Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Daniel Bourne in FJL Maintenance Team

We’ve rented our flat through FJL for two year and they’ve always acted promptly when we’ve needed help. We woke up revelry to hear water pouring though the ceiling in our lounge and flowing out through our fuse box. We called to report the fault and Daniel was absolutely on it from the word go. My partner and I both have jobs where it’s difficult to make time to worth these things out but Daniel took care of everything for us, organising an electrician and chasing building management to have the roof looked at. It’s great to know there’s someone looking after your needs when your unable to do it due to outside restrictions.

Patrick · 10 May 2019

★★★★★ 5/5

Trustpilot

FJL in Shad Thames

Used FJL in Sahd Thames and worked with Inga to rent a property for someone coming in from the USA. Inga was first class! From fitting my schedule for viewing (quickly) to answering all my questions I got what I needed to make an offer. Most impressive was the personalised service of dealing with someone in the USA with limited knowledge of London renting. Too the property was fairly priced - I'm sure at FJL's recommendation. Because of that the property will only be empty one day between tenants - a real + for the owner. Thanks Inga, you are a STAR!!

NBild · 26 April 2019

★★★★★ 5/5

Trustpilot

Thank you FJL Greenwich! You're a great team!!

I and my husband just moved to London and to be honest, it was a daunting task for me since we weren't familiar with the renting process. FJL Greenwich by far is the best estate agent that we've ever encountered. I want to thank Le, Jason and Jodie for their exceptional work, kindness and understanding through the process. The great thing about them is, they really, really listen to your needs and your expectations from a flat/house. We had a viewing appointment with Le in Greenwich for a flat; then he took us to another flat that he thought that we'd really like and he was definitely right! He really listened our needs and got us a flat which is a perfect fit for us. Jason and Jodie was very helpful in every step of the renting process and they were all very kind to answer all of my questions (which was around a million!!) Thank you, again, for everything that you did for us, we really appreciate.

MG · 25 April 2019

★★★★★ 5/5

Trustpilot

Highly recommended Real Estate Agent and staff!

As everyone knows, looking for a new flat is not usually associated with the word fun and often leaves everyone involved at the brink of both stress and bankruptcy. That being said, the experience I had with Felicity J Lord was surprisingly stress free and well organised. In particular I would like to thank Bilal Qaisar at the Felicty team who guided us on the journey, from looking at our first flat to actually going through with this property. He was professional, always created a sense of calm and positivity with our hunt and was available (night or day) for our questions and freak out moments. He felt like more of a friend than an estate agent. Not to mention the card he left us when we ended up moving in which was a very nice touch. I would highly recommend Felicity J Lord Bow for their professionalism and great team.Cheers, S&L

Sam · 16 April 2019

★★★★★ 5/5

Trustpilot

Thank you Bilal! From Bruno & Rafaela

Me and me wife have only been in the country for a few months and we were looking for a new home in the bow area. Bilal is the nicest person I have met so far. His professionalism and personality was 5stars and we were just so happy to meet a person like him. He helped us in every way he could. Unfortunately we could not get the flat we wanted because of our own issues. But honestly me and my partner will always put our trust in Bilal and Felicity J Lord if we require there services again.

Bruno · 10 April 2019

★★★★★ 5/5

Trustpilot

Extremely kind and professional

I really need to thank the London Bow FJL office for their excellent work. In particular Ellie and Karen. I needed to move in a very stressful period, but they did everything they could to make the experience as better as possible. Incredibly professional, everything had been clear since the beginning and worked smoothly until the move in date. No waste of time, only kindness, courtesy and competence. I cannot remember the number of questions I asked and the requests for information. However Ellie has always been extraordinarily informative, patient, helpful and friendly, always finding a solution. I never thought that renting a house could be so simple and pleasant. Highly recommended to everyone looking for a flat in London. Thanks again!

Guido · 21 March 2019

★★★★★ 5/5

Trustpilot

An exemplary experience

An exemplary experience! Jason, branch manager of the Greenwich FJL office, has been incredibly informative, patient, supportive and transparently professional throughout this process, which as a first time renter has been rather daunting.My only constructive criticism lies with the communication between the automated Rightmove platform through FJL HQ to the property specific agency as none of my numerous phone calls or email were logged. This, however, bore no resemblance to the immediacy of action I experienced once I arrived at the Greenwich Lettings office; I viewed the desired property within an hour, made my formal offer and am in the process of an, hopefully successful, application. My sincere thanks to Jason and his lovely team at FJL Greenwich.

Maude · 20 March 2019

★★★★★ 3/5

Trustpilot

Property viewing

Shakira Atwell was very helpful and reliable to show us a property and followed up. She went out of her way. Even though the property wasn’t suitable I really appreciated her help. Thank you so much.

Kuldip · 3 October 2025

★★★★★ 4/5

Trustpilot

I have used the full property…

I have used the full property management service with FJL for several years now and, although at the beginning I was not happy with the service, the past couple of years things have improved enormously. The lettings team (particularly Hannah) have been extremely proactive when it comes to re-letting, and have enabled me to re-let without a void for the past 2 years. They seem to have a good knowledge of the lettings market and have given me sound advice on my choice of tenants. My only criticism would be that the Lettrak service (property portal) needs some serious improvement: it is continuously providing inaccurate information, and seems a pretty pointless service unless it can be improved.

Mrs · 28 February 2019

★★★★★ 5/5

Google

Cindy went above and beyond to ensure we got the right home. She catered to all of our needs and displayed good knowledge. Cindy was incredibly helpful and proactive throughout the process. Thank you!

Kirsty · 23 September 2024

★★★★★ 2/5

Trustpilot

Fine until move in day

I'm about to move into a new flat that I viewed with Justyna from the Blackheath branch. I also dealt with a few other members of the team and all were equally helpful. The referencing process went smoothly and any queries I had were dealt with promptly.Their fees seem to be in line with their competitors.** Update after moving in **Could not collect keys until 3pm on move in day, which was not ideal as I had booked that day off work to move and was back at work the following day. It was closer to 4pm before I could start unpacking my first load. The cleaners had only just finished cleaning so carpets were still wet.Flat was advertised as including parking permit, but as yet I have not received a permit so am having to spend an hour every day renewing 12 hourly visitors permits or pay to stay in a public carpark.Not sure where the fault lies for these problems, not necessarily with Felicity J Lord, but has not been a good first few days of the tenancy so far.

MR · 8 February 2019

★★★★★ 5/5

Trustpilot

Highly recommend Fjlord

My girlfriend and I were looking for a 1 bed flat in Islington and have been in contact with Emma from the Islington branch, from the onset Emma was friendly, helpful and even went out of her way to offer us the best service! All of the properties Emma found for us were great but the move in dates didn't work and the property that did work we loved straight away and cannot wait to move! Once we put our deposit down, the referencing process was smooth and efficient. We had 1 minor technical issue but Emma resolved it straight away. Would highly recommend using Felicity J Lord, and Emma to find your next property!

Harry · 31 January 2019

★★★★★ 5/5

Trustpilot

Requirements fulfilled!!! Affordable rate.

Initially, we were a little reluctant to view a place through any agency. Somehow, through Rightmove, we came across through Felicity J Lord. We called them up and gave our requirement as we needed a spacious place but in a reasonable range. The place we queried for was already let agreed, so they asked they would get back once they have something. By afternoon, we got a call back stating there was a new letting which had just come up and they insisted us to view the place. Lucy, who is the Senior Negotiator, guided us in viewing the place as she understood our requirement very well. Believe us! We instantly liked the place as it fulfilled our needs. Since the time we said a Yes for the place, Lucy has been constantly taking care of each and every step until the move in. Honestly, she has been helping us even after the move in. As of Felicity as an agency, everything is so well organized and has every next step channelized. Beginning from viewing request, and then going ahead with the agreement, managing all terms between Landlord and Tenant and Inventory check-in and then Maintenance, everything thing is up in a beautiful site. We are really happy with our move-in and love the place we are now in. Thanks to Felicity, you made the complex journey of the move in, really a cake walk, and not to forget to mention, at a very affordable rate, which we all keep an eye on and try avoiding. I completely recommend. Words can be taken! Thanks!

MK · 22 January 2019

★★★★★ 5/5

Google

We are in the process of buying a house and both Simon and Tommy have been a pleasure to deal with. We received lots of support from Tommy who communicated in a transparent way throughout. So far very positive. Edit: Purchase now done, Simone Tennant managed the move and she was great throughout, thank you Simone.

Adnan · 14 June 2023

★★★★★ 5/5

Google

Ozlem is quick to reply to e-mails and calls - she is always willing to help. A great agent.

Joseph · 16 April 2025

★★★★★ 5/5

Trustpilot

I can very much recommend Felicity J Lord's services.

I have had a very pleasant experience with Felicity J Lord and Mr Hubin, who has shown me a property and is keeping his eyes open for me. The viewing and general interaction with Mr Hubin have been marked by professionalism, patience, and transparency. I have particularly appreciated the pro-active and encouraging attitude with which Mr Hubin has been approaching our search for my perfect property. I thus very much recommend the Agency and Mr Hubin's services.

Tim · 9 March 2020

★★★★★ 5/5

Trustpilot

I was looking to rent out my apartment…

I was looking to rent out my apartment in Bow and David Greenslade and his team at FJ Lord Bow Lettings were recommend to me by my neighbour as they had recently found tenants for his apartment. The team were very responsive and the marketing was excellent. Tenants were secured and I would highly recommend David and his team to any landlord.

Joshua · 12 November 2022

★★★★★ 5/5

Google

Cindy and others from the Brixton team; Jessica and Ella were of great help when trying to sort any issues with my application and put in a lot of work to keep everything running smoothly. Appreciate the help guys !

Eden · 30 May 2024

★★★★★ 5/5

Trustpilot

First time renter

As a first time renter, Lucy was able to settle my anxiety about the overall process. She was also able to take my wants and needs - regarding the type of property I wanted - into account, whilst also remaining honest and realistic about my budget. She also somehow managed to deal with my constant rants about colour scheme and Pinterest boards😂...Overall, Lucy was genuinely an amazing human to go through this stressful process with!

Rebecca · 20 September 2020

★★★★★ 1/5

Trustpilot

DOCUMENT EVERYTHING!

I strongly recommend that anyone renting through this agency documents and reports every single issue during their tenancy. While many of my reports went unanswered, they proved valuable as evidence for later disputes. During my tenancy, I was proactive in reporting the progression of mould in the flat, an issue I knew had affected a previous tenant, who was also charged for mould damage. Despite submitting multiple reports over several months, I received no response until a mid-tenancy inspection, during which the issue was dismissed as “something normal for a flat close to the river.” At the end of my tenancy, I was nevertheless charged £295 for mould damage, despite consistently ventilating and heating the apartment as advised and reporting/seeking advice if there's anything further I can do. This experience has been disappointing and suggests a lack of accountability in property maintenance and tenant support.

Galgrom · 31 October 2025

★★★★★ 5/5

Trustpilot

Ayo was a pleasure to deal with

Ayo was a pleasure to deal with! We had a few tricky things to sort but worked together to try find the best solution and with a few laughs along the way!Made me day speak with him!

Stephanie · 17 July 2024

★★★★★ 5/5

Google

We have been working with Cintia and her team on numerous jobs for the properties that they manage in the Brixton area. Cintia has been fantastic at dealing with any issues arising and always makes herself available to speak to at any given time, which we genuinely value as communication is paramount in our work.

Zahid · 14 June 2023

★★★★★ 5/5

Trustpilot

I received an excellent service from…

I received an excellent service from JordanShe was professional all the timeCaringResponding to queries and mails more fast than expected Taking care of her both tenant and landlord fairly Although I did not make the deal with her, as I let a more close flat to my work, but I can say without hesitation that I can recommend Jordan abd her company if you wanna secure a good price house for you and your family Thanks again

Amr · 19 December 2019

★★★★★ 5/5

Google

Shakira Atwell was very supportive, efficient and kind. Very professional and led a very smooth and trustworthy process.

Henrique · 16 April 2025