5/5
GoogleI would recommend Raj to all my friends and family when looking to purchase a property in the Mile End/Bow area. Very professional and friendly service.
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service and very friendly staff. A big thank you to Raj for all his help and excellent service in helping me to buy a property.
5/5
GoogleVery glad of buying my property through Felicity J Lord Bow. Raj was very helpful during all the purchase process and provided an excellent customer service.
5/5
GoogleHamzah Hussain came today for an inspection of our flat. He was right on time, very polite, asked questions to be sure everything was ok with the flat Perfect
Agent replied
Dear Tanguy, Thank you for your 5 star review. Hamzah will be delighted you appreciated his visit. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleGreat experience of buying with Felicity J Lord in Bow. Raj was fantastic and went out of his way to make sure the sale was speedy and stress-free!
5/5
GoogleI strongly recommend Felicity because: Ellie-Mai Hannan, Property Manager delivered a outstanding support to my property . Regards, Mohammed Iqbal 60 Regent Square, E3 3HW
Agent replied
Dear Mohammed Iqbal, Thank you for the 5 star review. It has been pleasure being able to help you. Kind Regards Hassan Ali Property Management Manager Felicity J Lord Bow
5/5
GoogleI would like to thank the staff at the Bow office for all their help, especially Raj whom I found to be friendly and courteous.
5/5
GoogleThe sales team at FJL Bow are very professional and easy to communicate with. Gurmukh, with his excellent knowledge of the area and the housing market, managed to sell our flat and helped push through when things seemed to be stalling.
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleI've had the opportunity to deal with Hamzah and Ellie-Mai and they have done a great job! They are extremely responsive and helpful! Highly recommend them!
Agent replied
Dear Ahmed, Thank you for your wonderful review and kind words for Ellie-Mai and Hamzah in our Property Management Team. We are delighted that your experience with our in branch Property Management Team was a positive one. Kind Regards Hassan Ali Property Management Felicity J Lord Bow
5/5
GoogleFJ LORD, recently took over my properties. They are very amiable and concise. I would recommend them to other landlords. Hassan and David are very approachable.
Agent replied
Dear Mr Modi, Thank you for your wonderful review. It is a pleasure to hear that you were delighted with the service provided by us. If you know of anyone else who would benefit from our pro-active lettings team and our in branch Property Management service, please pass on our details. Kind Regards Hassan Ali & David Greenslade Property Management Manager & Branch Partner Felicity J Lord Bow
5/5
GoogleHi David. He is Hamzah Hussain, just want to add he has been really fast with all the contractors jobs and also tracking all the progress. 5 stars without doubt.
Agent replied
Dear Daniel, Thank you for the update, Hamzah will be delighted. Regards, David Greenslade Branch Partner FJ Lord Bow
5/5
GoogleGreat service and prompt responses from the team at FJL. This was the case with Jean in particular, who assisted post-tenancy with the check-out and return of deposit.
Agent replied
Dear Sam, Thank you for your 5 star review. We always aim to reply promptly and Jan takes great pride in ensuring all tenancy ends are processed as quickly and efficiently as possible. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleWe had a viewing with Raj Hanspal. He quickly gained our trust through transparent communication and genuineness. Would recommend.
Agent replied · 30 September 2023
Many thanks for your review, Thomas, Raj will be delighted with the feedback. Gurmukh Panesar, team at Bow (EA)
5/5
GoogleWe ran into an issue with the boiler over the weekend and Hassan from The FJL team promptly helped us contact the relevant people.
Agent replied
Dear Stefanus, Thank you for your 5 star review. Our in Branch Property Management team will be delighted to read this. Kind Regards Property Manager Hassan Ali
1/5
GoogleAbysmal customer service. Had an estate agent turn up for a property viewing without the keys. And did not even have the courtesy to call and reschedule the appointment!
Agent replied
Dear Jyotsna, I am sorry to read this. If you could kindly contact me on david.greenslade@fjlord.co.uk i would happily look in to this for you. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow
5/5
GoogleFJ Lord have offered professional service. Hamzah I particularly helped us out quickly and was very friendly and efficient.
Agent replied · 30 September 2023
Dear Brett, Thank you for your 5 star review and kind words about Hamzah in our property management team. Hamzah is delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleAmazing professional behaviour from Hamzah Hussain extremely helpful in answering all my questions in a polite manner.
Agent replied · 30 September 2023
Dear Ash, Thank you for your 5 star reviews and kind words for Hamzah Hussain in our Property Management Team. Hamzah is delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleWe just had one viewing with Raj. He was friendly, competent and patiently answered all our questions, making it a good experience.
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
5/5
GoogleI had a great experience working with Raj Hanspal. He was always available, responsive, and managed the process very well. I can recommend working with him and FJ Lord when buying a house in this area. Many thanks!
Agent replied
Dear Stefan G, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Bow Thank you again for your 5 star rating! Regards Felicity J Lord Bow
1/5
GooglePut a £400,000 cash offer on a property, they didn't even put it to the vendor. Property sold via another agent a few months later for less.
Agent replied
Hi Shane, Thank you for the feed back. Can you please email me on g,panesar@fjlord.co.uk and let me now what property you are referring to. As I have looked in to this and we have no record of you viewing in last couple of years.
5/5
GoogleExcellent service from Ranveer, very professional, He gaves me all the informations needed really quickly and was quick to answer any question.
Agent replied
Hi Flo, Thank you for taking time to leave the feedback. I'm sure Ranveer will be chuffed with the positive review. Gurmukh and the team in Felicity J Lord Bow.
5/5
GoogleVery quick to respond and deal with any property management issues. Ellie-Mai, thank you very much.
Agent replied · 30 September 2023
Dear Adam, Thank you for your 5 star review. Ellie-Mai in our Property Management team will be delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleFelicity J Lord in Bow and the manager David Greenslade manage my apartment and they provide a great service. Highly recommended.
Agent replied
Dear Mr Rayes, Thank you for your 5 star review The team and I appreciate you taking the time to write this. We want all of our landlords to feel protected and rent & legal protection is a great way to do this. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleZak helped my partner and I through the purchase of our property swiftly, professionally and with prompt replies. Great service, I would recommend.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Hi Ryan, Thank you for the feed back and your kind words, Zak is the youngest person in our team and yet his passion and knowledge is up there with the best. Please keep us in mind if we can help in the near future. Gurmukh and the team in Bow Felicity J Lord.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
