1/5
GoogleWorst letting agent I have ever came across. Incompetent people and communication is non-existent. Avoid! They should be the experts in letting properties but they're not. 0 stars but unable to post a review with 0 star rating.
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleHad a really easy move, they were great!
Agent replied
Dear Rachel Stockey, Thank you for taking the time to write, best of luck in your new home!
4/5
GoogleGreat service, good people
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleVery reactive. Generally satisfied.
Agent replied
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleVery good service and communication.
Agent replied
Dear James, Thank you for your kind comments.
5/5
GoogleWith all the estate agents I have dealt with previously, the FJ Lord Bow office has been the most professional. I would highly recommend Mr Raj Hanspal who helped me in purchasing an investment property.
5/5
Googlefirst class support and help
Agent replied
Dear Stephanie Rice, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
GoogleVery pleased with professional and consistent service from team at FJ Lord Bow, who kept focused on the sale of our property despite challenging market conditions. We would highly recommend them.
5/5
GoogleRaj, sold my property he had fantastic local knowledge. Went above and beyond any agency I've ever dealt with before. I would total recommend using F J Lord. Professional agency worth the fees.
5/5
GoogleFriendly and efficient staff. Good communicators. Despite being thousands of miles away, they managed to let my flat in record time and explained every step of the process in great detail. Thank you!
5/5
GoogleVery pleased with professional and consistent service from team at FJ Lord Bow, who kept focused on the sale of our property despite challenging market conditions. We would highly recommend them.
5/5
GoogleRaj at FJLord found me my property. Some of the easiest estate agents to deal with during the viewings process, would recommend their services to anyone looking in the area.
5/5
GoogleI have used Felicity J Lord for over 10 years now to rent my property and they are the best. They have a brilliant, friendly team and the customer service is exceptional.
1/5
GoogleRating only, no written review.
1/5
GoogleOrdered a survey without checking first with anyone, the surveyor surprised the tenant while asleep. Attention to detail is null in them
5/5
GoogleVery pleased with Raj and his services through out the whole process! He was very prompt the whole time. Couldn’t of asked for someone better!
5/5
GoogleI used Felicity J lord to let my apartment in Bow. They found tenants very quickly and the process was very smooth. A pleasure to deal with.
5/5
GoogleIt was great experience with Felicity J Lord on buying property. Raj, who is my direct contact, is very helpful and professional.
5/5
GoogleHelpful and expert at all times. Gurmukh always goes the extra mile and is a professional who is a pleasure to deal with.
5/5
GoogleThank you to the Bow Team for all the help and support chaperoning me through a scary process. Ms Mitchell
1/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We would appreciate the opportunity to discuss your experience in more detail and understand how we can improve our services. Please feel free to contact us directly at your earliest convenience.
5/5
GoogleNearly finalised with a property in Bow through Ranj. Really good customer service, no problems at all
5/5
GoogleGreat service from Gurmukh who handled the whole process very professionally with excellent communication and updates.
5/5
GoogleAmazing customer service and I found a property to rent within a few days! I highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
