Trusted Agent profile · London
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleRaj and the FJL team faced a tricky deal with the sale of my property. Through everything they dealt with me in a professional and proactive way. From our original meeting through to exchange they’ve been empathetic and really understood our situation. Thanks guys for all your help
5/5
GoogleBrilliant stuff jean piper
Dear Iestyn, Thank your for your review. Jean will be delighted as she takes great pleasure in delivering 5 star customer service. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleGreat service from Lucy while flat-hunting recently - much appreciated!
Dear Zahir, Thank you for your 5 star review. Lucy will be delighted to read this. If you know of anyone else who would benefit from this level of service please pass on our details. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow
5/5
GoogleI used FJ Lord’s services earlier this year in my purchase of a property. I found them to be incredibly helpful, punctual and efficient. Would highly recommend their services to any prospective buyers in the East London area.PositiveResponsiveness, Professionalism
5/5
GoogleRaj and Gurmak are fantastic, great service, very transparent and very tentative. Thank you
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleProfessional service with friendly staff who have been great in finding good tenants for my property
Dear Mr Sood, Thank you for your kind words, its a pleasure working with you. Regards, Bobby
5/5
GoogleFelicity J Lord were very helpful and efficient, and helped us to find a beautiful flat.
Dear Rosie Miller, Thank you for taking the time to leave us feedback. We hope you enjoy your new home.
1/5
GoogleNo reply to calling and email
Dear E. Lin, I am sorry if you have not been contacted. We endeavour to reply to all contact made with us. If you would like to contact me at david.greenslade@fjlord.co.uk i will be happy to assist. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow Lettings
5/5
View AgentsEverything worked out perfectly
I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must say it was quite pleasant to do business with them, I would recommend FJLord.
5/5
GoogleDavid Greenslade gets the job done.
Dear James, Thank you for your review. We always aim to deliver. Kind regards, David Greenslade MARLA Branch Partner FJ Lord Lettings Bow
1/5
GoogleTerrible service, don't choose this agency for your own good. At least not Sergie
Aaron Li, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Can you kindly contact me on 02089833669 or by email at david.greenslade@fjlord.co.uk so that we can discuss this further.
5/5
GoogleRaj Hanspal knows the area well, has a professional approach and well spoken.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleI bought my place through Raj at FJLord Bow and had a great experience. Always quick to respond, he was very helpful and pro-active, following up with both sets of solicitors when things slowed down, and very flexible with viewings, etc. Great service overall.
4/5
GoogleEfficient lettings agent that provides fair treatment to both sets of clients.
Marcus Trotter, thank you so much for the positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
4/5
GoogleGood experience, although they could definitely improve on their communication!
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleGreat team at FJL, Very professional and a pleasure to deal with.
Dear Michael Newman, Thank you for your kind words!
5/5
GoogleApproachable, friendly, efficient - a very supportive and positive personal service.
Dear Alicja, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Regards Bobby
5/5
GoogleExcellent service and very professional. Would always recommend
Dear Andrew, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received from us. Regards, David Greenslade Branch Partner
5/5
GoogleRaj and Gurmukh helped us with the sale of our flat and were excellent. A really personal service and they really were there with us throughout the journey - and really cared about our case. Thanks guys!
4/5
GoogleReliable staff and High quality service. Would certainly recommend!
Dear Lara Ghiselli, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thanks again for the recommendation, and have an amazing day!
4/5
GoogleThey helped me find a place quickly and quite easily
Dear Michael, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst renting your new property. Regards Bobby
5/5
GoogleGood experience letting our flat from Bilal
Many thanks Joel for giving us a 5* rating Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
1/5
GoogleExtremely unprofessional. Everything goes well until they get your money, then no one cares, even if the matter is very serious.
5/5
GoogleVery swift resolution to our queries and maintenance requests.
Dear Tabitha Chetwynd, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you so much again for your feedback! We hope you have a great day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
