Trusted Agent profile · London
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleDylan was extremely helpful, friendly and very easy to communicate with. Made the process so much easier than it has normally been in the past. Thank you for your help Dylan.
Dear Flowmary, Thank you for your 5 star review and kind words. Dylan and our Property Management Team are delighted to read this. Kind Regards Hassan Ali FJ Lord Bow
5/5
GoogleHad my annual property inspection, by Ellie-Mae Hannan - good communication in advance, and turned up on the dot at the allotted time. Inspection was easy and fuss-free, been impressed with the company at all stages so far with them
Dear Will Kirby, Thank you for your 5 star review and kind words for Ellie-Mai. Our in branch Property Management Team will be delight to ready this. Kind Regards Hassan Ali Property Manager.
5/5
GoogleJean Piper picked up a cry for help from me on transferring rental money to my account and next morning it had been paid in - she fed back to me at every step and so thank you Jean!
Dear Gill Ringland, Thank you for your 5 star review and kind words for Jean Piper in our Property Management Team. Jean takes great pride in providing excellent customer service. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleIlya was great and very friendly. One of the best estate agents I’ve encountered yet. He’s been very helpful and the communication from this branch has been lovely and much appreciated. Thank you!
Dear Beni, Thank you for your 5 star review. Ilya will be delighted to read this as he takes great pride in helping tenants. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow Lettings
5/5
GoogleRenting through Ilya at FJ Lord Bow Lettings has been great - easy / smooth process from viewing through to signing. Any questions we’ve had have been helpfully answered through WhatsApp & looking forward to moving in shortly. Would recommend
Dear Tim, Thank you for your 5 star review. Ilya will be delighted to read this as we take great pride in the service we deliver. If you know of anyone else who would benefit form our services please do not hesitate to pass on our details. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleMy dealing Ellie-Mai and Hamzah has been very positive. As a landlord i highly recommend. They managed to find me cheapest quote for the works that needed to be done in my property. Thanks you so much.
Dear Masuma Chaudhary, Thank you for your wonderful review. We are delighted that your experience with Hassan Ali in our Property Management Team was a positive one. Kind Regards Hassan Ali Property Manager Felicity J Lord
5/5
GoogleAuguste was very helpful during the whole process of viewing and making an offer on the flat. She gave enough details and guidance. Auguste showed positive attitude and desire to help.
Dear Roksolana, Thank you for your kind words. It is always a pleasure to read feedback and Auguste takes great pride in delivering great customer service. David Greenslade (MARLA) Branch Partner FJ Lord Bow Lettings
5/5
GoogleThis was the most seamless rental ever. Bilal was exceptional and worked with us almost every step of the way in securing our new apartment, paperwork, reference checks, etc. We had been pretty unimpressed with agents in London however Bilal outperformed and we are very happy with our new home and look forward to the next 2 years!
Dear Rashmi. Thank you again for taking the time to let us know how we did and in particular Bilal he will be delighted to read this. If you know of anyone else who would like benefit from this 5 star service please pass on our details. Have a great day. David Greenslade (MARLA) Branch Partner
5/5
GoogleThis was my first time selling a property and I had loads of questions: a few important ones, some tricky ones and a load more silly ones. Gurmukh and his team could answer them all. I wish I had another property to sell, would look no further. Thank you guys for helping me deal with a complex sale.
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleI wanted to express my appreciation for the excellent service I’ve received from Jean Piper in the property management team. She has always been particularly helpful, answering my questions with clarity and resolving any issues promptly. It’s always much appreciated :)
5/5
GoogleSachin was a very helpful and friendly agent. He answered all my questions very well and explained all aspects and benefits of the property clearly.
Thank you for the feedback Beatrice, Sachin is still learning but has over 45 years experience behind him in the office. His willingness to listen and come back with he relevant information is once of him many trats we love. Hopefully he helps you find your ideal home. Gurmukh and the team in Felicity J Lord Bow (EA)
5/5
GoogleGreat service from Hamzah and Jean from Felicity J Lord. They conducted a home inspection and were very thorough, helpful and polite. They pointed out a number of corrections that were needed at the flat - which will prove very useful! Thank you Jean and Hamzah!
Dear Arjun, Thank you for your 5 star review. Hamzah & Jean take pride in assisting all of our tenants and delivering great customer service as part of our in branch property management team. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleIlya has been extremely helpful and really friendly throughout our move. The process all went very smoothly and we are really happy with our new home. We will happily use Felicity J Lord as agents again.
Dear Helena, Thank you for your 5 star review. Ilya will be delighted to read this as he takes pride in delivering great customer service. I am glad you found the process so smooth and your experience was a friendly and enjoyable one. I trust you are enjoying your new home. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleI just moved in my new flat after using the services provided by Felicity J. Lord Lettings and it is exactly what I was looking for. Ilya Hubin was very accessible and quick to help in everything I needed. I highly recommend their services.
Dear Carlos, Thank you for your 5 star review. We are delighted that your experience with us and Ilya was such a smooth one for you. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleGurmukh and his team have been extremely helpful, updating me on everything new on the market and fulfilling all my requests when I have asked. Ranjit in particular has been amazing when dealing with me with regular updates and always providing the time to show me new things on the market when it arises. Overall fantastic team. Highly recommended
Dear Darren Yip, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleI have used David and his team at FJ Lord Bow Lettings for several years and they keep me updated on the current market and ensure everything is taken care of for me. I would happily recommend them
Dear Paul, Thank you for your 5 star review. It is a pleasure being able to assist you. and we value your loyalty. If you know of anyone else who could benefit from our services please pass on my details. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
4/5
GoogleRanveer was professional and polite right from the start. Though the property shown to us didn’t meet our needs, we’re satisfied with the manner in which the booking and viewing was conducted. Thanks again, Ranveer.
Many thanks for your review, Jan, Ranveer will be delighted with the feedback. Gurmukh Panesar, team at Bow (EA)
5/5
GoogleIlya at FJ Lord Bow Lettings has been extremely helpful through the entire process of finding and securing a suitable apartment for us, would definitely recommend
Dear PJ, Thank your your review. Ilya will be delighted to read your comments and thank you for taking the time to leave your review it really is appreciated. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow Lettings
5/5
GoogleGurmukh was great to work with and very responsive. We had various problems throughout the purchase and he was able to navigate through them elevating the stress of buying form us. Thank you and the team for making this happen.
Thank you for the great feed back Simran. it was a pleasure working with you and I wish you all the best moving forward. Gurmukh and the team in Felicity J Lord Bow (EA)
5/5
GoogleDylan was incredibly helpful and speedy in our contract renewal process
Hi Avi, Thank you for your review, I am glad you was satisfied with everything. Kind regards, Dylan @ Felicity J Lord, PM Bow
4/5
GoogleI recently rented out my property through Felicity J Lord. I shopped around and chose them as they were professional yet competitive in their pricing. Ilya Hubin and David Greenslade were both very helpful guiding me through the process of finding a tenant.PositiveProfessionalism
Dear Sarah, Thank you for your 5 star review. We are all delighted we were able to help you and that you found our service professional and responsive. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow Lettings
5/5
GoogleHad a really great experience moving with FJ Lord and having lived in one of their properties for a few months now, they've been excellent whenever we've had any issues or concerns- Hamzah was super helpful and communicative when we needed our fridge seeing to.
Dear Ashleigh, Thank you for your 5 star review. We take pride in our in branch property management team and delivering outstanding customer service, Hamzah will be delighted to read this. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow
5/5
GoogleHamzah has been really helpful during our tenancy with Felicity J Lord. All communication and requests were always dealt with in a swift and professional manner. Great service! Thank you
Dear Emily, Thank you for your wonderful review and kind words for Hamzah. Hamzah and our Property management team are delighted to read this. Kind Regards Hassan Ali Property Manager FJL Bow
4/5
GoogleWe recently rented an apartment through FJ Lord Bow Lettings and their agent, Auguste was very kind and cooperative. Even though initially we faced some maintenance issues with the property, however, Auguste and her team was very proactive to get things sorted. Cheers!
Dear Apurba, Thank you for your review. I am so glad that as a team and with Auguste were able to help you move in to your new home and support you once you had moved in. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
