Felicity J Lord London reviews

★★★★★ 5/5

Google

I've worked with Adam and I've had an amazing experience end to end. First Adam was responsive and proactive to suggest and show me different properties that I might be interested in. Then I receive professional support through the negotiation phase. Finally, I was directed toward various other professionals to support my flat purchase (solicitor, mortgage brokers, etc.). I would recommend him to anyone in the Brixton/Stockwell area.PositiveResponsiveness, Quality, Professionalism

Laurie · 26 August 2021

★★★★★ 5/5

Google

Joy was incredibly helpful :)

Anna · 2 September 2025

★★★★★ 2/5

Trustpilot

Three-month fight for £500 deposit

Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the Property Ombudsman. Firstly they didn't progress our application or process any documents for over two weeks after we paid the deposit, and did not respond to calls or emails until we stated we would withdraw the application.They then quoted a move-in date two weeks after the move-in date signed on the offer form, stating that the current tenants couldn't move out. This was then retracted when it was proven that this was against the offer submitted and accepted, as well as the advertisement of the flat which remained on RightMove.The branch refused to refund the holding deposit, despite two clauses of the Tenancy Fees Act being applicable to our case. They also claimed that we misunderstood the legislation.The refund was gained after the Property Ombudsman was contacted, however it took them two weeks to refund the money after they confirmed the decision. They claimed that they did not have my bank details, and requested my private data three times from different contacts within the company, raising significant GDPR concerns.We had an awful experience and only got our money back after a lot of stress and lost time. We are just glad that we saw the problems early in the process and didn't get tied into a 12 month tenancy agreement.

Tenant · 22 November 2023

★★★★★ 5/5

Google

Naomi has been super helpful whilst finding us our new home. She’s done all of the hard work for us and has been very organised and professional, making the whole process as easy as possible. She’s also had a kind, polite and lovely manner, making her a delight to work with! Thanks again, Naomi!

Charlotte · 14 June 2023

★★★★★ 5/5

Google

Jada was great throughout the process being very clear, punctual and helpful. Which was very welcome :)

James · 16 April 2025

★★★★★ 2/5

Trustpilot

Poor rental management company

Poor rental management company, who took well over a month to return our deposit because they had failed to contact the landlord and actually complete the check out. Incompetent at times with a refusal to read detail in emails or to log information on their systems, including fixes needed and dates of when they’d sent contractors out to quote for jobs (one gentleman came out three times to do the same quote whilst I had to hand slot in the broken blinds every night that we had for well over six months). One of the worst experiences was when they took over 14 days to fix and replace our boiler which meant no hot water at all (washing up included) in the winter. They would not be rushed and said we should use friend’s homes for showers- despite the fact we are paying full rent?! They used only one gas boiler contractor, they’d not briefed him on where the gas and water stock cock was which was located outside of the building (and worse, it turned out they didn’t even have this information on file) and he was not interested in finding it when he eventually got to us. I then spent over an hour of my working day looking for it, and found the location via my neighbours. He decided he didn’t have enough time to complete the job because it was nearing mid day. He couldn’t come back for another full week after that and then he failed to arrive because he had a driving accident (which, fine can’t be helped but equally he shouldn’t have been on his phone driving). After much chasing, when the installation was finally done, it was faulty so we were without hot water again and with an agency who were rude in their manner and not appreciative of who much time we’d wasted chasing them and hosting contractors to get this sorted. They then had the audacity to put the rent up- we should have been compensated. The most infuriating part was the agency’s rudeness and lack of empathy for the living situation we were in. Whilst moving out, and having given them the option of every day to host viewings for over a month, several of which they didn’t bother to turn up too themselves and where I had to show the potential tenants around, they demanded access on the last few days when we were trying to pack up, despite previously agreeing to give us a few days where we can actually move out. All because they’d not found anyone to occupy the flat which was over priced with serious damp issues, making my flatmate unwell. The final draw was the fact that we had to email consistently to get our deposit back because they failed to complete the checkout properly. It was well over a month before we got it back. They aren’t the worst agency I have had, and at times had good people who got things done, but there was a lot to improve.

Thyme · 3 September 2024

★★★★★ 5/5

Google

Shakira and Bryan were really helpful and there to answer all my queries. Would definitely recommend.

Guy · 16 April 2025

★★★★★ 5/5

Google

I'd like to say that Cindy Camacho was kind and attentive to all my needs. Overall great service. Would definitely recommend her to help you getting your perfect home. Best wishes Bruno Soares

Bruno · 11 August 2024

★★★★★ 5/5

Google

Shakira was beyond helpful in getting us through the renting process - we had struggled to find an affordable place in London but she found us a flat that was perfect for us! She was available round the clock and answered any questions we had. Super grateful for her help and support.

Lola · 14 June 2023

★★★★★ 5/5

Google

Naomi was extremely helpful in securing my rental property. What could've been a very stressful time was incredibly easy and smooth due to Naomi and her professionalism. She was very diligent and communicative via email and the whole process was as enjoyable as it could be. I would recommend this estate agent!

Emily · 14 June 2023

★★★★★ 5/5

Google

Ozlem was assiting me on my property search and was very knowledgable. Thank you Ozlem!

Shania · 16 April 2025

★★★★★ 5/5

Google

I had an excellent experience with this Brixton branch of Felicity J Lord. My agent was called Ozlem, and they were competent and communicative from the very first email. They kept me informed and found me properties without being pushy or overbearing. They considered my needs carefully and adapted to changes in my circumstances. I highly recommend this agency, and Ozlem in particular.

Elise · 16 April 2025

★★★★★ 5/5

Google

Jessica Delport and her team were an essential part of ensuring a successful let on our Brixton flat. They struck the perfect balance between 'hustle' and professionalism. They were not shy to get involved with the detail to get the deal done. Thanks all. Happy tenant happy landlord

Bradley · 17 September 2023

★★★★★ 5/5

Google

Excellent experience with F.J. Lord thanks to the professionalism and persistence of Wezley Clarke. Although at times other parties made the process frustrating, Wezley went above and beyond to ensure my purchase went through. His help throughout was greatly appreciated!

Louisa · 15 March 2024

★★★★★ 1/5

Trustpilot

The Hackney branch is full of rude

The Hackney branch is full of rude, ignorant, and non-contactable people. Multiple promises of dealing with my deposit, which has now resulted in me having to file a dispute to the TDS. They are very quick to get people into the property, but when you’re moving out, nothing but pure ignorance. Everybody is apparently always in a meeting (or hiding). Don’t touch them with a barge pole. I will be taking this further and advise anyone to avoid them like the plague.

David · 13 September 2023

★★★★★ 1/5

Trustpilot

Flat viewing cancelled without telling me

I arranged a flat viewing with a Felicity J Lord agent. When I arrived I texted the agent who told me the property had been let. We had been discussing the property via WhatsApp so I could have easily been informed about the cancellation. Unimpressed, would not recommend letting through this agency unless you want to be hanging around for a nonexistent flat viewing in the rain!!

Megan · 21 January 2026

★★★★★ 5/5

Trustpilot

Great Service!

Recently let out a couple of properties with the Hackney Branch.The whole team was incredible, especially Annabel, Amanda and Jason. The properties had a few issues that needed sorting out and the team really went the extra mile to ensure that everything was resolved in a professional and efficient manner.Kept an open line of communication throughout and enabled the whole process to be as smooth as possible.A big thank you to you all!Would definitely recommend.

HHL · 30 January 2019

★★★★★ 5/5

Trustpilot

Amazing service provided by FJL…

Amazing service provided by FJL especially Bilal. He did a viewing for us after working hours as that was the only time we could see the apartment. We knew the apartment was perfect for us, thanks to Bilal for securing it for us. The online portal FJL have has really simplified everything. Our references were done in a matter of days. Really looking forward to moving in soon! Thanks from all the lads!

James · 29 December 2019

★★★★★ 5/5

Google

I can't say anything bad from them. They help a lot with all tne process, Shakira when I moved in and Jasotha with the check out. But I need to say a big thanks to Jasotha in particular!

Daniel · 14 April 2024

★★★★★ 5/5

Trustpilot

The best service

I want to express my gratitude to Greenwich (Lettings) Felicity J Lord especially Jordan-Louise Fuller. All stages from arranging the viewing to signing the contact were easy. Jordan was very supportive and attentive to details. She not only helped me find a new apartment, but also had an excellent negotiation with the Landlord (I moved in a week earlier than it was in the initial offer). Many thanks to Jordan and Greenwich team.

Mila · 16 December 2019

★★★★★ 5/5

Google

I sent an enquiry on a property and Cindy was quick to call me to get me registered. Gave great advice and was very informative. Thank you Cindy

Dave · 2 October 2024

★★★★★ 5/5

Google

My wife and I are highly delighted with Felicity J Lord's Brixton. Office, and particularly with the unstinting efforts on our behalf of the Branch Manger there, Jessica Delport. Not only did she ffind new tenants at the top of the market range for the new lease of our property on pretty well the first day of showings, she has also taken on the task of finding alternative accommodation for our outgoing tenants. She is immediately responsive to any request we make and we look forward to the peace of mind we know we will have when she takes over the full management of our property when the new lease begins. Highy recommended!

Robert · 26 July 2024

★★★★★ 5/5

Trustpilot

Great, 5 star service

I was looking for an apartment in Hackney area and had a great experience with Felicity J Lord, especially Patrick at the Hackney branch. He was highly professional and was very quick to arrange viewings. With Patrick's help, it took me 3 days (wow) to find a dream home, I would be happy to recommend Felicity J Lord to my friends and really anyone who is looking for an estate agent in London.

Dima · 11 August 2019

★★★★★ 5/5

Google

Dominique was punctual to my viewing, is so friendly and incredibly helpful. As a first time buyer, I felt really out of my depth, but she offered up great advice and has been wonderful through every step of the process (even helping me outside of normal working hours). Thanks Dominique!

Kelly · 14 June 2023