office space at Regus in Chippenham I have found the whole experience FAB. Veronica the centre Manager is brilliant.
David · 18 March 2026
Agent replied · 21 March 2026
Hi David, thank you so much for your kind words. It’s great to hear that your experience in Chippenham has been such a positive one, and that Veronica has made such a strong impression. We’re glad you’re enjoying your time with us and look forward to welcoming you back.
★★★★★ 1/5
GoogleExtremely poor service and zero proactivity
We’ve been renting an office with Regus and honestly, the service has been consistently disappointing. Most of our emails are ignored unless we chase repeatedly, and even then updates are slow. For a paying client, the tone in some of the interactions, both in person and over email, has been surprisingly unprofessional.
Operational issues are constant. One lift is frequently out of order, and the male toilets have had recurring problems, including a full waste-water flood across the floor. We had to demand professional cleaning because this issue has happened before (though not on that scale) and was never properly cleaned.
To make things even worse, they once decided to close all toilets on all floors in our section of the building as a “precaution”. Absolutely wild solution to an ongoing problem.
We’ve also had a lighting issue in one of our offices dragging on for nearly two month. Instead of resolving it, they dropped off a few lamps as if that’s a serious solution. They did offer an alternative office, but it wasn’t workable for our operations. And still no actual resolution.
Even basic essentials like toilet paper take nearly 24 hours to be refilled. How that’s acceptable in a commercial workspace is beyond me.
Overall, the lack of proactivity, slow responses, and poor customer service make this a genuinely frustrating place to operate from. Would not recommend.
Michaela · 12 December 2025
Agent replied · 11 January 2026
Hi Michaela, thank you for sharing such detailed feedback. We’re really sorry to hear about the repeated issues you’ve experienced, especially across facilities, communication, and service. Please email michelle.spire@regus.com so we can review everything together and ensure this receives proper attention.
★★★★★ 1/5
GoogleABSOLUTELY AVOID THIS PLACE.
If there was only zero stars… A couple of weeks ago, water from the men’s toilet on our floor was literally flowing down the stairs and also through elevator shaft. The smell was disgusting, and there was visible sewage which we have to step into to be able to exit. And no - this wasn’t the first time something like this has happened.
We had no choice but to walk through that filthy water just to get out of the office. When I went to reception to ask for the bare minimum - reimbursement for cleaning my shoes - the regional manager, Farah, couldn’t have been more dismissive. Instead of helping, she snapped that they “aren’t liable for damages,” talked down to me like I was her child, and then turned away mid-conversation as if I wasn’t worth her time and said ‘you clearly don’t understand’ then turned her head towards display. This one clearly loves drama, seeing what other residents have to say. Maybe some management or how to deal with people classes... I just wanted to find some base ground as the damage was made from their fault, but they clearly don’t care. I had to spend £30 from my money to clean my shoes.
If this is how management treats people, it tells you everything you need to know.
Avoid this place at all costs!
Mateusz · 12 December 2025
Agent replied · 11 January 2026
Hi Mateusz, thank you for taking the time to share your experience. We’re truly sorry for the serious issues you’ve described and completely understand how upsetting this must have been. Please email lorraine.brule@regus.com so our team can urgently review this and ensure the matter is handled appropriately.
★★★★★ 1/5
TrustpilotBeware
Beware. They will give you a painful headache. I intially went in on a promotion on 2025 June 17th for a shared workspace. After a couple of months without any notice they increased my rent from $250 to $800. I decliend and they never gave me my security deposit back. They charge you for things you never use. and you have to fight to get the reimubrsement back. Never use it!
Aaron · 24 September 2026
★★★★★ 1/5
TrustpilotI had signed up to inquire about…
I had signed up to inquire about enterprise office space for our company and they proceeded to call me six times in the course of 4 hours. When I then asked to be removed off the call list due to it just being too much, there was no customer service and I was hung up on. Ridiculous.
JM · 22 May 2026
Agent replied · 27 May 2026
Hi,
I’m very sorry to hear about your experience.
I would like to help you resolve this matter, but you have posted anonymously. In order to have your contact details removed from our distribution list, please email the relevant details to me at lorraine.brule@regus.com.
Best wishes,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotKeyur is very helpful and very…
Keyur is very helpful and very supportive .
Jamal · 25 May 2026
Agent replied · 27 May 2026
Hi Jamal, thank you so much for your kind review. We’re delighted to hear Keyur has been so helpful and supportive during your experience with us. We hope to welcome you again soon!
★★★★★ 1/5
TrustpilotBe very careful and know the risk you are taking with Regus Harborside Financial Jersey City Location
This will come across as a review from a very disgruntled customer and that is the intent. I have been in business for more than 18 years and I have never received such poor customer service from the management team at the Harbourside Financial Jersey City location. Slow ticketing for services orders such as installing a TV or fixing internet. Be very careful with lease renewals as we unintentionally renewed one of our offices and were initially not allowed to cancel until we threatened litigation. Sales practices seem as if they are trying to trick you into a lease. I would not recommend the Regus Harborside Financial location to anyone unless they change management.
Stephanie · 26 May 2026
★★★★★ 1/5
TrustpilotBad Experience with Regus
I reserved and rented (paid) for a conference room from Regus for a podcast interview. When we arrived we were met by building security, who had no idea why we were there and wasn't expecting anyone. When a Regus rep finally arrived (late) they also had no idea why we were there. We had to show them reservations. They finally gave us a small inside conference room that was drab and dull, nothing like what they showed me when I reserved it. The air conditioning wasn't working and the Regus rep didn't know how to work it. We had lights for the videographer set up. It was hot in there. We are totally dissatisfied with Regus. They are a terrible host and I'm not planning to use them again.
Brian · 26 May 2026
★★★★★ 5/5
TrustpilotSite is in very good location and…
Site is in very good location and facilities kept in very good shape.
Carlos · 23 September 2026
★★★★★ 5/5
TrustpilotThe website made it easy to book and helpful staff
The website made it easy to book online. The representative managing the meeting room was very helpful and friendly. The meeting room was clean and had everything we needed.
Jim · 20 September 2026
Agent replied · 24 September 2026
Hi Jim, thank you so much for your thoughtful review! We're delighted to hear the online booking process was easy, our team was friendly and helpful, and the meeting room was clean and had everything you needed. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotAlways a pleasure to use the REGUS…
Always a pleasure to use the REGUS space in Nashua, NH. The facility is very well kept and there's always enough space. Mary from the front desk is always so helpful and she remembers who everyone is. She is so welcoming! 10/10
Jennifer · 19 June 2026
Agent replied · 24 June 2026
Hi Jennifer, thank you so much for your wonderful review. We’re delighted to hear you always enjoy using the Nashua location and that the facility continues to meet your needs. Your kind words about Mary truly mean a lot we’re thrilled to hear she makes such a positive impression with her welcoming attitude and exceptional support. We hope to welcome you again soon!
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