Trusted Agent profile · London
★★★★★
964 reviews across 2 platforms
644/646 Mile End Road, London, E3 4LH
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 644/646 Mile End Road, is rated 4.6 out of 5 across 964 reviews on two platforms, including 962 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe would like to say a BIG thank you to Ellie-Mai Hannan, who is handling our rental property! She is extremely efficient and helpful. Her response to emails and requests is also very quick and thorough!! A definite asset to the company!!
Dear Nikki, Thank you for your 5 star review and kind words for Ellie-Mai Hannan in our property management team. Ellie-Mai will be delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleWe are continually provided with first class information and communication by Carl and the team, with regards to all property maintenance issues that require attention. This enables us to ensure all property inspections and work proceed smoothly and without issues and that our job is made straight forward to carry out. with full, ongoing support from Carl. Dave / Homeline Property Services Ltd
Dear Dave, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you receive from Carl.
5/5
GoogleShe went above and beyond to sort something very serious out for us, she was calm and collective and really helped us out. I can’t thank her enough. Jean was amazing. Thank you
Dear Shaday, Thank you for your 5 star review. Jean and our Property Management team are delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
4/5
GoogleOverall, I was happy with my experience during the renting process in London. Auguste Didvalyte was my main contact and she was extremely helpful on my queries. She is also quite responsive person.
Dear Buket, Thank your your review. Auguste will be delighted to read your comments and thank you for taking the time to leave your review it really is appreciated. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow Lettings
5/5
GoogleWe recently successfully completed the sale of our apartment in Bow E3 via Felicity J. Lord. The sale was managed by Raj from the Bow Office who proved to be the most professional person involved in the transaction. He consistently communicated with both sides in the transaction and was tenacious in making a difficult sale process a success. A very dedicated, impressive individual.
Hi Paul, Thank you for your review, It was a pleasure. Regards, Raj @ Bow Felicity J Lord, Sales
5/5
GoogleThanks so much to Shannon Steadman, Ranveer Bhachu and Gurmukh Panesar for helping me find and purchase my dream flat. As a first time buyer the team were very patient and helpful with guiding me through the buying process.
Dear Lewis, Thank you for your 5 star review. Shannon, Ranveer and Gurmukh will be delighted to read this. As a team, helping you buy your first home provides them with such satisfaction. Enjoy your new home. Regards, G Panesar Branch Partner FJ Lord Bow
5/5
GoogleI use Felicity J Lord Lettings in Bow to manage the rental of my apartment and David and the team really take care of everything. Happy to recommend especially Hamzah Hussain he's first class. Very obliging and helpful 👌 👍 …
Dear Finbarr, Thank you for your 5 star review. We are so glad you appreciate the service we provide you. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleI told Hamzah at FJLord (who manage our property) Bow that I couldn't face ringing up British Gas and waiting on hold for hours to get our Gas Safety Certificate...he said to leave it with him. And within ten minutes it was in my inbox. Amazing. Thank you Hamzah.
Dear A-bel, Thank you for your review. Doing tasks that landlords may not want to do is all part of our Property Management service and it allows landlords to spend time doing the things they enjoy. If yu know of anyone else who would benefit from this level of service please pass on our details. David Greenslade (MARLA) Branch Partner FJ Lord Bow
2/5
GoogleAfter the initial slick sales onboarding, I have been left really disappointed by the quality of the "fully managed" service. I opted for this as I work full time and thought that this would be a more stress free option for both me and my tenant. But the lack of accountability, organisation and overly delayed responses (if you get one at all) to everything has left me frustrated enough to delete my previous review and update to this 2 star one that better reflects my ongoing and more recent experiences.
Hi Ebona, Apologies that you are not happy with the service provided to yourself. I believe Hamzah has been updating you in regards to your property? If there are any outstanding issues, please reach out to myself and i will be able to look into these for you. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleWe've had a great experience so far working with Ranj, Gurmukh and the team at Felicity J Lord Bow. They have been helpful, friendly and informative. We are delighted to have had their assistance and support on buying our first home and they have been really helpful and friendly throughout; from flexible viewings to help with the entire acquisition process. Thanks guys
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleWe found a great apartment with the help of Auguste! She made the whole process very easy!
Hi Maeve, Thank you for your fantastic review, I am glad everything was smooth. Speak soon. Kind regards, Auguste @ Felicity J Lord, Bow, Lettings
5/5
GoogleA dedicated thank you to Ilya at Felicity J. Lord for helping us secure the property we were really keen to rent. Auguste was also a great agent to liaise with. They were always available and prompt to answer any questions we had!
Dear Kawtar, Thank you for your 5 star review. Ilya and Auguste really enjoy helping and finding tenants their new home. They will be delighted to read this. If you know of anyone else who would benefit form our services please do not hesitate to pass on our details. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
5/5
GoogleHad a swift return of deposit after leaving the property we had rented for ten years. Also has help over returning a rent as I didn’t cancel my standing order correctly. Jean Piper helped through the process quickly and with great communication.
Dear Nathan, Thank you for your 5 star review and kind words for Jean Piper. Jean and our property management team is delighted to read this. Kind Regards Hassan Ali Property Manager Felicity J Lord Bow
5/5
GoogleDylan was really pleasant to work with as a tenant, polite and professional. He made renewing our tenancy quick and easy :)
Dear Izzy, Thank you for your 5 star review and kind words for Dylan Pitter. Dylan and our Property Management Team is delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleI would highly recommend Felicity J Lord specially bow church letting branch for anyone looking for a good representable rental property. I would also thank Hassan Ali for my very smooth check out and finalizing the finance in regards to the deposit. Such a wonderful feeling when you deal with such a professional mannerisms.
Dear Mina, Thank you so much for your 5 star review. Hassan will especially enjoy reading this. Regards, David Greenslade MARLA Branch Partner
5/5
GoogleVery good, friendly and professional service from Ilya. He was very helpful throughout the letting process! The online portal and guidelines are so easy to understand and well-organised! Very pleasant and relieving experience and I would really recommend Ilya and this agency!
Dear Yen, Thank you for your 5 star review. The team take great pride in delivering great customer service and I am delighted that you found the service for Ilya. Regards, David Greenslade (MARLA) Branch Partner
5/5
GoogleShannon was really helpful with all of our questions in the process of purchasing our first home. It was great having someone who would respond quickly and she was great at asking the seller for information on our behalf, even after completing on the flat.
Hi Joe, Thank you for the feedback, the buying process is never straightforward but Shannon has been amazing in smooth out the process for all parties involved. I'm sure she would be happy for the positive feedback received. thank you again. Gurmukh Panesar and the team in Felicity J Lord
5/5
GoogleParticular thanks to Shannon as our 'move manager': always on hand with insightful and helpful advice and guidance, often going above and beyond to help us through an otherwise fretful process. Much appreciated.
Hi Jenny, Thank you for the feedback, Shannon is a assert to the team and see has proven her worth on more than one occasion. When we have chains involved its hard to keep all parties happy and in the loop but its something she can do effectively. I hope you enjoy the next chapter in your life and please reach out if we can help with anything in the near future. Gurmukh Panesar and the Team in Bow Felicity J Lord Bow (EA)
5/5
GoogleDylan Pitter is always so polite, efficient and helpful. He is also so prompt in responding to emails!
Dear Natasha, Thank you for your 5 star review and kind words for Dylan Pitter. Dylan and our Property Management team are delighted to read this. Kind Regards Hassan Ali Property Manager FJ Lord Bow
5/5
GoogleHad a really great experience moving with FJ Lord and having lived in one of their properties for a few months now, they've been excellent whenever we've had any issues or concerns- Hamzah was super helpful and communicative when we needed our fridge seeing to.
Dear Ashleigh, Thank you for your 5 star review. We take pride in our in branch property management team and delivering outstanding customer service, Hamzah will be delighted to read this. Regards, David Greenslade MARLA Branch Partner FJ Lord Bow
5/5
GoogleI worked with Ilya Hubin from the FJ Lord Bow Lettings office finding a new flat in the Bow area, he was very helpful and informative throughout the whole process providing answers to any questions we asked - would highly recommend!
Dear Greg, Thank you for your 5 star review. Giving you all the information you need is important to help you when looking to move and i am delighted you found Ilya so helpful. If you know of anyone else who would benefit form our services please do not hesitate to pass on our details. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
1/5
GoogleOver the past two months, my experience has unfortunately been quite disappointing. I was initially thrilled to have an offer accepted on a flat, but the communication since then has been extremely poor. Despite reaching out multiple times via phone and email to the estate agent, Sachin, my messages were often ignored. On the rare occasions he did respond, there was no information provided, with repeated promises to check with the seller that were never followed up on. After escalating the matter to his manager, Gurmukh, I was assured I would receive a response, however, this too was not fulfilled, and communication has since ceased entirely despite numerous requests for calls. The lack of professionalism and courtesy throughout this process has been very frustrating, and I believe it reflects poorly on the agency’s commitment to its clients.
5/5
GoogleExcellent service. They were very communicative and patient when it came to selling my property. SACHIN was point of contact and I found him very knowledgeable. They supported us throughout the selling process and I would fully recommend using this estate agent.
Dear Ashik , it was an uphill struggle at the end but we got there. Hope you and Cally settle in well in your new home. Thank you for your business again! - Sachin @ Felicity J Lord, Bow Sales
1/5
GoogleLetting and property management service extremely poor. Bad communication throughout the tenancy including failing to respond to emails and failing to inform of crucial communal changes including changing of locks to a bike store. It took …
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
