Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCharlotte is responsive and efficient. As an overseas landlord, I can have peace of mind that Charlotte will follow up on what needs to be done in a timely manner. It has been a pleasant letting experience with Charlotte!
I · 22 July 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave such positive feedback following the service received from Charlotte in our residential lettings branch in Clerkenwell we really appreciate the lovely comments. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
★★★★★ 5/5
GoogleHamead went above and beyond to help me after a mix up meant that I couldn't collect my flat keys before the branch closed on Friday night. He was extremely helpful and dropped my keys off in the flat (even though it meant walking up 5 flights of stairs!) which saved my weekend and was a huge relief. Great customer service. Thank you!
Kate · 29 July 2019
Agent replied
Thanks for the review! AWL
★★★★★ 5/5
GoogleI highly recommend Neelay Jivan in sales. There were a number of difficulties and holdups in selling my Bloomsbury flat, but Neelay's expertise saw it through. He's exceptional at his job, and a lovely person to boot.
Polly · 26 August 2023
Agent replied · 30 September 2023
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Sales it will mean a great deal to Neelay and the team.
★★★★★ 5/5
GoogleLucy White is a fantastic agent, very polite and friendly. She took on board all our needs and showed us the best property to fit them. She helped us even at late hours and during the weekends and she was really able to accommodate our time. Hugely recommend.PositiveQuality
Camilla · 27 August 2022
Agent replied
Good morning Camilla,
Thank you for the positive review. We are glad Lucy was able to help you find the right home for you in the best possible way. Do contact us if you do need anything further in the future.
Team Clerkenwell
Felicity J Lord
★★★★★ 5/5
GoogleWorking with Charlotte has been a pleasure. She has been incredibly helpful, and responds quickly and clearly. She has been a great help throughout the process from submitting our offer to getting all the documents sorted. Many thanks!
Sanjana · 24 July 2023
Agent replied · 29 July 2023
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleOur estate agent Neelay was excellent. He worked hard to help with the sale of our flat, was very helpful and communicated throughout. I would definitely recommend. Thanks Neelay.
Tom · 20 February 2024
Agent replied · 21 March 2024
Dear Tom and Family,
We are delighted that we have navigated you and your family through the move of your home. We know
you held dear memories there and we are pleased to have been part of that journey with you.
Thanks for your kind words and we wish you all the best and here's to making new memories in your new home.
Kind Regards
FJL Clerkenwell.
★★★★★ 4/5
GoogleIda was really helpful on sorting out the viewings and securing the flat. However I hope they have a better portal for filling up information and not use homelet, as they were not punctual.
Bernard · 28 October 2023
Agent replied · 28 October 2023
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleA very good experience with this company - particularly Hardeep who - having understood our needs - secured a very early viewing for a flat which he thought would meet those needs.
Although we didn’t proceed on this occasion, I’m looking forward to working with him in the future
Peadar · 15 June 2022
Agent replied
Thank you Peadar for taking the time to leave such positive feedback following the service received from Hardeep at our branch in Clerkenwell. Needless to say, should you know of anyone looking to sell or buy a property , please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleIda made time to show us around, even though the flat wasn’t what I was looking for. She’s constantly recommending properties more to my liking, I really do hope she finds the right home for us soon!
Francesca · 29 July 2023
Agent replied · 26 August 2023
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
★★★★★ 5/5
GoogleWe worked with Neelay and Hardeep who helped us to sell our property despite a challenging marketplace.
Both were there for any issues and were not only proactive, they went above and beyond.
I would highly recommend working with them.
Paul · 25 April 2023
Agent replied · 24 June 2023
Dear Paul,
Thank you for your kind note,
We managed together to jump over those challenges gracefully.
Congrats on the move, it was a pleasure to work with you both and I look forward to the next time we meet.
Kind Regards
Neelay and Hardeep.
★★★★★ 5/5
GoogleCharlotte De Carli is very professional and helpful. She took the time to answer all the questions that we had during and after the viewing. And the fact that she speaks french is definitly a plus, it really did help us as our english is not the best.
Liz · 15 June 2022
Agent replied
Thank you Liz for taking the time to leave such positive feedback following the service received from Charlotte at our residential lettings branch in Clerkenwell. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleWorking with Charlotte De Carli has been a pleasure! She is professional, communicative, efficient, and prompt, and has made the chaotic process of moving into a new flat as smooth as possible. Felicity J. Lord is lucky to have her!
Amanda · 26 March 2023
Agent replied · 24 June 2023
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleI dealt with Megan whilst I was looking to buy a flat. Even though the flat wasn't suitable for me, I was impressed by the professionalism shown by Megan and her willingness to seek answers to any queries. She is an asset to the team and I would highly recommend her and Felicity J Lord estate agents.
S · 29 July 2019
Agent replied
Thanks kindly.
★★★★★ 5/5
GoogleThanks to Neelay and team who provided great advice and managed to get us a great price in what was a difficult market!
Arasu · 20 February 2024
Agent replied · 21 March 2024
Dear Arasu,
Thank you so much for your kind words!
It was our pleasure to assist you in navigating the challenges of the current market and securing a great price. We're thrilled to hear that you were pleased with our advice and service.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Warm regards,
FJL Clerkenwell
★★★★★ 5/5
GoogleAlexander was always willing and helpful, incredibly quick at responding to emails, endlessly patient at my long viewings (latterly helped me measure things around the place), and at how many viewings I required including bringing in builders to look over the place. Also very prompt to solicit information from the vendors of the flat. Thank you!
Elizabeth · 29 July 2019
Agent replied
Dear Elizabeth, thank you kindly for the words, all the best Alex W-L
★★★★★ 5/5
GoogleHamed Chioua was tenacious in getting the property sale deal done. He was very responsive, hands on and paid attention to detail. He was unrelenting in making sure that the transaction stayed on track. He demonstrated a high level of commitment to his work and instrumental to a successful outcome which was by no means guaranteed.
Prasanthan · 29 July 2019
Agent replied
Thank you kindly for the wonderful words, kindest AWL
★★★★★ 5/5
GoogleI had great experience. Detailed video tour. Friendly employees. Nice flat.
Charlotte was exceptionally helpful. We completed all paperwork and everything else in just 3 days. I don’t believe it would be possible without the agents going for the extra mile.
Berkay · 13 September 2022
Agent replied
Thank you Berkay for taking the time to leave such positive feedback following the service received from Charlotte at our residential lettings branch in Clerkenwell. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleFelicity Lord manage my property . Olivia Salter is so efficient and reliable . She keeps me up to date with any issues and is in regular contact, either buy phone or email . Highly recommended and I give a 5 star rating . Thank you !PositiveQuality
Chantelle · 23 October 2021
Agent replied
Thank you for your lovely words, Chantelle. Olivia is an asset to our team and we are delighted you are happy with her service.
Kindest regards,
Ellie Scargill
Lettings Branch Manager
★★★★★ 5/5
GoogleEralda is an amazing estate agent, super warm and nice and good
Marco · 22 August 2024
Agent replied · 27 April 2024
Thank you for your kind words about Eralda! We're thrilled to hear that you had a positive experience. Eralda's warm and friendly approach, along with her professionalism, is something we truly value. If there's anything else we can assist you with or if you have any other property related needs, please don't hesitate to reach out.
★★★★★ 5/5
GoogleWe have rented our flat through Felicity J Lord for nearly 20 years. Charlotte de Carli stands out for her efficiency and helpfulness. She is very responsive and takes her work seriously.
Liz · 22 August 2025
Agent replied · 22 August 2026
Dear Liz,
Thank you for taking the time to leave a review for Charlotte, it will mean a great deal to her.
Needless to say, should you, or should you know of anyone, that requires assistance in selling or letting a property, please do pass on our details. Regards, Clerkenwell Fjlord Team
★★★★★ 5/5
GoogleWe receive great service from Deshauna in the PM team. Always polite, professional and provides us with accurate information, to make our work easier to organise.
Dave / Homeline Property Services Ltd
Dave · 22 August 2025
Agent replied · 22 August 2026
Thank you for taking the time to leave a review. It will mean a great deal to Deshauna and the entire team. Needless to say, should you, or should you know of anyone, that requires assistance in renting or letting a property, please do pass on our details.
★★★★★ 1/5
GoogleI would give zero stars if possible. The rental experience was seamless but the managment is appalling. They ignore you, lie and leave you hanging with dangerous issues. I have black mold all over my belongings and probably mine and my childs lungs, because ventilators were not connected for 6 months. I had a gas hob that sparked contstantly and is a category 1 hazard, not fixed for 5 months. Leaking toilets dripping all over the bathrooms, just gross. Rude, incompetent, zero empathy, no communication skills. Avoid.
Claire · 17 June 2023
Agent replied · 29 July 2023
Dear Claire, I apologise you feel this way and the standard of service you have received has not been great, I will investigate this for you and revert back to you.
★★★★★ 5/5
GoogleCharlotte de Carli, letting agent in Clerkenwell of Felicity J.Lord, has been extremely professional and helpful throughout the letting process of our flat. She went an extra mile to make sure that everything was in place and I highly recommend her.
Delia · 13 May 2025
Agent replied · 13 April 2026
Dear Delia, Thank you for taking the time to leave a review for Charlotte, it will mean a great deal to her. Needless to say, should you, or should you know of anyone, that requires assistance in selling or letting a property, please do pass on our details. Regards, Clerkenwell Fjlord Team
★★★★★ 5/5
GoogleIda was extremely helpful and she made sure we would be happy with our contract and was constantly in touch. The execution of everything was also very efficient and easy.
Andreas · 5 August 2023
Agent replied · 26 August 2023
Thank you for taking the time to leave such positive feedback following the service received from Ida in our residential lettings branch in Clerkenwell we really appreciate the lovely comments. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
