Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAli displayed a level of professionalism rarely met across real estate agents! The entire process was extremely smooth, from the moment I called the office until the very end. Although I didn’t end up renting through Felicity, it was an absolute pleasure working with him. He is a kind and considerate gentleman, Felicity is lucky to have such good agents. Well done!
Rotaru · 13 November 2022
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
★★★★★ 4/5
GoogleFJL and particularly Courtney were very helpful in our search for a new property. Their proactive, responsive and flexible approach was highly appreciated.
Sarah · 17 August 2021
Agent replied
Thank you for your kind words about Courtney and the residential sales team.
★★★★★ 5/5
GoogleAli has been a great agent in helping me find a property to rent, thank you!!
Jemma · 15 August 2022
Agent replied
Thank you for your kind words about Ali and the Felicity J Lord lettings team
★★★★★ 5/5
GoogleWe found james to be very professionally, high competent,informative an engaging. James provided information and communication throughout the progress in finding a buyer for our house .Everything he promised was provided in a timely manner
.we are extremely happy with the service james provided ,he went above and beyond with his service delivery and would b very happy to recommend to my friends an family .
Wissam · 17 May 2022
Agent replied
Thank you for your kind words about James and the residential sales team
★★★★★ 5/5
GoogleRob was professional and amazingly courteous, sharing what he knew of the property and the area. Great service.
Kelvin · 17 May 2022
Agent replied
Thank you for your kind words about Rob and the team.
★★★★★ 5/5
GoogleNeil is one of the friendliest and most approachable estate agents I've met - he's knowledgeable about the area and has been very helpful in my property search so far!
Aisling · 29 July 2019
Agent replied
Thank you so much for your review Aisling, its been a pleasure to show you round our properties and we hope we will be the office to help you find your new home soon. Regards Neil
★★★★★ 5/5
GoogleHamead wasn’t even our letting agent. He was selling the flat we rented. When our own agent let us down was unable to let us in Hamead was there. When my partner had left our door open Hamead was the first to attend and call us back and let us know that everything was fine. A pleasant and accommodating agent. Highly recommended.
Mellissa · 29 July 2019
★★★★★ 5/5
GoogleEli was very helpful and kind, He took us to all the viewings and gave us very good advice.
Belen · 13 March 2022
Agent replied
Thank you for your review for Eli and the residential sales team
★★★★★ 5/5
GoogleWe had a brilliant experience with Roz and the whole team at FJL upper street. They were extremely helpful, hard working and excellent at the forgotten art of communication. They will pick up the phone and have an effective conversation rather than sending a raft of emails wasting everyone's time between responses.
One slight downside (which is not directly FJL) was the conveyancer that was recommended by FJL - JLO solicitors, were exactly the opposite to FJL's very enthusiastic, responsive approach.
Overall, I would certainly recommend the use of FJL upper street if selling in the area. 5-star service.
David · 31 December 2017
Agent replied
Dear David & Lindsey Thank you for you kind comments and recommendation. I trust you are settling in well in your new home. I note your comments on the solicitors and your feedback will be useful in improving that side of the service. Best Wishes Guy
★★★★★ 5/5
GoogleRoz Mathews at Felicity J Lord
Went far beyond her role as a sales negotiator for us.
We had an absolute nightmare sale which fell through..... she hung onto our buyer negotiated with all of us and through sheer tenacity brought us through to exchange
Her wisdom humour and sales ability
Have been exceptional. We have bought and sold several times but this was very problematic. You could not be in better hands in fact you will be lucky to find yourself with her as your negotiator
A wonderful person and professional throughout
Uuuz6 · 31 December 2017
Agent replied
Milly, Thank you so much for your extremely generous review, it was an absolute pleasure to help you with your sale. Kind Regards Roz
★★★★★ 5/5
GoogleI have just finished the process of renting my new flat through Felicity J. Lord. I have been dealing with Anna G. and her service was simply outstanding, from the beginning until I signed the contract. Every time I had a question she was quick to respond and always more than happy to help me. She guided me throughout the whole journey, making it easier.
She knows what is customer service!PositiveResponsiveness
Niko · 20 June 2021
Agent replied · 19 June 2024
Thank you very much for your kind words about Anna and the residential lettings team. It means the world to them!
★★★★★ 5/5
GoogleHave helped us a lot with our search for a property to buy, being transparent and informative. Robert in particular has been a delight to deal with, very kind and tailoring viewings and properties to our needs and specifications, and proactively trying to help us with all the process and hassle of buying. Highly recommended to take some of the home buying stress away.
Angelos · 16 July 2022
Agent replied
Thank you for your kind words about Robert and the FJLord team
★★★★★ 5/5
GoogleHad a great experience overall - Rob was helpful, attentive and proactively communicated with us throughout.
Sarah · 16 July 2022
Agent replied
Thank you for your kind words about Rob and the Felicity J Lord team
★★★★★ 5/5
GoogleRebecca was very charming, and helpful . She bothered to show me other flats in other areas which I had not considered. and was genuinely interested in my thoughts.
Wendy · 29 July 2019
Agent replied
Hi Wendy, Thank you so much for your kind review. Take care! Rebecca
★★★★★ 5/5
GoogleA 100% positive experience. Hamead was really devoted to the purpose. Pursued me to come and view other properties than the one I called about with energy and enthusiasm.
Jenny · 29 July 2019
Agent replied
Thank you again for taking the time to write the review. We hope to be of service to you again in the future. Hamead Chioua. Felicity J Lord Islington
★★★★★ 5/5
GoogleEli was very professional and helpful throughout the viewing. Hopefully he will find us the perfect property soon.
Thomas · 13 March 2022
Agent replied
Thank you for your kind words about Eli and the residential sales team
★★★★★ 5/5
GoogleThanks Paul and Laura, you have been so helpful to me and my son, as a first time buyer you have made this daunting experience much more enjoyable.
Martian · 6 November 2019
Agent replied
Hi Martian Gentian, we are very happy to have provided you with such a positive experience! Thank you for your trust and confidence and for taking a moment to recommend us Martina.
★★★★★ 5/5
GoogleI would like to thank Hamead Chioua for you help and professional manner. You're great personality is an added bonus and made dealing with you an absolute pleasure.
Manuel · 29 July 2019
Agent replied
Thank you again for taking the time to write the review. We hope to be of service to you again in the future. Hamead Chioua. Felicity J Lord Islington
★★★★★ 5/5
GoogleEverything went super smooth and quick ! Our agent Anna Gazzaniga was always available and on point : it helped a lot !
Giovanni · 18 February 2021
Agent replied
Dear Giovanni,
Thank you for your review, it means the world to Anna and the residential lettings team.
★★★★★ 5/5
GoogleEli is very professional, informative and always quick to get back, he has been great. Thanks Eli.
Nashin · 13 March 2022
Agent replied
Thank you for your kind words about Eli and the residential sales team
★★★★★ 5/5
GoogleVery helpful, good information, Alberto is very helpful agent, nice to do business with.
Qi · 16 July 2022
Agent replied
Thank you for the feedback about Alberto!
★★★★★ 5/5
GoogleLouie made the house visit a fun and pleasant experience giving very good advice.
Robin · 16 July 2022
Agent replied
Thank you for your kind words about Louie and the FJLord team
★★★★★ 5/5
GoogleThanks to Luciano for his help!
Jean · 4 May 2023
Agent replied · 30 December 2023
Good afternoon,
Thank you so much for taking the time to leave such a review. Always here to help should you need anything else in the future.
Kind regards,
Canary Wharf, Felicity J Lord Property Management
★★★★★ 5/5
GoogleRoz has been superb and selective in the properties she has shown me.
Everything has been really interesting and relevant and Roz is a lovely friendly person.
Martha · 29 July 2019
Agent replied
Hi Martha, Thanks so much for your review! We will find you your new home soon I am sure of it.
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