Trusted Agent profile · London
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleOur experience was rather good, we ran into issues with referencing but Ilya sorted it out and we go there in the end. We our home.
Dear Roger, Thank you for your 5 star review and we are delighted Ilya was able to help you and ensure you oved in to your new home. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleI have found Jean to be very professional in her approach.
Dear Taj, Thank you for your review. Regards, Hassan Ali FJ Lord Bow Lettings Property Management
5/5
GoogleEllie-Mai Hannan offered a great service, even though the issue it is yet to be solved she was available and understanding
Dear Gianluca, Thank you for your wonderful review. Ellie-Mai in our Property Management Team is delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleHad a few queries and was helped by Mr Hamzah. Very thorough. Top service.
Darren, "Top notch", that sums him up well. Thank you for the feedback and whishing you all the best in your future endeavours. Regards, Gurmukh Panesar and the team in FJ Lord Bow (EA)
5/5
GoogleClear and direct communication. Straightforward service and quick response from Hamzah Hussain which is always appreciated.
Dear Alex, Thank you for taking the time to share your experience. We are delighted you are pleased with the efficient service you received whilst letting your property with us. If you know of anyone else who could benefit from our help please do not hesitate to pass them our details and we would be delighted to assist them. Regards, David Greenslade MARLA Branch Partner
5/5
GoogleRaj was extremely helpful and knowledgeable about the area we were viewing in. Would highly recommend to enquire with him!
5/5
GoogleGot help from Hamzah Hussain regarding a rental statement query very promptly and was resolved within a few days. Excellent service!
Dear Julian, Thank you for your 5 star review. We are delighted that your experience with Hamzah Hussain and our in Branch Property Management Team was such a positive one. Kind Regards Hassan Ali Property Management Manager Felicity J Lord
4/5
GoogleIlya and the rest of the team at Felicity J Lord Bow have made our moving in process seamless and stress-free. Would recommend.
Dear Raymond, Thank you for your 5 star review. We are delighted you found your experience with FJ Lord Bow stress free. Ilya and the team wish you the best in your new home. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleUnusually, a great estate agents! They were helpful, honest, and personable. Even when things got really tough, I felt like they were fighting my corner. When I sell again, I'll only use FJ Lord.
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleBy far the most professional and approachable letting agency I have dealt with in London. Serge specifically was very good and presented the properties honestly which helped us make up our minds. After sales support was also fantastic.
Dear Michael Joyce, Thank you for leaving such great and feedback about your experience with Felicity J Lord Bow, we wish your well in your new home.
5/5
GoogleI’ve dealt with FJLs Bow office, they have been exceptional and always accommodating! Thumbs up! Keep up the great work. FD
Dear Faisal, Thank you for your 5 star review. We are delighted you are so hap[y with the service you have received. Can i ask if there was anyone in particular who helped you. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleI have recently sold a property with FJLord on Mile End Road, the service has been professional, responsive and friendly at all times. I would like to say a big thank you to the team!
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleEllie-Mai from the Bow office helped us sort a maintenance issue very quickly this week and was excellent at keeping us updated on progress.
Dear James, Thank you for your feedback Ellie-Mai will be delighted to read this. As we now have our Property Management team based in the office we are able to respond to our tenants and landlords needs promptly. Regards, David Greenslade MARL Branch Partner FJ Lord Bow
5/5
GoogleThe bow property management team is very impressive, especially Mr Hamzah who has been massively helpful in all matters.
Dear John, Thank you for your 5 star review. Hamzah Hussain in our Property Management Team is delighted to read this. Kind Regards Hassan Ali
3/5
GoogleCommunication was good. But terms & conditions were herassing!
5/5
GoogleProfesional and reliable agency. Amazing service, always taking care of the tenants. Highly recommended!
Dear Paula, Thank you for your 5 star review. Jean in our property management team will be delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleI found Jean Piper to be be very helpful, efficient and reassuring in relation to the rental of my property.
Dear Laura, Thank you for your 5 star review. We are delighted you are so happy with the service you have received from Jean Piper. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleRanjit was an amazing agent, really friendly and helpful and negotiated a great deal for me - thanks!
5/5
GoogleGood service from the FJ Lord team when letting out my property. I found David G and Hannah P very efficient and responsive - I felt in safe hands!
Dear Karen, Thank you for your feedback. I t has been a pleasure helping you. If you know of anyone else who could benefit from our 5 star service please do not hesitate to pass in our details. Regards, David Greenslade MARLA Bow Lettings
5/5
GoogleIlya, was an absolute star. From start to finish. Professional, on time and quick to answer any questions I had. Highly recommend.
Dear Lorraine, Thank you for taking the time to leave your 5 star review. Ilya is delighted you appreciated all his efforts and we appreciate your kind words. Regards, David Greenslade (MARLA0 Branch Partner FJ Lord Bow
5/5
GoogleIlya and Sai have been very helpful with my move in and getting a quick fridge replacement when mine broke. Happy so far and would recommend :)
Dear Sabrine, Thank you for your 5 star review for Sai and Ilya, this means so much to them. If you know of anyone else who would benefit from the same 5 star service please pass on our details. Regards, David Greenslade Branch Partner FJ Lord Bow Lettings
5/5
GoogleFirst time I've used Felicity J Lord and I'd say they were the best estate agents I've experienced. Faisal sorted a viewing for us the next day and we got the house!
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleVery professional handling of our tenant check out by Jean Piper. We are very pleased with the service provided. Excellent.
Dear Kamran, Thank your for your 5 star review. Jean Piper has vast experience and always ensures both landlords and tenants are updated throughout the whole move out process. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleJean Piper has always been great to deal with
Dear Alex, Thank you for your review. Hassan Ali FJ Lord Bow
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
