First London Property reviews

Thank you, Hasnat, for your wonderful review! We're thrilled to hear that Luis and Imaan have made such a positive impact on your experience with us. Our team is dedicated to providing exceptional service, and it's great to know that their … More

Hi Nathan, I'm sorry you feel this way. I assure you that we are committed to the highest standards of integrity, openness, and professionalism, and would never knowingly provide inaccurate information. We truly value your business, and a member of my team has contacted you to assist. Kind regards, Lorraine Brule Global Customer Service at Regus

Hi Mathieu, I'm sorry if you felt the need to escalate this. We have checked your comments with your centre team, and they have confirmed the following. The badge access control system has been introduced to enhance security and provide our customers with flexible access outside staffed hours. An access tag was issued to you and guidance on its use was provided, enabling access to the premises whenever needed. Our sincere apologies for the inconvenience you’ve experience prior to this implementation. We confirm that the heating and air conditioning systems are fully operational. The temperature settings for the office are controlled through the main system and had any concerns regarding the heating mode been brought to our attention, our centre team would be happy to assist in adjusting the settings accordingly. Cleanliness and hygiene are a priority for us, and our washrooms are cleaned regularly with toilet paper, soap, and hand towels replenished as needed. We know that the internet connection is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency. An active rectification work is in progress, and your centre team will contact you directly with updates and assistance in this matter. Thank you, Lorraine Brule Global Customer Service at Regus

Hi Paul, I’m very sorry to hear of your dissatisfaction and would like to help. In order to have your contact details removed from our distribution list, please email the relevant details to me at lorraine.brule@regus.com. Best wishes, Lorraine Brule Global Customer Service at Regus

Hi Jo, thank you so much for your thoughtful review. We’re truly delighted to hear the Newbury team has consistently provided professional, prompt, and friendly service over the past twenty years. Your continued support means a lot to us, and we look forward to continuing to support you for many more years to come!

Hi Sarah, thank you so much for your thoughtful review. We’re delighted to hear everything from your first call through to moving into the office has been such a positive experience, and that the team has been helpful and responsive throughout. We truly appreciate your kind feedback and look forward to continuing to support you!

Hi Timi, thank you so much for your incredibly thoughtful review. We’re truly delighted to hear the Lounge membership has already had such a positive impact on your productivity and that the professionalism, cleanliness, and support from the teams across our centres have stood out to you. Your recommendation and kind words mean a lot to us, and we look forward to continuing to support your business travels and remote work needs around the world!

Hi Kon, I’m very sorry to hear of your disappointing experience. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.    My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.  Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.  Thanks again for your comments, which help us improve. We appreciate your business.  Best, Lorraine Brule  Global Customer Service at Regus

Hi Peiwei, thank you so much for your wonderful review! We're delighted to hear you appreciate the professionalism and commitment of our team. Your kind recognition means a lot to us, and we truly appreciate your feedback!

Hi Dave, thank you so much for your thoughtful review. We’re delighted to hear both locations provide such a comfortable space for your needs, and your kind words about Pam and Luke truly mean a lot. We hope to continue welcoming you for many more visits!

Hi Ayanda, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. A member of our team will get back to you for more details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Regus

Hi Francis, I’m very sorry to hear of your disappointing experience. As the worlds-leading flexible workspace provider, we do not “scam” our customers. Transparency is fundamental to us and we always ensure that any concerns regarding services and fees have been clarified before an agreement is signed. We take your comments seriously and want to investigate thoroughly to ensure they are addressed as a priority, but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist. Best, Lorraine Brule Global Customer Service at Regus

Hi Lois, thank you so much for your kind review! We're delighted to hear the onboarding process was easy and that our reception team is always accessible and ready to help with your questions. We truly appreciate your feedback!

Thank you so much for your kind words, Christine! We're thrilled to hear that Luis and Iman have made such a positive impact during your visits. We appreciate your feedback and look forward to continuing to serve you at Regus.

Hi Andy, thank you so much for your wonderful review! We're delighted to hear you appreciate our friendly and helpful team, positive working environment, and the community sharing the space. We truly appreciate your feedback!

Hi, We have received great feedback about the quality of our service, and I apologise if you’ve experienced any inconvenience. We know that the internet connection is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency. Upon receiving your comments, I immediately reviewed them with your centre team. They confirmed that the internet connection is now fixed. Our sincere apology for the inconvenience caused. If you’d value a deeper investigation into the matter, or have any further concerns, please email me at lorraine.brule@regus.com with your company name and details. Best, Lorraine Brule Global Customer Service at Regus

Hi Sandip, thank you for your feedback. We’re very sorry to hear about the ongoing air conditioning issue and the tea and coffee machine not working as expected. Please raise a ticket through the Help section of your online account so our team can review these concerns further and assist you directly.

Hi Aleksandar, thank you so much for your thoughtful review. We’re delighted to hear you appreciate the well-organised, friendly, and professional environment. It’s wonderful to know the team’s responsiveness and ability to quickly resolve any additional requests have contributed to such a positive experience. We hope to welcome you again soon!

Hi Kirit, thank you so much for your wonderful review. We’re delighted to hear that Danielle and Hawer consistently provide such excellent customer service and go above and beyond to support clients. Your kind words about their dedication, professionalism, and willingness to accommodate client needs truly mean a lot. We hope to continue providing you with a great experience at Harrow Regus!