5/5
GoogleThanks for all the help Ranveer
Agent replied · 30 September 2023
Thanks for your feedback Theo. Ranveer will be very happy to know that he was of help during your property search. Gurmukh Panesar, team at Bow (EA)
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleFriendly, hardworking and good communication. I have been letting my flat through the team here for a few years and have always been happy with the attentive service!
Agent replied
Dear Shuai, Thank you for your review. We are delighted to work with you and ensure your experience as a landlord is a positive one.
5/5
GooglePerfect service from a perfect agent Well done Hasan & team
Agent replied
Dear Dr Mootien, Thank you for your wonderful review. It has been pleasure being able to assist you. If you know anyone else who would benefit from our assistance please do not hesitate to pass on our details. Kind Regards Hassan Ali Property Management Manager Felicity J Lord Bow
4/5
Googledecent service ignored my first email but soon got back to me after a nudge
5/5
GoogleHamza and Ellie-Mai are excellent managers. They resolved issues quickly
Agent replied
Dear Nhi, Thank you for your 5 star review. Hamzah and Ellie-Mai in our Property Management Team are delighted to read this. We are glad your experience with us and FJ Lord Bow was a positive one. Kind Regards Hassan Ali Property Manager FJ Lord Bow
1/5
GoogleCalled many times and also left emails and messages for a call back. No responses received, which is not professional at all.
Agent replied
I am very sorry to read of your experience with our Bow lettings team. Please be assured that your feedback will be reflected and acted upon. Someone will be in touch with you presently.
5/5
GoogleVery cooperative and helpful staff especially the perason dealt with me. Thank you very much for finding me such a good property and helping in early move in.
Agent replied
Dear Mohammad Hanan, Thank you for taking the time to leave a review, we really appreciate your comments and wish you the best in your new home.
5/5
GoogleRanj helped us visiting a couple of apartments that we were interested in and was nice and dedicated, following up with our needs and questions.
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleJean Piper really went above and beyond Great service
Agent replied
Dear David, Thank you for your 5 star review. Regards, David Greenslade MARLA
5/5
GoogleHamzah help was super appreciated as well as quick and decisive. Thank you!
Agent replied
Dear Alexiis, Thank you for your 5 star review and we are delighted that Hamza provided great customer service. Regards, David Greenslade Branch Partner FJ Lord Bow
5/5
GoogleRanveer helped in my search. Highly recommended.
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
5/5
GoogleTop property manager Hassan Ali, resolved all of my issues in a very short time!
Agent replied
Dear Luca, Thank you for your 5 star review. Hassan and the team will be delighted to read this. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow Lettings
5/5
GoogleHassan Ali the property manager has been very helpful, an asset to the company
Agent replied
Dear Sara, Thank you so much for your 5 star review. On in branch Property Management team are such ans asset to us and Hassan will be delighted you appreciated his efforts. Regards, David Greenslade MARLA Branch Partner
5/5
GoogleRaj helped me with the purchase of a flat through FJL. He 100% went above and beyond to assist me, making himself available to allow for viewings and so on, as and when I needed. Has continued to assist post-purchase with smaller tasks & details inc. recommending builders etc. Top estate agent.
5/5
GoogleAlways helpful when needed and they respond quickly to any query we have. I'm very happy with your service Felicity J Lord :)
Agent replied
Cindy Penningnieuwland, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
5/5
GoogleMe and my wife Rani are very pleased with service provided by Ranjit Singh. He was friendly with professionalism. He is knowledgeable & very helpful. He has provided information of all the queries efficiently and quickly. My property is under offer now hopefully will be successful to buy. Thanks to him
5/5
GoogleI like to praise Gurmukh and his sales team. In fact they helped me buy my first investment property,and then sell it and buy my second too. I haven't had time to review them before, because I've been so busy,but they brought me chocolate when I had my baby. Thank you guys! So sweet!!
5/5
GoogleExcellent experience with Jean and Ellie-Mai
Agent replied
Dear Johannes, Thank you for taking the time to leave your 5 star review. Jean and Ellie-Mai will be delighted you appreciated their visit and your experience was such a positive one. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleVery happy with friendly & professional service received from Bobby who managed to let my flat to nice tenants very quickly.
Agent replied
Dear Leila Bybordi, We are delighted you are pleased with the service you received whilst letting your property. We look forward to working with you in the future.
5/5
GoogleI would like to thank mr gurmukh panesar and the rest of the staff for helping me purchase my 1st property. Raj hanspal one the sales Negotiators really helped along the process. I could not speak highly enough of them always there for me. Top team in that office! Excellent!!
5/5
GoogleVery prompt responses and our flat sold within a fortnight. They handled all the viewings. Good follow up.
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleThis agency was very helpful for us to find our flat in Bow, the team was very professional and responsive.
Agent replied
Dear Jean-Thomas, We are delighted we were able to assist you. Thank you for your 5 star review.
5/5
GoogleVery happy with Property managers, prompt to reply and to the point. Lettings can be challenging at times.
Agent replied
Chloe Leandrou, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleVery helpful throughout. Ranj dealt with our case in the most progressional way. Affordable too. Thanks
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
