Trusted Agent profile · London
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleThe WORST EXPERIENCE EVER when renting our house in Bow. General lack of communication, false promises regarding move-in date and zero support when we encountered pest problems upon moving in. 100% would not recommend.
Firstly thank you for your feedback. I am disappointed that you have felt there was a lack of communication and I will endeavour to ensure this is taken on board and improved upon. We take all feedback and look to provide a first class service.
5/5
GoogleAs always a quick and very good services! This time form Ellie-Mai Hannan. Well done!!
Dear Francesco, Thank you for your 5 star review, Ellie-Mai is a part of our new in branch property management team and they are a great asset to both tenants and landlords. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
1/5
GoogleStay away from them at any cost!!! They are irresponsible for all the issues in the house! They ignore your Emails and calls! They simply don’t do anything!
5/5
GoogleHassan Ali helped my problems and answered all my questions very quickly efficiently and kindly. Very fast communication too. I really appreciate his service!
Dear Allegra, Thank you for your 5 star review. Hassan will be delighted to read this. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow Lettings
5/5
GoogleRag was very professional and made the sale go smoothly and stress free thanks Rag
4/5
GoogleWe used Raj to purchase our first property. He was very helpful and showed us a variety of different options. He was also very good at communicating through the sale process.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleSpoke with Hamzah earlier today and was very helpful with the query I had. Thanks again
Dear Halim, Thank you for your 5 star review. Hamzah in our Property Management team will be delighted to read this. Kind Regards Hassan Ali Property Management Felicity J Lord Bow
5/5
GoogleFast reply, good service
Hi Yun Thank you very much for the review. Raj will be delighted with the feedback. Gurmukh and the team in Bow Felicity J Lord (EA)
5/5
GoogleDealing with Ellie-Mai in Felicity J Lord has been great! Thanks for all your help
Dear Aidan, Thank you for your wonderful review. We are delighted that your experience with us and Ellie-Mai was such a smooth one for you. Kind Regards Hassan Ali Property Management Manager Felicity J Lord Bow
5/5
GoogleHad a really easy move in experience with Bilal. He was always on hand to answer any questions we had and the whole process went smoothly. Would definitely recommend
Dear Ellie, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and i know Bilal will be delighted you are happy. If you know of anyone else who could benefit from this then please do not hesitate to pass on our details. Regards, David Greenslade (MARLA) Branch Partner
4/5
GoogleVery friendly and efficient service - sound advice given as to marketing. We have used FJ lord for letting our flat for a few years and have found them to be dependable.
Dear Stephanie Sanne, Thank you for taking the time to write. We are delighted you are happy with out services, I look forward tow working with you in the years to come..
5/5
GoogleJean Piper delivered an extremely thorough and professional check-out service. Definitely worth 5 stars!
Thank you for providing such positive feedback Jonathan. It will mean a great deal to Carl and the whole team at Bow. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleI have worked with other estate agents before in this area, none of them were as helpful as Felicity J Lord. Very professional yet also friendly environment. Would highly recommend!
Dear Filip, Thank you for your feedback. We always aim to be helpful and assist landlords in securing great tenants in a timely manor.
5/5
GoogleFriendly service whenever you contact them and always sort out problems as quickly as possible !! Massive to Jennifer for sorting out my problem very quickly and making me less stressed!
Dear Kirsten, Thank you for the review! We are very glad you are impressed with our service. I will ensure that Jennifer see this. Thank you again.
5/5
GoogleSachin show me 6 properties at once all relevant to my preferences which was impressive. He was also very helpful and friendly.
5/5
GoogleVery helpful and responsive! Raj Hanspal in particular was a standout.
Dear Nana, Thank you for your 5 star review Raj will be pleased with the positive feedback you have taken the time to leave. Whishing you all the best in your future endeavours. Regards, Gurmukh Panesar and the team in FJ Lord Bow (EA)
5/5
GoogleWasif Sajjad provides a mortgage consultation, covering all details of this complicated process.
Hi Anastasia, Thank you for the positive feedback, Wasif has a years of experience in the industry and I'm glad that has shone through. Gurmukh Panesar and the team in Felicity J Lord in Bow
5/5
GoogleRaj and Gurmukh are a great sales team. They provided very professional estate agent support to our house sale pre, during and after lockdown. I would certainly recommend them and that is coming from someone who has in the past has not enjoyed the general estate agent experience. They are much better than the rest out there.
1/5
GoogleOnce they get your busy all communications stop. Avoid at all costs.
Dear Jamuna, I am sorry to read this. I have looked at your query and i can see that we have been giving updates but I am happy to discuss further with you. Regards, David Greenslade (MARLA) Branch Partner
5/5
GoogleRaj was great, and got the sale done. Thank you!
5/5
GoogleGreat service received by Jean Piper, she was very responsive and answered all my queries.
Dear John, Thank you for your 5 star review. Jean will be delighted to read this. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleRaj and the team were professional and helpful to deal with
5/5
GoogleRaj was informative and helpful at all stages of the process.
5/5
GoogleEllie-May Hannan dealt with all my issues swiftly and politely. Thank you for the great service!
Dear Shama, Thank you for your 5 star review. Elli-Mai is a rising star in our in branch Property Management team and you review means so much to her and us. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
