Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRenting through Felicity J Lord has been a great experience. We were dealing with Bilal specifically and he was great. Always replied so quickly and been very helpful with all our queries. The systems through Felicity J Lord are also very simple and clear. We really appreciated Bilal and everything he did for us, thank you!
Franziska · 20 August 2019
Agent replied
Dear Franziska, We're pleased to see the 5-star rating you left for us and in particular Bilal we all really appreciate this. If you know of anyone else who may need our help please feel free to pass on our details. Enjoy your new home. David Greenslade MARLA Branch Partner
★★★★★ 4/5
GoogleThank you Raj for your advice and guidance
Kay · 29 July 2019
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleWe found our new home with Ida Jagne from FJ Lord in Clerkenwell. She was very quick to respond and explained the whole lettings process to us
Patrizia · 22 November 2023
Agent replied · 19 June 2024
Dear Patrizia , Thank you for your 5 star review. Ida takes great pride in the service she provides and will appreciate your kind words.
David Greenslade (MARLA)
Branch Partner FJ Lord Bow Lettings
★★★★★ 5/5
GoogleMost impressed with prompt response from senior property manager Jean Piper-Nals regarding a pre-agreed deposit retention and early tenancy termination refund query that arose. It’s great to see efficiency in handling a prompt conclusion to the query
Yvonne · 10 February 2023
Agent replied
Dear Yvonne Marr,
Thank you for your 5 star review and kind words for Jean in our Property Management Team. Jean will be delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
★★★★★ 1/5
GoogleYes Gurmukh, I haven’t received your call yet. But I did tried calling your office too many times in the last 3 weeks, with no luck. My number is still the same as It was for the last 5 months we tried to process the property buy so unsuccessfully.
Alicia · 13 July 2021
Agent replied
Hi Alicia, Sorry you felt you had to leave a one star review I have tried to call you to see why you felt this way and if we could have done anything more then we have.
Please feel free to call me
Gurmukh
★★★★★ 5/5
GoogleI was a first time buyer with alot of questions, FJL made the viewing experience easy with made me comfortable at the start of the process. This continued with Raj being exemplary through out being quick to respond and calming my nervous through various hurdles. Highly recommend this team.
Robyn · 11 July 2021
Agent replied
Robyn, thank you for your kind words. It was a tough process and Raj was one of the best people to help you through it.
Gurmukh and the team in Bow.
★★★★★ 5/5
GoogleRecently I have rented a place from j. Lord Jacob dono was really helpful
Really appreciate his service
Raju · 20 May 2024
Agent replied · 19 June 2024
Dear Raju,
Thank you for your 5 star review and kind words for Jacob. If you need any further assistant during your tenancy, please do not hesitate to contact us.
Kind Regards
Callum Crundwell
Branch Partner
FJ Lord Bow Lettings
★★★★★ 4/5
GoogleThe overall management of the deposit took some time as there were different people from FJL managing it. This seems to be a recurring issue in other areas of FJL as well. Jean Piper timely responded to queries and effective solved the deposit release.
Bruno · 16 April 2022
Agent replied
Dear Bruno, Thank you for your review. I am glad that Jean Piper was able to assist you. I appreciate it may seem strange that you dealt with different people. There are different departments within a lettings team who specialise in different areas of the business, therefore you would deal with different individuals for different tasks.
Regards,
David Greenslade (MARLA)
Branch Partner
FJ Lord Bow
★★★★★ 4/5
GoogleI really appreciated Hassan Ali's quick response to my request for a copy of a tenancy agreement this week. On the lettings side, he's a very responsive property manager.
Sujeevan · 9 September 2023
Agent replied · 28 October 2023
Dear Sujeevan,
Thank you for your wonderful review and kind words. I am delighted that you were happy with the service provided by myself.
Kind Regards
Hassan Ali
Property Manager
FJ Bow (Property Management)
★★★★★ 5/5
GoogleHighly recommend the team at FJL.
Especially humza hussain with his in depth knowledge and Expertise in the maintenance side. Being available for any advise and doing the extra mile for his clients
Look forward to working with you next
Haroon · 13 September 2022
Agent replied
Dear Haroon,
Thank you for your wonderful review. Hamzah and our in branch Property Management team will be delighted to read this.
Kind Regards
Hassan Ali
Property Management
Felicity J Lord Bow
★★★★★ 5/5
Googlereally very professional and I had a great time with Auguste very kind, really, with a lot of patience and always available at any time and satisfied with all your doubts. A really sweet and kind person and thank you very much. 🥰🥰 …
Tonia · 12 March 2022
Agent replied
Dear Tonia, Thank you for your 5 star review. We are so pleased that Auguste was able to help you and that you found her so supportive.
Regards,
David Greenslade (MARLA)
Branch Partner
FJ Lord Bow
★★★★★ 5/5
GoogleRanveer at FJ Lord has been helping us find our first home. He identified other properties that matched our criteria and arranged viewings during one visit, making it easier for us. It all came across very professional, thank you
Yik · 13 October 2022
Agent replied
Yik, thank you for the positive feed back. Ranveer is a very proactive individual and this is apparent form the great feed back he receives. I hope he helps you find your dream home.
Gurmukh Panesar and the team in Felicity J Lord Bow.
★★★★★ 5/5
GoogleMy dad stayed in one of the properties managed by Hassan and Hamza in Upton Park. They were very helpful and always a call away. We never had any problems from their management.
Noor-us-saher · 3 May 2023
Agent replied · 30 September 2023
Dear Mrs Kayani,
Thank you for your 5 star review and kind words for me and Hamzah in our Property Management team. We are delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
★★★★★ 5/5
GoogleGreat experience with Ilya at FJL Bow in helping us secure a property. We got a quick viewing, and he was very responsive with any queries between first viewing and move in date!
Alfie · 3 May 2023
Agent replied · 30 September 2023
Dear Alfie, Thank you for 5 star review. Ilya will be so happy to read your kind words. If you know of anyone else who would benefit from this same level of service please pass on our details.
Regards,
David Greenslade MARLA
Branch Partner
★★★★★ 5/5
GoogleI had a very good experience with the Felicity J. Lord Estate. Raj Hanspal, helped me step by step. He is a very porfessional and kind person, he listened to my needs and tried to find me the best flat at the best price.
Portfolio · 9 August 2024
★★★★★ 5/5
GoogleThe team at FJL were great in helping me find a buy-to-let property. Extremely enthusiastic and willing to find me the perfect property in super quick time! Gurmukh and his team all get 5 star ratings from me!
Sukh · 29 July 2019
★★★★★ 5/5
GoogleThis week we had a property visit with a Felicity J Lord property manager called Jean. She explained how the visit will take place in full details and was very helpful and friendly throughout. Really pleased with how it all went!
Ioana · 15 June 2022
Agent replied
Dear Ioana, Thank you for your 5 star review. Jean is such an experienced Property Manager and always ensures landlords and tenants are informed fully of the visit.
Regards,
David Greenslade (MARLA)
Branch Partner
FJ Lord Bow
★★★★★ 5/5
GoogleVery happy with Felicity J Lord. Specially with Ilya Hubin.
He helped me last year to find the place and a replacement before leaving. He is really efficient, responsive and always available.
Wish every agent was like him!
Thank you very much.
Paola · 16 April 2022
Agent replied
Dear Paola, I am so happy to read your 5 star review for the great customer service you received from Ilya.
Regards,
David Greenslade (MARLA)
Branch Partner
FJ Lord Bow
★★★★★ 4/5
GoogleFelicity Lord have been great thus far. Most recently Ellie-Mai had my reported issue sorted in no time. Quick response, very helpful, very polite. Overall very understanding and great consistent customer service throughout my time with them.
Keisha · 12 November 2022
Agent replied
Dear Keisha, Thank you for your 5 star review, Ellie-Mai and the Property Management team will be delighted to read this. Delivering great customer service consistently in a polite and professional way is what we always aim to deliver. If you know of anyone else who would benefit from this level of service then please pass on our details.
Regards,
Hassan Ali
Property Management Manager
FJ Lord Bow
★★★★★ 5/5
Googleas a contractor I have been working with spicerhaart for numerous years and the team at FJ Lord Bow lettings is the most Efficient team I’ve dealt with, especially Mr Hamzah very efficient and great communication. Highly recommend
Sam · 30 September 2022
Agent replied
Hi Sam Raymond, Thank you for taking the time to let us know how we did. We look forward to continually providing you with a 5 star service. We hope you have a great day! Thank you again for your star rating! Regards David Greenslade Branch Partner Felicity J Lord Bow (Lettings)
★★★★★ 5/5
GoogleRaj at Felicity J Lord in Mile End was proactive, quick thinking and understood our brief well. Not pushy at all but instead listens and tries to find options to suit. Thank you for your support Raj!
Jenny · 29 July 2019
★★★★★ 5/5
GoogleI had a wonderful experience with this agency. Ilya and Auguste have been very helpful and kind during my moving out. This agency works fantastic!!! It would be a pleasure to see them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Alvaro · 20 June 2022
Agent replied · 19 June 2024
Dear Alvaro, Thank you for your wonderful feedback, Ilya and Auguste will be delighted to read this.
Regards,
David Greenslade MARLA
Branch Partner
★★★★★ 5/5
GoogleAuguste at FJ Lord Bow office did a great job letting out our flat. She was very professional and efficient and answered our (many!) questions. They were able to find us a tenant very quickly. Would highly recommend.
Jack · 13 September 2022
Agent replied
Dear Jack,
Thank you for your wonderful review. Auguste is delighted to read this. If you know anyone else who would benefit from our service please pass on our details.
Kind Regards
David Greenslade MARLA
Branch Partner
FJ Lord Bow
★★★★★ 5/5
GoogleI spoke with Omor, he was very patient and understanding about all my issues. He was also very polite and professional and got my issue resolved quickly
Freddie · 31 August 2023
Agent replied · 30 September 2023
Dear Freddie, Thank you for your review.
Regards,
Hassan Ali
FJ Lord Bow Lettings Property Management
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