Trusted Agent profile · London
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJean Piper always goes that extra mile to try and help. I can't praise her highly enough.
Dear Phil Dolling, Thank you for your 5 star review and kind words for Jean Piper. Jean and our Property Management Team are delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleJacob and Auguste have been super proactive, meeting us on very short notice and have communicated great throughout
Thank you very much for your kind words Harry, I'm glad we could be of service! Kind regards, Jacob & Auguste @ Felicity J. Lord, Bow, Lettings
5/5
GoogleBilal was helpful throughout the letting process. He was easy to contact with any concerns and replied quickly. He made the letting process a lot easier. Thank you Bilal!
Hi Danielle, We are very happy to have provided you with such a positive experience and that Bilal made the letting process a smooth process for you.. If you know of anyone else who may need our help please feel free to pass on our details. Enjoy your new home. David Greenslade MARLA Branch Partner
5/5
GoogleI would like to say thank you to Hamzah Hussein. For yesterday’s inspection. Polite and professional
Dear Mauro, Thank you for your review. Hamzah will be delighted. We carry put the visits to ensure everything is ok in your home and action anything that may need doing. Thank you for your assistance. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
4/5
GoogleEllie-Mai has been very helpful and her manner is always professional. Would highly recommend her!
Dear Agnes, Thank you for your 5 star review. We are so happy that your experience with us was such a positive one. Ellie-Mai and our in Branch Property Management team take great pride in delivering 5 star service. Kind Regards Hassan Ali Property Management Manager Felicity J Lord Bow
5/5
GoogleExcellent service throughout the whole purchase. Gurmukh P consistently provided us with the best expert advice and support - the process couldn’t have been easier. Many many thanks Gurmukh!
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleThank you so much to Hamzah Hussain for his prompt response and amazing customer service. I really appreciated.
Dear Rosa, Thank you for your 5 star review. Hamzah has just joined our in branch Property Management team and already he is providing our landlords and tenants great customer service. Regards, David Greenslade Branch Partner FJ Lord Bow
5/5
GoogleHighly recommend this letting agency! Ellie-Mai made my Change of Sharer process very smooth. Very helpful.
Dear Daniella, Thank you for your 5 star review. Auguste will be delighted to read this. We hope you enjoy your new home. Regards David Greenslade MARLA Branch Partner FJ Lord Bow
5/5
GoogleZak was extremely helpful and patient whilst we viewed a property for sale. I can highly recommend him and the team. Thank you again.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleJean was very polite, helpful and responsive throughout the end of tenancy process. Thank you!
Dear Lewis, Thank you for your review. Jean Piper always ensure all outgoing tenants and aware of the procedure to ensure no end of tenancy surprises and I appreciate your taking the time to leave your review. If you know of anyone else who would benefit from this level of service please pass on our details. David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleRanveer Bachu was very supportive, good time management and excellent customer care
Thank you Parbhakar Ranveer will be chuffed to receive your kind words, please let us know if we can help moving forward Regards Gurmukh and the team in Bow Felicity J Lord (EA)
5/5
GoogleI strongly recommend Felicity because: Dylan Peter - Property Manager at Bow - Felicity J Lord delivered a outstanding support to my property during weekend while our toilets out of order. . Regards, Mohammed Iqbal 60 Regent Square, E3 3HW
Dear Mohammed Iqbal, Thank you for the 5 star review. It has been pleasure being able to help you. Kind Regards Hassan Ali Property Management Manager Felicity J Lord Bow
5/5
GoogleBeen working with Ellie in property management for a lengthy period now and can easily say she's a very big asset to FJL and of the best managers to work with. Operations are always running smooth with her and she is very helpful in ensuring service needs are met in a timely manner. A big thumbs up from us to her.
Dear Jim, Thank you for your wonderful review. We take pride in how we represent our company and thank you for noticing how Ellie was a perfect example of this. Kind Regards Hassan Ali Property Management Manager Felicity J Lord Bow
5/5
GoogleThanks Jean Piper for the efficiency and speed dealing with my deposit release.
Dear Laura, Thank you for your 5 star review. Jean Piper in our Property Management team will be delighted to read this. Kind Regards Hassan Ali Property Management Manager FJL Lord Bow
3/5
GoogleI was having trouble getting my deposit back and it had been ongoing for 2 months, however, Hassan Ali, the new property manager, sorted it all for me in just a couple of days. He’s very helpful and replies to emails immediately as he could. I don’t think my problem would have been solved if not for him. He’s also very patient and kind. :)
Dear Ericka, Firstly apologies there was a delay in the deposit being returned, one Hassan was aware he dealt with this for you. Thank you for taking the time to leave your review. Regards, David Greenslade MARLA FJ Lord Bow
5/5
GoogleSachin was very helpful and honest about the viewings done, we had a great experience and will continue to work until we find a flat.
5/5
GoogleZak and Gurmukh helped me with the sale of my property. Gurmukh initially came round to the property to do a valuation where he showed extensive knowledge of the local area and what the team had done over the previous 6 months and when we came online we had numerous viewings in the first week and sold after only being on the market for 2 weeks. Very happy
:) thank you for the feedback John, we can only hope all of the sale run this smoothly. Gurmukh and the team in Bow
5/5
GoogleBilal has been one of the most reliable agent I've never met. I couldn't be happier with this agency and with my new flat. Thank you :)
Dear Fabiana, Thank you for taking the time to leave us feedback. We are really pleased to hear about your experience with us and in particular, Bilal. If you know of anyone else who could benefit from the same 5 star service please so pass on our details. Regards, David Greenslade (MARLA) Branch Partner
5/5
GoogleFelicity J Lord are extremely professional and are a pleasure to work with. Carl Gunn Property Manager is very efficient and provides a brilliant service for both tenants and provider's.
Dear Nicola Cole, Thank you for taking the time to share your experience. We pleased to hear of your positive experience!
5/5
GoogleAuguste was fantastic, very responsive, informative and accommodating
Dear CW, Thank you for your 5 star review. Auguste will be delighted to read this as she and the team take great pride in delivering great customer service. Regards, David Greenslade (MARLA) Branch Partner
5/5
GoogleI had an amazing time buying my flat from Felicity J. Lord and Lettings Bow. Everyone on the team was incredibly friendly and helpful, whenever I reached out they always helped me quickly and efficiently. The agent I bought off was Raj who was great and had all the qualities of a great agent. Helpful, knowledgeable and charming. Couldn't recommend more 5/5
5/5
GoogleHighly recommend this agency. Special thanks to Hamzah Hussain for efficient service
Dear Eva, Thank you for your wonderful review. Auguste takes great pride in delivering great customer service. Regards, David Greenslade Branch Partner FJ Lord Bow
5/5
GoogleHamzah was very helpful getting us moved out of our flat! Would definitely recommend!
Dear Kate, Thank you for your review. We understand moving out can be stressful and i am so glad Hamzah made this process smooth for you. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleFelicity J Lord has been our estate agent for almost a year now and they have been great from the start! Originally our main point of contact was Auguste and she was awesome. Our new point of contact is Hamzah and he makes all the processes seamless & very easy - a great person to work with!
Dear Jordan, Thank you for your 5 star review. We are delighted that you appreciate the service being delivered throughout your tenancy and in particular from Auguste and Hamzah. Regards, David Greenslade Branch Partner FJ Lord Bow
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Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
