Trusted Agent profile · London
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFound a very nice flat thanks to them. I was in touch with Auguste Didvalyte (one of the agents of FJ Lord Bow Settings) and she was super-reactive at all my questions. Once I decided to place an offer, I was able to follow all the steps through a website and it worked quite smoothly.
Dear Eugenio, Thank you for your 5 star review. Your comments means so much to us and Auguste will be delighted. Regards, David Greenslade MARLA Branch Partner
5/5
GoogleJean Piper at Felicity J Lord has done an excellent job when taking inventories for my property. I would thoroughly recommend her services.
Dear Helen, Thank you so much for your wonderful review. It is a pleasure being able to help you and Hamzah will be delighted to read your kind words. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleWorking with Hamza was an absolute joy! Very efficient and great communication. Thank you for your excellent service Hamzah and the FJL Bow team.
5/5
GoogleDuring my property search, I had the opportunity to work with Auguste who was lovely- very prompt to come back and update me on the progress of my enquiry, and was very thorough in answering any questions that I had.
Dear Tamara, Thank you for your 5 star review. We are delighted the service you received was amazing. Auguste will be delighted to read this. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleBilal was super helpful from the get go - would 100% recommend!
Dear Gina Sherpa, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from a 5 star service please pass on our details. Regards, David Greenslade (MARLA) Branch Partner
5/5
GoogleRaj really went above and beyond to facilitate our first property purchase, he was friendly and helpful throughout and really dedicated his time and knowledge to make the process go smoothly. Thank you Raj and FJLord team!PositiveProfessionalism
5/5
GoogleAs a landlord, I have received a good level of service. Quick to respond to queries and problems arising from the rental property. Hassan even visited the property to carry the wardrobe up to the flat left outside in the rain by the delivery company! He has been absolutely brilliant. Thank you
Dear Anu, Thank you for your 5 star review. Hassan will be delighted to read this. He is always willing to assist in any way he can. Regards, David Greenslade MARLA FJ Lord Bow
5/5
GoogleRaj was very enthusiastic and helpful in securing the property that I was keen on purchasing. He would promptly discuss matters and was always willing to help in whatever way he could. His relaxed viewing style makes the whole process much smoother and enjoyable.
5/5
GoogleDylan & the Team were very helpful at renewing our tenancy agreement at a fair price. Really appreciate all the help, very happy with the service.
Dear Francisco, Thank you for your 5 star review and kind words for Dylan. Dylan and our Property Management team are delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow Property Management
5/5
GoogleRaj and the team were really friendly and helpful in selling our flat. They were responsive and turned up at the agreed times and kept us informed throughout the process. Raj was particularly helpful on completion day and helped everything go very smoothly.
5/5
GoogleSarah was great, very helpful
Dear Hayley, Thank you for your 5 star review, Sarah will be delighted. Regards, David Greenslade MARLA Branch Partner
5/5
GoogleThank you Bilal!! He help us a lot, best agent!!
Dear Damia, We are so happy to read such a great review about Bilal and Felicity J Lord Bow(Lettings. If you know of anyone else who would benefit from our assistance the we would be happy to assist. Regards, David Greenslade MARLA Branch Partner
5/5
GoogleBilal was very helpful and friendly. It was a pleasure.
Dear Carlos, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Bilal in particular. We hope you enjoy your new home. If you know of anyone else who would benefit from this 5 star service please feel free to pass on our details. Regards, David Greenslade (MARLA) Branch Partner
1/5
GoogleAfter a month of having my friend and I running around chasing paperwork and references while holding our deposit they called us on the day of signing to say that the landlord has pulled out. Giving us 20 days to find a property and complete referencing again.
Dear Shaikho, I am sorry you felt the need to leave this review. I am fully aware of your frustration , however we did all we could to get you moved in to your new home, however the final decision was the landlords and we explained this to you and kept you updated at all time during your application. We wish you every success with your future move,. Regards, David Greenslade Branch Partner FJ Lord Bow
5/5
GoogleEllie-Mae at bow was super helpful with mine and my partners problems. We had moved into the property and struggled to settle being the first we’d moved into; Ellie-mae helped with all our questions and resolved any queries very quickly. Thanks to all the staff at Bow
Dear Zak, Thank you for your 5 star review, i am so happy o read that Ellie-Mai has been able to help you as you settle in to your first home together. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow
5/5
GoogleAfter a long search for a property, Raj helped me find the perfect flat where he managed the sale from start to finish. He went above and beyond with managing the solicitors from both sides to ensure that the sale went as smoothly as possible.
Dear Dilyan , Thank you for your review. Raj takes great pride in ensuring all buyers are kept up to date along the process and we all wish you every happiness in your new home. If you know of anyone else who would benefit from this level of service please pass on our details. David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleMatthew and Hassan have been giving me a very good support, always available to clarify my questions and answering quickly to my enquiries. Thank you guys!
Dear Rafael, Thank you very much for your 5 star reviews for me and Matthew. Our Property Management Team is delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow PM
5/5
GoogleRaj from Felicity J Lord showed us around a lovely flat in Bow. His manner was friendly and helpful. He made us feel at ease and did not rush us through the viewing like other estate agents seem to. Thanks Raj
5/5
GoogleProffesional and prompt service. Was helped in my renewal process by Dylan Pitter who was very helful and made the process easier for me.
Dear Cosmin, Thank you for your 5 star review and kind words for Dylan. Dylan and our Property Management team are delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow Property Management
5/5
GoogleFJ Lord have been really efficient in dealing with the extension agreement of my flat. Particular praise goes to Matthew Russell for all his help.
Dear John Bird, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Felicity J Lord Bow (Lettings)
5/5
GoogleSold my property with these guys during a tough period (Covid). They got me higher than my asking price in the end, were always professional and a pleasure to deal with. Fully recommend using them if selling a property in their area. Raj especially was excellent throughout the whole process.
Thank you David! Was a joy dealing with you. All the best in your future endeavours.
5/5
GoogleWe had a great experience moving in, Ilya in particular was super helpful and a top bloke. Thanks for help once again!
Hi Heshaam, Thank you for the fantastic review, I am glad you was satisfied with the service received from myself. Kind regards, Ilya @ Bow Lettings
5/5
GoogleRaj and all the team were brilliant throughout the whole process. Nothing was too much trouble. I would highly recommend buying a property through Raj and Felicity J Lord in Bow. Thank you very much
Many thanks for your review, Christopher, Raj and the team will be delighted with the feedback. Gurmukh Panesar, team at Bow (EA)
5/5
GoogleThank you so much for J.lord. They are very friendly and professional.Mr Raj He's my agent. He's smart and very quick .With his help, it took me less than three months from viewing the house to getting the key.PositiveResponsiveness, Quality, Professionalism, Value
Bing Thank you very much for the positive feedback and we hope you enjoy your new home. please let us know if we can be of assistance moving forward, if we don't speak before Merry Xmas and hope you have a prosperous. Gurmukh and the team in Felicity J Lord Bow.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
