Felicity J Lord London reviews

★★★★★ 5/5

Google

Dominique was punctual to my viewing, is so friendly and incredibly helpful. As a first time buyer, I felt really out of my depth, but she offered up great advice and has been wonderful through every step of the process (even helping me outside of normal working hours). Thanks Dominique!

Kelly · 14 June 2023

★★★★★ 5/5

Google

Natalie has been extremely helpful with our property management needs. She is attentive, respectful, and quick - all great qualities you need to make a letting experience seamless. Definitely recommend!

Jenny · 11 August 2024

★★★★★ 1/5

Trustpilot

Felicity J Lord

I had emailed Felicity J Lord several times regarding several maintenance requests and I was completely ignored. There were several maintenance items that were supposed to be included as part of my initial offer and they were never completed. I had to do many of the repairs myself. The management here is awful and they will only contact you when they need something. Stay far away!

Jack · 7 May 2021

★★★★★ 5/5

Google

Carlo Durso is a great support. As we don't live near our rental property, but we always feel that the flat is in great hands. Carlo is reliable, efficient and always friendly. He even answers the phone! Which can be quite a rare feature of some services these days!

Olivia · 14 June 2023

★★★★★ 5/5

Google

They were very helpful especially Bryan who assisted me in finding a home

EMILIA · 6 April 2025

★★★★★ 5/5

Google

Jada was fantastic, friendly, and professional. She made the process of viewing the Brixton property easy and enjoyable. Highly recommend!

Harry · 4 January 2025

★★★★★ 4/5

Google

I specifically speak with Natalie Black, Shakira and Joy in the South London area branches. They have all been wonderful with me, dealing with issues as they arise. In terms of customer service, I recommend these three ladies highly.

Gia · 26 November 2025

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

I have been been using Felicity J Lord for renting out my property for over 10 years now, and cannot recommend them more highly. On this particular occasion, I would like to thank Jean Piper for providing an exceptional customer service. Jean went beyond the call of her duty and helped with the removal of some of the old furniture from the property at a very short notice. Thank you Jean!!

David · 7 October 2019

★★★★★ 1/5

Trustpilot

Disorganised, lazy & incompetent

I find Felicity J. Lord's property management to be disorganised, lazy and incompetent. As a tenant, I don't have any authority over the selection of FJL and they take advantage of this. Every time I talk to a senior member of staff they act appalled and the lack of service we are receiving and yet, when copied in they are equally absent and don't seem to have any motivation to make things better. I wish landlord's knew how awful FJL's tenant facing services were but there is no mechanism for us to provide feedback to the landlord. The main issues I have faced are: significant delays in fixing maintenance issues; poor communication (lack of it, delayed response, rude in nature); no follow-up to ensure maintenance jobs are done and done well; no escalation measures when things are not moving forward/getting sorted; lack of responsibility, making it my problem to coordinate and follow-up with contractors repeatedly; etc.

Ashley · 20 June 2024

★★★★★ 1/5

Trustpilot

HORRENDOUS

A loathsome, crooked, inept company. We let our 2 bed flat in Stoke Newington and as the tenancy of our renters came up for renewal they disappeared- completely. nobody answered calls, nobody answered emails, the office was permanently closed. We could not get an answer from anyone on what happened at the end of tenancy. As such we had to deal directly with the tenants ourselves. After about 6 weeks they finally contacted us with no explanation as to where they had gone. We had, had to agree to keep the tenants on for a short period as there was no agent to handover at which point we were told that because we were now handling directly we were liable for several thousand pounds which we had to pay in order for them to release the very pleasant tenants deposit. Corrupt and probably illegal - I will never be abel to vocalise the stress this company caused me whilst pregnant and to then end up out of pocket. Also worth noting they push and push you to up the rent and fees paid by tenants, suggest you can get away without paying certain things and carrying out legal requirements and are literally speechless when you express that you want to price fairly and make sure the property is maintained and safe. How do these companies operate legally and in plain site?

Angewhale · 19 June 2024

★★★★★ 5/5

Trustpilot

An Le is a credit to Felicity J Lord in…

An Le is a credit to Felicity J Lord in Greenwich! I can’t thank him enough for his time and help throughout my search looking for a rental. He is responsive, professional and super friendly. I did end up finding another property with a different agent but I know for my next search I will definitely be coming back to Felicity J Lord. What a great experience. Thank you Anh Le.

Medway123 · 15 August 2019

★★★★★ 5/5

Trustpilot

Outstanding service

Felicity J Lord has been very professional during my 3 years tenancy. In particular, Monica Lazauskiene from The Shad Thames branch in London has been extremely helpful, efficient and friendly whenever I had enquiries or issues. Thank you very much Monika for your kind help and your outstanding service.

Lena · 18 May 2023

★★★★★ 5/5

Google

Bryan was super helpful in securing my rental place, thank you!

Eleanor · 16 April 2025

★★★★★ 5/5

Google

Agent V. Just was very helpful in the short amount of time I had to find a property. She listened carefully and understood exactly what I wanted. She made me feel that we were a team and went for the extra mile given the complexity in my situation, as I came to move from overseas in the midst of a brexit situation. Thank you!

Anissa · 14 June 2021

★★★★★ 5/5

Trustpilot

Top notch service

Hamzah Hussain has been very helpful to myself over the past year. He is always ready to assist whenever there is a persisting issue and he always ensures it gets resolved.Though, I must say, I have always had a good experience with the management and staff at FJ Lord.

T · 17 April 2023

★★★★★ 1/5

Trustpilot

I rented a property through J Lord and…

I rented a property through J Lord and had serious issues from day one. I was told the property would be vacant and professionally cleaned before I moved in, but when I picked up the keys and went to the property, it was full of the previous tenant’s belongings, dirty, and in terrible condition. When I returned to the office to raise this, they told me to remove furniture (sofas and beds) myself, completely unacceptable. Only after pushing back did they ask me to move in a few days later so they could clean and remove the rubbish.

Aggelikh · 7 August 2025

★★★★★ 5/5

Trustpilot

Thank you so much Ilya for your help…

Thank you so much Ilya for your help and support during this process! It has been a pleasure working with you so far, you have been very professional and willing to understand our needs! We have been looking for a new apartment for a while now and it’s very difficult to find someone that really listens to you but you did it great! Thanks a lot, Martina & Vittorio

Martina · 31 August 2019

★★★★★ 5/5

Google

Thanks to Jada for her help and support in finding flats with my short notice! She was very helpful and made everything easy. Highly recommend her!

Sara · 24 August 2024

★★★★★ 5/5

Google

Thanks to Jada for her help and support in finding flats with my short notice! She was very helpful and made everything easy. Highly recommend her!

Sara · 21 August 2024

★★★★★ 5/5

Trustpilot

Felicity J Lord review

Our experience with Felicity J Lord was superb. Bilal was extremely helpful throughout the letting process and went to great lengths to help us secure our flat even working on his day off. Bilal was always on hand to answer any questions and delivered excellent customer service. Thanks again for all your hard work and making this a stress free move for the both of us! Jake and Helena

Jake · 6 June 2019

★★★★★ 5/5

Trustpilot

I would like to pass on my thanks to…

I would like to pass on my thanks to Serkan for all his help in finding tenants for my property. He was really helpful and professional and a pleasure to deal with. He gave me updates on every viewing and I would have no hesitation in recommending him going forward.

Sandra · 20 December 2024

★★★★★ 5/5

Trustpilot

Ballal at Felicity J Lord (Bow office)…

Bilal at Felicity J Lord (Bow office) successfully rented my property nearby in Stratford, Bilal secured great quality tenants very quickly and the service he provided was first class. He also responds straight away and as soon as he can to any questions which is really helpful.I can highly recommend Bilal to any Landlord to find great tenants quickly and for tenants to find a perfect property.Timecharter Properties

J · 31 October 2019

★★★★★ 5/5

Google

Bryan has been excellent- very friendly and helpful. Great!

Thomas · 16 April 2025

★★★★★ 1/5

Google

Moving out of our flat tomorrow and been trying to contact them for almost two weeks to check organize the checkout but no response. Have called so many times and been told an urgent message has been passed on to the property management team and they will get in touch, but no one has. Emailed branch manager, branch assitant manager, area manager, but no repsonse. Really unprofessional operation

Simon · 17 November 2024