Trusted Agent profile · London
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleReally great service from Jean at Felicity J. Lord. We had an ongoing issue which was causing us quite a bit of stress, but Jean efficiently, calmly and confidently resolved it and provided a great attention to detail and great customer service.
Dear James, Thank you for your 5 star review and kind words for Jean Piper in our Property Management Team. Jean will be delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
1/5
GoogleDreadful communication, ignore emails and phone calls. We pulled out of tenancy due to them and rogue dodgy landlord.
Hi Rebecca, Thank you for your review, firstly, I am incredibly disappointed to read your review and would like to investigate this further for you. Would you be able to email PMBow@fjlord.co.uk so we can take a look into this. Regards, Property Management Team FJL Bow Lettings
5/5
GoogleAmazing experience with Felicity J Lord but even more with the help from Ilya. He turned the moving in something easier than what expected.
Hi Carlotta, Thank you for the fantastic review, I am glad you have been happy with the service. Regards, Ilya @ FJL
5/5
GoogleRaj is a knowledgeable guide to housing in East London. He showed me the places that I had identified that I wanted to see, as well as ones that I wouldn't have picked on my own, but are actually potential fits. I appreciate his honesty, empathetic suggestions and support.
5/5
GoogleI'm extremely pleased with the help provided by one of the agents, Hamzah Hussain. We had a major flooding in the apartment and he helped us through the whole process and he's now making sure that it will all be fixed! Great service!
Dear Elisa, Thank you for your 5 star review and kind words for Hamzah Hussain. Hamzah and our Property Management team are delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleGreat service from Bobby and team. All paperwork done the same day and they took care of the rest.
Dear Suren Moodliar, Thank you very much for the feedback, it was a pleasure working with you and I look forward to doing so in the future. Felicity J Lord Bow (Lettings)
5/5
GoogleReally helpful and know their area well. Thanks to Gurmuk Top man!
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
5/5
GoogleDylan and the whole team are super helpful. Cant recommend them highly enough.... as a note, I live in spain and have used them for over 10 years to manage my property in Bow
Dear Andy, Thank you for your 5 star review and kind words. Dylan and our Property Management Team is delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleExcellent service and support throughout our moving process. Bilal was incredibly reliable and friendly. Thank you!
Thank you for taking the time to leave such positive feed back, I know that it will mean a great deal to Bilal and the team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Enjoy your new home!
5/5
GoogleWe have just rented our property out through FJL and have been very satisfied with the service they have provided. They found us good tenants, who offered an attractive rent. They were also really helpful guiding us through the process as first time landlords, and really helped us sort everything out. Ilya and David have been really helpful throughout. Thank you!
Dear Ross, Thank you for your feedback and that you have been delighted with our service after having a bad experience in the past. Regards, David Greenslade MARLA, Branch Partner.
5/5
GoogleSold my property with these guys during a tough period (Covid). They got me higher than my asking price in the end, were always professional and a pleasure to deal with. Fully recommend using them if selling a property in their area. Raj especially was excellent throughout the whole process.PositiveQuality, Professionalism
Thank you David! Was a joy dealing with you. All the best in your future endeavours.
5/5
GoogleI met Jean Piper of FJ Lord today and I found her to be professional and a lovely lady and very helpful in trying to resolve a few issues I had with the tenants whom had vacated. I would recommend FJ Lord as a professional managing agent to a prospective landlord.
Dear Mr Hady, Thank you for your 5 star review. Jean has years of experience in Property Management and is always able to give great advice to our landlords and assist with any issues that may arise. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow
5/5
GoogleHassan Ali was excellent in promptness and service.
Dear Louise, Thank you for your 5 star review. Hassan takes such pride in delivering outstanding customer service and will be delighted to read this. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow Lettings
5/5
GoogleHamzah stepped in to manage some works which needed doing on my flat. He was a real pleasure to deal with, responsive and proactive and I totally trusted that he was doing everything to get the matter resolved as quickly as possible. Thanks!
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleWe were recently shown round a great place in Mile End by Ilya Hubin. He was a great agent, and was great responding to all our queries. We ended up signing the place, and have been very happy with the entire process.
Dear Ned, Thank you for 5 star review. Ilya and the team are delighted to read you comments. If you know of anyone else who would benefit from this same level of service please pass on our details. Regards, David Greenslade MARLA Branch Partner
4/5
GoogleRaj and Gurmukh were communicative and personable throughout the whole process! Thanks again
Dear Lucy, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received. Raj and Gurmukh will be delighted to read this.
5/5
GoogleDylan from Felicity J. Lord helped us to negotiate and complete the extension agreement. He is extremely professional and we thank him for his service.
Dear Xingang, Thank you for your 5 star review and kind words for Dylan. Dylan and our Property Management Team are delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleWe have received great customer service from Ellie-Mai! We had a leak in our flat and Ellie-Mai managed to get a contractor out to fix within 3 hours of us reporting the issue, She is great asset to Felicity J Lord.
Dear Joe, Thank you for your wonderful review and kind words for Ellie-Mai in our Property Management Team. Ellie-Mai will be delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleDylan from Felicity J. Lord helped us to negotiate and complete the extension agreement. He is extremely professional and we thank him for his service.
Dear Xingang, Thank you for your 5 star review and kind words for Dylan. Dylan and our Property Management Team are delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleSold my flat through Felicity J Lord, specifically Raj and Gurmukh in the Mile End team - attentive team, always making themselves available to me for questions. Great overall experience.
Paul, Its been a journey but we got there in the end. Thank you for your confidence in us and business. All of the best in your future endeavours and no doubt we will keep in touch. Gurmukh and the team in Felicity J Lord Bow (EA)
5/5
Googlefriendly staff and special mention for Gurmukh Panesar. has always given me very good advice and knows the market in Bow better than anyone. if you have a property to sell or want to buy , he's the person to speak to.
Thank you for your kind words Alexandra, I am glad to have helped you in your journey with the knowledge you love the place you are in now. Thank you for inviting us to your house warming the food was amazing. I have no doubt we will keep in touch and best of luck in the future. Gurmukh & the team in Felicity J Lord Bow (EA)
5/5
GoogleResponsive and proactive service from Jean Piper regarding a broken appliance in our flat organised a replacement efficiently and no fuss, thank you!
Dear Georgi, Thank you for your 5 star review. Dylan and our Property Management Team are delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleFJL and Ranveer specifically has been helping me to locate the right flat in East London, with excellent knowledge of the area and attentiveness it's been great to see the care he has for our relationship and my specific needs.
Hi James thanks very much for your review, Ranveer will be chuffed with your positive feedback. Gurmukh Panesar, team at Bow (EA)
5/5
GoogleThey are amazing specially Ilay who guided us with all the process of getting the flat I had so many questions about the process but he was always taking care of us I'm very happy with our new home. Thank you, Felicity J lord .
Dear Marcela, Thank you for your 5 star review. Ilya will be delighted to read how much you appreciated his service. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
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Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
