Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFelicity J Lord, with the exceptional help of Hassan Ali, provided outstanding assistance in finding our rental property. Their expertise and dedication in understanding our needs led us to the perfect home. They were responsive, efficient, and made the process hassle-free. We highly recommend their exceptional service. Thank you, Felicity J Lord and Hassan Ali!
Mohammad · 22 November 2023
Agent replied · 19 June 2024
Dear Mohammad,
Thank you for your 5 star review. Myself and our Property Management team are delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
★★★★★ 5/5
GoogleCouldn’t ask for a better agent! Ilya was responsible, very polite, and answered all our questions professionally.
Terrance · 10 February 2023
Agent replied
Dear Sat, Thank you for your 5 star review. Ilya will be delighted to read this as he takes great pride in delivering great customer service.
Regards,
David Greenslade (MARLA)
Branch Partner
★★★★★ 5/5
GoogleGurmukh and Zak at the Bow branch helped with my sale, they were great on communication and flexible when arranging viewings. As my flat was Shared Ownership they were able to show to full and partial buyers, an option not suggested by any other agents I spoke to.
When our buyers ran into trouble with their solicitor, they left no stone unturned to keep things moving and ensure the chain didn't fall through.
Laurie · 12 March 2022
Agent replied
Laurie, thank you for the feedback. I apricate your patience through out the sale. We were luck enough to have a understanding chain and seller.
I wish you all the best in the future.
Gurmukh and the team in Felicity J Lord Bow.
★★★★★ 5/5
GoogleTolu provided a great service! Answered all my queries efficiently and proactively
Very pleased with Tolu!
Lyn · 20 July 2025
Agent replied · 23 August 2024
Dear Lyn,
Thank you for your 5 star review and kind words for Matthew Russell. Matthew and our Property Management Team is delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
★★★★★ 5/5
GoogleRanveer was very helpful at showing us around a property and answered any questions that we had with good knowledge.
Chloe · 13 October 2022
Agent replied
Thank you for your feed back Chloe, I'm sure Ranveer will be over the moon with the feedback, he is the newest member of our team but speaking to him it will be hard to tell. Hopefully he finds you what you are looking for.
Gurmukh Panesar and the team in Felicity J Lord Bow.
★★★★★ 5/5
GoogleVery helpful and knowledgeable Jean Piper! Thank you 🙏 …
Valeriya · 20 September 2025
Agent replied
Dear Valeriya, Thank you for your 5 star review. We take great pride in delivering great customer service and we are delighted to read this.
Regards, … More
★★★★★ 1/5
GoogleTerrible service. When we got the flat it was dirty and there were dead flies everywhere. The oven was broken we had to fix it ourselves. They said they were gonna fix the bathroom, it’s been a month and they still haven’t done anything about it. They got their money upfront and they don’t care about any of our problems now. Would not recommend. Do not get involved with them.
Nil · 2 October 2024
★★★★★ 5/5
GoogleJean was very professional and efficient and would definitely use FJ Lord again.
Alexandra · 2 June 2023
Agent replied · 30 September 2023
Dear Alexandra, Thank you for your 5 star review. Jean takes such pride in being professional and she will be delighted to read this.
Regards,
Hassan Ali
Property Management Manager
FJ Lord Bow
★★★★★ 5/5
GoogleGreat assistance with dealing with a problem with my rented property from Hassan Ali. Dealt with promptly and very helpful with all the information I needed.
Anna · 20 March 2025
Agent replied · 20 March 2026
Dear Anna,
Thank you for your 5 star review.
I am glad that you were satisfied with the service provided by myself. If you need any further assistant, please do not hesitate to contact me.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow Property Management
★★★★★ 5/5
GoogleEnjoyed very positive experience when purchasing my first ever property from Felicity J Lord Bow branch. Raj is very helpful, responsive and responsible during the whole process. Will definitely recommend to friends and 5-star rating of course!
Ash · 8 July 2018
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleVery happy with the service provided by David Greenslade and his team at FJ Lord Lettings in Bow
Cindy · 12 December 2022
Agent replied
Dear Cindy, Thank you for your 5 star review. We always aim to provide great customer service. If you know of anyone else who could benefit from our service please pass on our details.
Regards,
David Greenslade (MARLA)
Branch Partner
FJ Lords Bow
★★★★★ 5/5
GoogleVery positive experience with my purchase. Raj and Gurmakh were both extremely pleasant to deal with, highly professional and communicative and helped take the stress out of the process.
Max · 11 May 2021
Agent replied
Max thank you for your kind words. I hope you enjoy your new home its. Please let us know if we can help with anything in the near future.
Gurmukh and the team.
★★★★★ 5/5
GoogleMassive shout out to Ilya, who’s patience and support helped us find the flat we wanted. He went above and beyond, so we’re grateful.
Charlie · 12 March 2022
Agent replied
Dear Charlie, Thank your for you 5 star review, Ilya will be delighted to know you appreciated his efforts.
Regards,
David Greenslade MARLA
Branch Partner
FJ Lord Bow
★★★★★ 5/5
GoogleI had a great experience with the whole team from the FJ Lord Bow Lettings but especially Auguste! So helpful from start to finish.
Jordan · 12 March 2022
Agent replied
Dear Jordan, Thank you for your review, Auguste will be delighted you are happy.
Regards,
David Greenslade MARLA
Branch Partner
★★★★★ 1/5
GoogleHad the worst experience with them. Had to terminate our contract in a month as no repair works were being done and the flat was given to use in a terrible condition. Still haven’t received our deposit back and our case keeps going to different agents. Extremely disappointing
Alisha · 21 March 2024
Agent replied · 19 June 2024
Hi Alisha
Sorry to hear you have had a bad experience, Can you please email Callum.Crundwell@fjlord.co.uk and we can look in to this for you.
★★★★★ 5/5
GoogleDealt with Ellie-Mai Hannan - she was very polite and helpful, thanks Ellie!
Evie · 3 May 2023
Agent replied · 30 September 2023
Dear Evie,
Thank you for your 5 star review and kind words for Ellie-Mai in our Property Management Team. Ellie-Mai will be delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
★★★★★ 5/5
GoogleHamzah was really helpful through every step of the process, would definitely recommend
Christian · 3 May 2023
Agent replied · 30 September 2023
Dear Christian,
Thank you for your 5 star review and kind words for Hamzah in our Property Management Team. Hamzah will be delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
★★★★★ 5/5
GoogleEllie-Mai & Hamza were very professional & great in dealing with my enquiries.
Jag · 3 May 2023
Agent replied · 30 September 2023
Dear Jag, Thank you for your wonderful review and kind words for Ellie-Mai and Hamzah in our Property Management Team. They will be delighted to read this.
Kind Regards
Hassan Ali
Property Manager FJ Lord Bow
★★★★★ 5/5
GoogleMy experience with Felecity J Lord at Bow has been an excellent one. The staffs are not only efficient at what they do but also very courteous and kind. They made moving home a less stressful event.
MOHAMMAD · 20 August 2017
Agent replied
Dear Mohammad Sohel Al Rajib, Thank you for taking the time to share your experience. We are very happy to have let your beautiful home, we wish you all the best in your new place, Regards, Bobby.
★★★★★ 5/5
GoogleWe had been experiencing issues in our apartment for several months after moving in. Finally, Matthew Russell arranged for someone to come and fix it. We are very thankful for his help, as no one else seemed responsive except him.
Shreya · 9 August 2024
Agent replied · 23 August 2024
Dear Shreya,
Thank you for your 5 star review and kind words for Matthew Russell. Matthew and our Property Management team are delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
★★★★★ 5/5
GoogleIlya Hubin is the best Senior Lettings Associate I have ever met. He really takes care of his clients both from the tenant end and landlord end. I rented a property here and had to end the tenancy before the contract date. Within 1 day he found a solution that works for all 3 of us. Thank you Ilya! A+++++++++++++++++++++
Hashu · 21 May 2021
★★★★★ 5/5
GoogleI reported several maintenance issues to Matthew, and he resolved them quickly and efficiently. I couldn’t have asked for a better service!
Rebekah · 20 April 2025
Agent replied · 20 March 2026
Dear Rebekah,
Thank you for your 5 star review and kind words for Matthew. We are delighted that you were satisdfied with the service provided by our branch.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow Property Management
★★★★★ 5/5
GoogleRaj and Gurmukh have gone above and beyond for us. From the first listing our property to exchanging contracts, they have been incredibly professional and responsive and a total pleasure to deal with. We struggled with the communication from our buyer's solicitor who were very slow getting back to us, but Raj and Gurmukh managed the situation so well, and were brilliant at chasing up and getting everything over the line. Couldn't recommend them more.
Rachel · 23 June 2021
Agent replied · 30 September 2023
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleEllie is very quick at responding and is happy to help you
Max · 3 May 2023
Agent replied · 30 September 2023
Dear Max Green,
Thank you for your wonderful review and kind words for Ellie-Mai in our Property Management Team. Ellie-Mai will be delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
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