Trusted Agent profile

First London Property reviews

3.7

★★★★★ Good

247 reviews across 2 platforms

17 Hanover Square, Mayfair, London, W1S 1BH, London W1S 1BH

First London Property's London office at 17 Hanover Square is rated 3.7 out of 5 across 247 reviews on two platforms, including 84 Google reviews rated 3.8. The 163 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

3.8 / 5

84

Reviews on Google

This office

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

The rent is just right

The rent is just right. The office staff are friendly and very helpful. The building is well-maintained and very clean.

Michael · 17 June 2026

Agent replied · 24 June 2026

Hi Michael, thank you so much for your kind review. We’re delighted to hear the rent, facilities, cleanliness, and support from the team provide such great value for you. We hope to welcome you again soon!

1/5

Trustpilot

Had 2000$ worth of property stolen and…

Had 2000$ worth of property stolen and it took 2 months for the agency to reach out and say the camera doesnt work

S · 25 May 2026

Agent replied · 27 May 2026

Hi Sarah, I’m very sorry to hear of your disappointing experience. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.    My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.  Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.  Thanks again for your comments, which help us improve. We appreciate your business.  Best, Lorraine Brule  Global Customer Service at Regus

5/5

Trustpilot

Full satisfaction ,enriching, both professionally and personally.

As always when I respond to your satisfaction concerns, I can only reiterate my complete and total satisfaction. This includes the setting, the comfortable working environment in the co-working space, the impeccable quality of the welcome, and the availability and helpfulness of the center manager and her part-time colleagues. The diversity of profiles of those who come to work here is both friendly, interesting, and enriching, both professionally and personally.

BRISAER · 22 January 2026

3/5

Trustpilot

Regus office sharing is one of those…

Regus office sharing is one of those “great on paper” setups that delivers in some areas but falls short in others. The biggest positive is flexibility. Being able to access professional office space without a long-term commitment is genuinely useful, especially for remote workers, small teams, or anyone needing a polished place to meet clients. The offices themselves are generally clean, modern, and presentable, which helps create a professional impression.

Marcin · 21 January 2026

1/5

Trustpilot

*** DON'T BE SCAMMED ****

Ash · 18 September 2026

Agent replied · 24 September 2026

Hi Ash, I am sorry to hear of your disappointment. As the worlds-leading flexible workspace provider, we’re confident in what we do and do not “scam” our customers. From your comments, the charges in question relate to redecoration work that had to be carried out in the office. As the condition went beyond normal wear and tear, we were required to apply an additional fee to restore the space to its original state. I would like to investigate thoroughly to ensure your concern is treated fairly but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist. Best, Lorraine Brule Global Customer Service at Regus

5/5

Trustpilot

Always neat and clean.

Barend · 20 September 2026

Agent replied · 24 September 2026

Hi Barend, thank you so much for your kind review! We're delighted to hear you consistently find our workspace neat and clean. We truly appreciate your feedback!

5/5

Trustpilot

i really enjoy regus

i really enjoy regus. with regus, i can work from anywhere, with coffee and tea always available

Reza · 21 June 2026

Agent replied · 24 June 2026

Hi Reza, thank you so much for your kind review. We’re delighted to hear you enjoy the flexibility of being able to work from different locations and that the available coffee and tea help make your experience even more enjoyable. We hope to welcome you again soon!

5/5

Trustpilot

Extremely good and professional…

Extremely good and professional customer service, clean offices and continuous communication. Mostly various sizes of office space

Nonto · 19 June 2026

Agent replied · 24 June 2026

Hi Nonto, thank you so much for your kind review. We’re delighted to hear you’ve experienced professional customer service, clean offices, and clear, ongoing communication from the team. It’s also great to know the variety of office options has helped meet your needs. We hope to welcome you again soon!

2/5

Google

When we first entered we had to wait at reception for a while just standing there until the receptionist actually acknowledged us, the place looks dirty and unsanitary, an appointment with the casting agency was booked for 11:30, we then waited 30 minutes until someone called for us, then we thought we was going to be seen, but we was actually just taken to a kitchen, got told to sit down and wait, and the wait time will be approximately 2 hours until we get seen, you would think that you would be seen at the time of your appointment, not nearly 3 hours after :(

Lucy · 25 August 2024

Agent replied · 22 October 2024

Hi Lucy Lomas, thank you for taking the time to leave a review. We're sorry to hear you feel this way and have shared your feedback internally. Thanks.

5/5

Trustpilot

Cyndi is awesome

Cyndi is awesome. She makes the office feel professional and welcoming.

Marc · 19 March 2026

1/5

Trustpilot

I have rented a physical separate…

I have rented a physical separate office in Vancouver, British Columbia, Canada for my fintech company.

Max · 25 May 2026

Agent replied · 27 May 2026

Hello Max, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority. Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Regus

1/5

Trustpilot

Don't USE REGUS IN BULGARIA!

I have been using a small office in Sofia, Bulgaria from 2023.

Dimitar · 19 June 2026

Agent replied · 24 June 2026

Hi Dimitar, I’m sorry to hear about the disappointing experience you’ve had at your centre. At Regus, we take great pride in maintaining our facilities to the highest standards, and I sincerely apologise for any disruption this may have caused to your work. We are working closely with the building management to minimise the impact of the works but I do understand this is frustrating. A dedicated member of my team is in direct contact with you to ensure a complete resolution is provided. Thank you, Lorraine Brule Global Customer Service at Regus

5/5

Trustpilot

The receptionist is a super star always…

The receptionist is a super star always very helpful

King · 22 June 2026

Agent replied · 24 June 2026

Hi King Aziz, thank you so much for your kind review. We’re delighted to hear the reception team is always so helpful and provides such great support. We truly appreciate your feedback and hope to welcome you again soon!

5/5

Trustpilot

The offices are clean

The offices are clean. The staff friendly and helpful.

Customer · 18 June 2026

Agent replied · 24 June 2026

Hi, thank you for your kind review. We’re delighted to hear you found the offices clean and the team friendly and helpful. We hope to welcome you again soon!

5/5

Trustpilot

Very happy here

Very happy here , been there for 4 years,

Tyra · 17 June 2026

Agent replied · 24 June 2026

Hi Tyra, thank you so much for your kind review. We’re delighted to hear you’ve been happy with us for the past four years. Your continued support means a lot, and we look forward to welcoming you for many more years to come!

5/5

Trustpilot

A perfect Environment to work

BenBau have been with Regus over 7 months now

Desmond · 17 June 2026

Agent replied · 24 June 2026

Hi Desmond, thank you so much for your thoughtful review. We’re delighted to hear that over the past seven months you’ve enjoyed the professional environment, modern facilities, reliable Wi-Fi, and the support from our wonderful team. It’s especially rewarding to know you’ve found Regus to be the perfect environment to work in. We truly appreciate your kind feedback and look forward to continuing to support you!

2/5

Trustpilot

all places are very clean but they…

all places are very clean but they insist on place co working desks as same place as coffe break area, so noisy. Except one regus place dont do that in my region. Most of regus employees are very polite but they are afraid of help people to maintain normal level of noise

De · 20 March 2026

5/5

Trustpilot

Amazing management team and a very…

Amazing management team and a very friendly environment

Ashraf · 17 June 2026

Agent replied · 24 June 2026

Hi Ashraf, thank you so much for your kind review. We’re delighted to hear you’re enjoying the friendly environment and the support from the management team. We truly appreciate your feedback and hope to welcome you again soon!

5/5

Trustpilot

Staff are friendly and helpful

Staff are friendly and helpful. Positive environment.

Werner · 20 June 2026

Agent replied · 24 June 2026

Hi Werner, thank you so much for your kind review. We’re delighted to hear you find the team friendly and helpful and that you enjoy the positive environment. We hope to welcome you again soon!

5/5

Trustpilot

I love using Regus for all of my office needs.

The location is accessible. The accommodations are

Jon · 20 June 2026

Agent replied · 24 June 2026

Hi Jon, thank you so much for your wonderful review. We’re delighted to hear you enjoy the accessible location, excellent facilities, professional support from the team, and the value we provide. Your continued trust in Regus for your office needs means a lot to us, and we look forward to welcoming you again soon!

5/5

Trustpilot

Regus office area

This place looks like a really office area. Calm and clean

Duke · 21 May 2026

Agent replied · 27 May 2026

Hi Duke, thank you for your kind review! We’re delighted to hear you’re enjoying the calm, clean, and professional office environment. We hope to welcome you again soon!

5/5

Trustpilot

Convenient to book a meeting room

Easy to book a meeting room from the Regus tool.

A · 25 May 2026

Agent replied · 27 May 2026

Hi A. Lahtinen, thank you for your kind review! We’re delighted to hear you found the Regus booking tool easy and convenient to use for meeting rooms. We hope to welcome you again soon!

5/5

Trustpilot

Nice place to work good environment

Gandla · 21 June 2026

Agent replied · 24 June 2026

Hi Gandla Saikiran, thank you for your kind review! We’re delighted to hear you’re enjoying the workspace and the positive environment. We hope to welcome you again soon!

5/5

Trustpilot

Always such a pleasure to sit and work…

Always such a pleasure to sit and work at REGUS - the staff are amazing - always friendly

Michelle · 18 March 2026

Agent replied · 21 March 2026

Hi Michelle, thank you for your lovely feedback. It’s great to hear that you enjoy working at the centre and that the team has made it such a positive experience. We look forward to welcoming you back again soon.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read First London Property's Google reviews

Questions about First London Property

How many reviews does First London Property have?

First London Property's London office has 247 reviews across two platforms: 84 on Google, 163 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is First London Property's rating?

First London Property is rated 3.7 out of 5 across all 247 reviews, and 3.8 out of 5 on Google from 84 reviews, checked 9 October 2026.

Where is First London Property's London office?

First London Property, 17 Hanover Square, Mayfair, London, W1S 1BH, London W1S 1BH.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.