Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLooking for the dream house to rent can be so stressful but thankfully we met Ilya Hubin early enough on our searching venture.
He honestly listen to all our requirements and after couple days he came back with a house that to be honest was too good to be true. He gave us great tips to secure our offer will go ahead positively. All the procedure with Felicity J Lord was very smooth , with great detail and help whenever we needed! Definitely recommend the agent and the specific office! Me and my flatmate are super happy!
Althea · 1 May 2021
Agent replied
Dear Althea,
Thank you for your 5 star review and that Ilya helped you secure your dream home. Your comments means so much to us and Ilya will be delighted.
Regards,
David Greenslade MARLA
Branch Partner
★★★★★ 5/5
GoogleSelling my flat in Poplar went thru so well without complications due to the diligent help of Raj Hanspal. in the Bow branch of FJLord
Bridget · 15 June 2022
Agent replied
Dear Bridget, Thank you for the 5 star review. Can i ask who you dealt and what they did to impress you so that i can ensure they see your review.
Regards,
David Greenslade (MARLA)
Branch Partner
FJ Lord Bow
★★★★★ 5/5
GoogleWe had an issue with our toilet and I sent an email to Jean to report it. I greatly appreciate her immediate response and amazed how quick it was for the plumber to solve the problem.
Noemi · 6 December 2024
Agent replied · 9 January 2025
Dear Noemi,
Thank you for the five star review and kind words for Jean Piper. Our Property Management Team is delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
★★★★★ 5/5
GoogleThanks to Ranj who showed me a few properties and helped advising me in my search . He went out of his way to keep me up to date on updates and helped me immensely.
Highly recommend
Thanks
Tushar
Lets · 1 October 2018
Agent replied · 30 September 2023
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleThanks Ranveer for your time and showing me around. Appreciate you having a plan B when we couldn't access the intended property.
Hakim · 13 October 2022
Agent replied
Hi Hakim,
Thank you for the feedback, Ranveer is very proactive member of the team and it allows him to think on his feet if a issue occurs.
I really apricate your feed back and all the best in your search.
Gurmukh and the team in Bow Felicity J Lord (EA)
★★★★★ 5/5
GoogleBeen really pleased with how they've handled a few issues on moving in that the previous tenant had kindly left for me. Hamzah helped with adding an addendum to the inventory and check in after discovering a problem a few days after the period of editing ended, and they've been good with quickly fixing a couple of problems with lights and fans that I found. Hopefully they'll keep this up, very impressed so far
Santero · 16 April 2022
Agent replied
Dear Santero,
Thank your this great 5 star review. Hamzah as part of our in branch Property Management team are here to help all our tenants and landlords and we appreciate you taking the tome to recognise this.
Regards,
David Greenslade (MARLA)
Branch Partner
FJ Lord Bow
★★★★★ 5/5
GoogleIlya has been exceptionally helpful at finding me the perfect flat. Highly recommend him!
Anastasios · 2 July 2023
Agent replied · 30 September 2023
Dear Anastasios, Thank you so much for 5 star review. Ilya will be delighted to read this.
Regards,
David Greenslade (MARLA)
Branch Partner
★★★★★ 5/5
GoogleI bought a property through Fjl last month, Zak and Gurmukh followed the process, updated me regularly the whole way and was super helpful. Had a few issues with completing in time and the team went above and beyond to help cover all points and to make sure i was happy and aware of every situation during the process, highly recommend using fjl to buy or sell, very happy and helpful team! Thankyou to Zak and Gurmukh especiallyPositiveProfessionalism
Grace · 24 August 2021
Agent replied
:) Thank you Grace, hope you are enjoying your new home.
Gurmukh and the team in Bow.
★★★★★ 5/5
GoogleExcellent service, Auguste was just fantastic, always there when you needed and very speedy with the replies!
Cannot thank her enough!
Tom · 12 November 2022
Agent replied
Dear Tom, Thank you for your 5 star review. We take great pride in delivering great customer service and Auguste will be delighted to read this.
Regards,
David Greenslade (MARLA)
Branch Partner FJ Lord Bow
★★★★★ 5/5
GoogleWe went to Felicity J Lord bow letting where we met ILYA. He was very professional and in touch with us the whole time. He guided us about what sort of property would suit us and It was a smooth ride from viewing the property and to getting the keys. I highly recommend ILYA for anyone looking for a home.
Asad · 20 March 2025
★★★★★ 5/5
GoogleCould not have asked for a better service! Bilal was extremely helpful throughout the letting process - very professional, fast and efficient. He was always available to answer with any concerns or questions we had. Highly recommend!
Edgaras · 20 August 2019
Agent replied
Thank you for providing such positive feedback Edgaras. It will mean a great deal to Bilai and the whole team at Bow. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleHad a good experience with FJL while moving to a new flat. Ellie-Mai was very responsive and friendly guiding us through the process.
Ronan · 14 August 2022
Agent replied
Dear Ronan, Thank you for your 5 star review. We are so happy that your experience was such a positive one and Ellie-Mai take great pride in delivering 5 star service.
Regards,
David Greenslade (MARLA)
Branch Partner FJ Lord Bow
★★★★★ 5/5
GoogleJean Piper has been extremely friendly, polite and best support ever. Happy to have someone like her checking the flat and helping me!
Maximiliano · 14 August 2022
Agent replied
Dear Maximiliano,
Thank you for your 5 star review. Jean will be delighted to know you appreciated her customer service.
Kind Regards
Hassan Ali
Property Management Manager
Felicity J Lord
★★★★★ 5/5
GoogleJacob Dono
(Negotiator - Felicity J. Lord - Bow)
has been helpful, polite and professional.
From the viewing to the move-in everything went smooth, no confusion or hiccups.Moving doesnt need to be stressful - that’s if you chose the right people to sort it such as Jacob Dono and Felicity J Lord
Attila · 20 February 2024
Agent replied · 19 June 2024
Hi Attila,
Thank you for the fantastic review, I am glad you was satisfied with the service received from myself.
Kind regards,
Jacob @ Bow Lettings
★★★★★ 5/5
GoogleEllie was prompt and capable in her job, she made the process of moving in quite easy. I would highly recommend her.
Michael · 13 September 2022
Agent replied
Dear Michael,
Thank you for your 5 star review and kind works for Ellie-Mai in our in branch Property Management Team. We are delighted that you are pleased with the service received by Ellie-Mai.
Kind Regards
Hassan Ali
Property Management
Felicity J Lord Bow
★★★★★ 5/5
GoogleFelicity J. Lord had been our estate agency for almost 3 years and during this period they had proved themselves very competent, responsive and efficient on several occasions. We had to change agents as we moved back to our country, but the whole process went very smooth and quick thanks to the service provided by the agency team and in particular the property manager Mr Hassan Ali. We will recommend them to our friends.
Raffaella · 12 March 2022
Agent replied
Dear Raffaella, Thank you for your 5 star review. We are so glad that we are continuously providing great service and that Hassan Ali and his team based in branch are looking after you.
Regards,
David Greenslade (MARLA)
Branch Partner
FJ Lord Bow
★★★★★ 3/5
GoogleWas okay, referencing process is too long and the flat didn't come with light bulbs.
Although Auguste is amazing and helped us in every way she could, she's lovely.
Jay · 11 September 2021
Agent replied
Dear Jay, Thank your your review.
Kind regards,
David Greenslade MARLA
Branch Partner
FJ Lord Bow Lettings
★★★★★ 5/5
GoogleFelicity J.Lord were very helpful and accommodating in arranging viewings. Estate agent Ranveer was very professional and knowledgeable during the viewings.
Nahar · 13 October 2022
Agent replied
Hi Nahar,
Thank you for the feed back I'm sure Ranveer will be chuffed with your words.
Gurmukh and the team in Bow Felicity J Lord (EA)
★★★★★ 5/5
GoogleAuguste was super helpful right from booking the original viewing of our property right the way to our move in date!
George · 13 October 2022
Agent replied
Dear George, Thank you for your 5 star review. We are delighted you found the whole process of renting with FJ Lord Bow with the guidance form Auguste so easy.
Regards,
David Greenslade (MARLA)
Branch Partner
★★★★★ 5/5
GoogleWe had a wonderful experience dealing with Auguste. As we were moving from Ireland we expected some difficulties in securing a place. The process was a breeze with Auguste and she was so accommodating with our situation and answered all of our queries promptly. We are delighted with the excellent service she has provided for us and a wonderful place to live!
Ellen · 2 June 2023
Agent replied · 30 September 2023
Dear Ellen, Thank you for your 5 star review. Auguste and the team take great pride in delivering great customer service and understand it can be challenging when moving. I am so glad you are enjoying your new home.
Regards,
David Greenslade (MARLA)
Branch Partner
FJ Lord Bow
★★★★★ 5/5
GoogleEllie-Mai was polite and informative and got back to me quickly when I contacted her.
VP · 3 May 2023
Agent replied · 30 September 2023
Dear VP Reflex,
Thank you for your wonderful review and kind words for Ellie-Mai in our Property Management Team. Ellie-Mai will be delighted to read this.
Kind Regards
Hassan Ali
Property Manager
FJ Lord Bow
★★★★★ 5/5
GoogleRanveer was very communicative and kept me up to date with new suitable properties as they came on the market.
SD · 12 November 2022
Agent replied
Hi SD Cundall
Ranveer is very proactive and he will be excited to see such positive feed back. Hopefully helps you move soon.
Regards
Gurmukh and the team in Bow Felicity J Lord (EA)
★★★★★ 5/5
GoogleThis was our first experience using Felicity J Lord, and we would happily recommend. Our estate agent, Raj was highly professional, honest and friendly. He showed us a range of flats and took the time to listen to our thoughts without coming across as pushy. His knowledge of the building and surrounding area was really helpful and overall we were pleasantly surprised having received such an excellent service.
Pierce · 29 July 2019
★★★★★ 5/5
GoogleI used Raj Hanspal and the team in Bow to purchase my first property. He was courteous and quick to respond to any emails or phone calls in connection with my purchase. Overall an excellent service!!
Andy · 29 July 2019
Agent replied
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
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