Felicity J Lord London reviews

★★★★★ 5/5

Google

James has been really great in setting up viewings etc for the flat i am in the process of purchasing - really quick & clear communication throughout

Georgia · 8 May 2021

★★★★★ 5/5

Google

Alberto was really friendly and helpful showing us properties and accommodating to our availability!

Mariam · 11 February 2023

★★★★★ 5/5

Google

We had a fantastic experience with Luigi as our letting agent. He was professional, efficient, and made the entire process of moving house stress-free. Luigi quickly secured our keys, allowing us to move in without any delays. His excellent communication and dedication made a huge difference, and we truly appreciated his hard work. Highly recommend him to anyone looking for a smooth letting process!

Katherine · 25 November 2024

★★★★★ 5/5

Google

Great agency! Eli has been very helpful and responsive for the viewing and also showed great patience with my search. Thanks again

Clara · 13 March 2022

★★★★★ 5/5

Google

I have to say that I have been very impressed by Emrecan. Having moved house almost every year for the last decade of my life, I can say that I've dealt with a fair few estate agents (most of them being rogues and charlatans). Emrecan by a long way has been the best agent I have ever worked with. He is pro-active, honest, genuinely cares and goes above and beyond his duty. If more agents were like him, I think dealing with property would be a lot less stressful. He is an asset to Felicity J Lord!

Anais · 31 October 2019

★★★★★ 5/5

Google

Emrecan has been incredibly helpful during our search for a property in North London. I would highly recommend the services provided from Emrecan and Felicity J Lord. Thank you very much!

Remi · 13 March 2020

★★★★★ 5/5

Google

We have had the best experience with Rob Jermain being our estate agent. He has taken the time to show us great properties and has been really informative about the whole process (and we have had lots of questions as we are first time home buyers). He is also a pleasure to talk to and extremely friendly! Thanks for all of your help, Rob!

Chiara · 13 November 2022

★★★★★ 5/5

Google

We had a very long process getting our flat due to some unforeseen delays that could not be helped, but James Spencer-Price helped us get over the line and ensured our chain stayed in tact! He was also extremely helpful with replies and making himself available to get access/view the flat multiple times at very short notice. Would highly recommend using Felicity and James.

Nathaniel · 13 November 2022

★★★★★ 5/5

Google

I had the pleasure of speaking to Paul Zaad when I first made contact with the islington branch. He listened to my requirements to buy and gave helpful advice as our conversation progressed. It's very easy to come across agents who are just about the selling and not really about considering the buyers immediate and future needs. This was not the case with Paul at FJL. I gave the times and days my husband and I were available and he ensured that a number of viewings were booked simultaneously for us so as not to waste our time. During the visits all our queries were answered and those that couldn't be were done so later on over the telephone after Paul spoke to the vendors. I highly recommend FJL Islington for its professional family friendly service.

Ruksana · 9 September 2019

★★★★★ 5/5

Google

Great service. I registered straight away and also viewed two high standard properties at the same day. Emrecan was very helpful and knowledgeable to advise me as a first time buyer.

ELENI · 5 February 2020

★★★★★ 5/5

Google

FJ Lord Islington are simply the best letting agent around, efficient helpful and found the perfect tenants at a great price for our properties, Sally and the team gave a superb service.

Harry · 26 August 2019

★★★★★ 5/5

Google

Felicity J Lord provided me with incredible service. The agent working with me (Jennifer) was extremely prompt with replies via email and phone calls, she was diligent with the leasing process and assisted with any questions and queries. Jennifer provided all the necessary information about the flat during the viewing, she was able to answer any questions and get responses from the landlord quickly and efficiently. I would highly recommend using Felicity J Lord as a service for property hunting, whether it's renting or owning a flat in London.

Shelene · 24 August 2019

★★★★★ 5/5

Google

Roz is a responsive agent with a careful eye for picky buyers' evolving requirements as they learn more about the local market, likes and dislikes. Very happy with the bespoke service to date.

Aaron · 13 February 2019

★★★★★ 5/5

Google

Jen has been an absolute star helping us find our new flat. She has made the process so easy and has been quick and responsive throughout!

Marie-Claire · 31 May 2021

★★★★★ 5/5

Google

Alberto is an excellent and very polite and kind real estate agent. I can recommend him highly

Therese · 14 September 2022

★★★★★ 1/5

Google

If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read on. I have NEVER been subjected to the level of incompetence and unprofessionalism from a letting agent as I have the past 2 ½ years and counting with FJL. My pregnant partner and I were accepted to rent a property through FJL Stoke Newington in September 2021. We were given the incorrect salary threshold in the midst of reference checks which caused a highly stressful situation as we had already given notice on our previous property. By the time the mistake had been rectified by us with no apology forthcoming from the letting agent, I had already instructed my accountant to file an early tax return as an extra expense. In our two years living in the property, we had general issues needing assistance. One ongoing issue was a request to check the extractor fan system was operating correctly in our new baby’s bedroom. Only after countless calls, emails and visits to the branch, we were instructed that the property manager looking after us no longer worked at the SN branch and our property was now in the care of Bow. We were put in touch with someone who could assist us but didn't hear anything after an initial email. I managed to speak to a property manager on the phone who attempted to gaslight me by saying I was ‘expecting things to be done on my time’ until I made a firm point at how unacceptable their behaviour and our treatment so far had been. I did receive an apology email after our call and assurance that the matter was now in their hands directly and would be dealt with accordingly. I subsequently never heard from that property manager regarding the fan again. We were informed by the landlord towards the end of our tenancy that the rent would be going up by an EXTRA £1250pm. We were not able to afford this amount and started looking for a new property in a volatile market. We managed to secure a new place when the landlord informed us that he was given an incorrect valuation by FJL and would raise it to an amount that would have been acceptable to us to stay. By this point, we had packed up and paid a significant amount of money to move to a new property. During our final month of the lease, FJL didn’t contact us ONCE. We had to liaise directly with their partners for inspection and key-drop services, there was no courtesy email regarding our exit from the property or deposit details. I also had to email them and cc in the landlord about some work instructed to carry out but incomplete. Yet they still charged the landlord in full!! We waited almost a month to receive the check-out report and details of our deposit return from the Islington PM team, despite chasing. We had to go to the landlord direct to check if he had received any contact. He contacted the PM team and only then did we receive the report, which suggested everything was in order and we should receive our full deposit back. However, due to the huge delay by FJL in receiving the report, the landlord visited the property direct and felt that the report didn’t reflect some of the wear and tear that had occurred during our stay. Out of goodwill, we agreed that he could get a quote for work and we could negotiate from there. He also asked the PM to release 75% of our funds, only after weeks of zero response to his request. The landlord received a quote which reflected much more than our lease time. We have asked the PM in charge of the negotiation to clarify our rights and negotiate with the landlord, however haven’t received a single response since December 16th 2023 from them. I spoke to one of their colleagues, who promised me they would look into it and is now not responding to emails and calls. I have also twice emailed the manager of the PM team (once with the Area Lettings Director cc’d) with zero response. This has been a horrible cloud hanging over us when we should have been settling into our new home and Christmas, especially in the midst of a cost of living crisis. Don't be fooled by pretty marketing, FJL is a low grade outfit.

Raman · 21 January 2024

★★★★★ 5/5

Google

As first time buyer it was important to take the time to properly visit the property, Eralda accommodated a last minute scheduled visit and really allowed us to have the necessary time to visit and helped us assessing the place, thanks! The process to make an offer was also well done with good communication channels.

Pierre · 2 August 2023

★★★★★ 5/5

Google

Louie is a very considerate agent, who tailors property needs to individuals. It feels like a bespoke service! Thank you.

Rebecca · 17 April 2022

★★★★★ 5/5

Google

An incredibly efficient and well run office. We spoke to Maria and I can fully recommend her as a true professional you can trust. Trust is rare so we value it.

David · 29 July 2019

★★★★★ 5/5

Google

Thank you Celine! We had an issue that Celine took care of in a timely and professional manner. Very pleased.

Leon · 13 March 2022

★★★★★ 5/5

Google

We did not end up buying a property with Felicity J. Lord but had a very good experience visiting a flat with Hazal who was very professional and transparent in the process.

Marie · 26 October 2024

★★★★★ 4/5

Google

Eli is very responsive and flexible in arranging the viewing, hopefully I will eventually find a property as well that fits my search. Thanks

Jasmine · 14 July 2021

★★★★★ 5/5

Google

Paul did a great job of listening to what I wanted and finding flats that met the criteria, and was very helpful answering questions and showing us around. Thanks Paul!

David · 25 October 2019

★★★★★ 5/5

Google

I’ve recently encountered Felicity J Lord in Upper Islington Street, London. Emrecan is friendly, polite and attentive. He makes sure viewings are possible that fits in with your schedule.

Soraya · 8 February 2020