Felicity J Lord London reviews

★★★★★ 1/5

Google

Definitely don't look for this one. Agents Ben and Oliver are extremely unprofessional, dereliction of duty, and rude. They will pretend to be kind on the surface at first, but in fact they are completely incapable of solving the problem. The house is dirty and messy. The question, either replying months later or pretending not to know, is all documented by email. Terribly inefficient, rude, ridiculous company.

陽藝術YANG · 24 June 2020

★★★★★ 5/5

Google

Hi, Just to say that Lisa Nokes, Property Management Manager, has been wonderful to work with regarding the renewal of our tenancy. She is very courteous and highly professional. The services she provided could not have been better! All the best, Sunita & Joe 76 Kelday Heights 2 Spencer Way London E1 2PW

Grump · 28 August 2022

★★★★★ 5/5

Google

Great experience, Bilal was very helpful and efficient. Would fully recommend using these guys!

Jonny · 26 February 2021

★★★★★ 5/5

Google

I've seen multiple properties with Luke and always had a great experience, always helpful with details about the properties, and respectful in his follow ups without being pushy. Great agency, would recommend.

Clelia · 23 March 2024

★★★★★ 5/5

Google

Luke Jackaman at Felicity J Lord has been a great point of reference for our initial house search. Always available and precise with his answers, he was also key to our contact to the mortgage broker. Massive thanks for your excellent service, Luke!

Donato · 29 June 2023

★★★★★ 5/5

Google

Luke Jackaman from Wapping Felicity J. Lord estate agents has gone above & beyond assisting me with finding my new home, proactively informing me of available properties that matched my criteria and providing expert advice along the way. Excellent customer service, highly recommended.

B · 29 June 2023

★★★★★ 4/5

Google

I want to salute the professional service provided by lettings agent Gen-Lun Wong. He took on a draining, knotty, unsolved problem related to my property - stuck with it - and solved it. His quiet, determined persistence is a huge asset.

James · 5 August 2023

★★★★★ 1/5

Google

My first experience in London has been with this agency, they always tried to make things easier

Carlos · 29 July 2019

★★★★★ 1/5

Google

Poor communication skills and zero clarity from Mohammed paired with a very rude attitude from Christopher. Overall relieved that they deliberately didn’t let us take our time (literally just the weekend) to decide if we wanted to get an apartment available two months later, despite us being the landlord’s first choice. Won’t recommend and won’t deal with them in the future.

Alessandra · 23 March 2024

★★★★★ 5/5

Google

James at Felicity J Ward was super supportive through our moving process, he was very friendly but professional and answered all our questions however silly. They were great at checking in and making sure we were Ok with all the proceedings, making it a swift and easy process. Highly Recommend.

K · 3 November 2017

★★★★★ 5/5

Google

I recently purchased a property listed by FJL Wapping. They were helpful, professional and responsive - a particular shout-out to Martin Press who has been an absolute lifesaver, and I'm convinced the sale would have fallen through had it not been for him! I would definitely recommend him.PositiveResponsiveness, Professionalism

Ella · 25 August 2022

★★★★★ 4/5

Google

The Manager of the Wapping Branch, Louise Smith, has always been extremely helpful, prompt with responses and very efficient in carrying out requests and the necessary activities for the letting of my flat. I could not ask for a more pleasant and co-operative contact. I do however find F.J.Lord's letting fees expensive and I may well be seeking an alternative agent in the future.

Gillian · 10 December 2018

★★★★★ 5/5

Google

Moncef was courteous, friendly and incredibly thorough when showing me the property. I appreciated his conscientious approach and calming nature. He took plenty of time to ensure I saw all the features and really made the effort to help me visualise how I could use the space.

Natasha · 25 June 2019

★★★★★ 5/5

Google

Good at the gentle reminders!

Mark · 23 March 2025

★★★★★ 5/5

Google

We really appreciate Luke's effort to put a viewing list together in such a short notice. We felt that he obviously knows the area very well by answering our questions when he drove us around. We thank your help.

Tomoyo · 10 June 2023

★★★★★ 5/5

Google

I recently purchased a property listed by FJL Wapping. They were helpful, professional and responsive - a particular shout-out to Martin Press who has been an absolute lifesaver, and I'm convinced the sale would have fallen through had it not been for him! I would definitely recommend him.

Hells · 24 June 2022

★★★★★ 5/5

Google

James at FJ Lord was a great negotiator for us; very friendly, helpful, informative, and showed us exactly the types of flats we were looking for. Similarly James's colleague Louise was able to help us whenever we had any questions or concerns. Highly recommended!

Stephanie · 29 July 2019

★★★★★ 5/5

Google

Luke helped me view all the properties they had that met my criteria at a single appointment. Really efficient! He also responses super fast!

Xiaodan · 23 March 2024

★★★★★ 5/5

Google

Marta was was very helpful through the process and we are very happy!!

Mikko · 20 January 2017

★★★★★ 5/5

Google

Shobad did an excellent job on the sale of my flat. He was well prepared when he came to value the flat, was pleasure to work with throughout and was responsive, consistent and persistent in helping to bring my buyer across the line. I wouldn’t hesitate to work with Shobad again.

Thomas · 24 June 2021

★★★★★ 5/5

Google

Highly recommend Ben and Bhavi for finding flats!

Huangli · 3 December 2019

★★★★★ 5/5

Google

Martin and Luke did a terrific job, not just finding a buyer in a difficult market but showing the perseverance and patience to get the sale over the line.

Edward · 14 October 2023

★★★★★ 1/5

Google

I lived in a property managed by fjl for 2 years and almost decided to stay with them for longer, because they were renting out a property that seemed ideal for me. However, based on the poor customer service I received throughout the 2 years living with them, I decided to go with a different estate agent - best decision I could've made! During the 2 years I spent with fjl, I had to chase a minimum or 2 times to even get a response on issues that came up - even urgent ones, like when the washing machine flooded the kitchen and leaked to the flat below. I reported this straight away and didn't get a response for days, and when they finally got back to me they made me deal with the supplier myself even though fjl never provided me with the information I needed for this, causing me to go back and forth endless times (and of course, they would take their sweet time to provide me with the info the manufacturer requested each time). This caused me to live without a washing machine for longer than a month in the middle of lockdown - being high risk this was a huge inconvenience which I never received compensation or even an apology for. They didn't get back to me about my move out date or final rent payment until I chased different people several times. When I moved in, the place was full of clutter & filthy and when I requested professional cleaning, only surfaces and floors were done (not oven, fridge etc. Which I had to do myself). My guarantor and I received threatening "rent in arrears" letters incorrectly 3 times because the property manager wouldn't tell finance department about arrangements I would make with the landlord. I moved out over a month ago and its take seven emails for anyone to get back to me about the deposit. SEVEN. And even then, their response was "we'll get back to you this week" (they, of course, didn't). The list goes on. The sales team was responsive when I was moving out because it was in their interest to organise viewings and ensure the move out went smoothly, but there's been radio silence since - the person I was dealing with ignoring my calls, emails and WhatsApp messages. The only person that is consistent is Bhavi, thank god for her. Although she's from a different department that doesn't deal with any of the issues I've had, I still forward her my messages when everybody else at fjl is ignoring them and she gets back to me straight away every time. Which after being ignored for long periods of times (often weeks), is highly appreciated. She is definitely the exception though. I'm not sure if it is laziness or incompetence but dealing with fjl is an incredibly frustrating experience that I wouldn't wish on my worst enemy. Stay away from them.NegativeResponsiveness, Quality, Professionalism, Value

Maz · 25 August 2021

★★★★★ 5/5

Google

They helped with my search and provided good opportunites, even though I ended buying in a different area I had a pleasant collaboration with the company and agent Luke Jackaman.

Gianluca · 21 August 2023