Trusted Agent profile · London
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleRobbie was a most reliable agent. Everything about the visit was well planned. A delightful, non pushy agent with a sense of humour. A good sales person and true to her word. What more you could want from an estate agent.
Hi Victoria, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Robbie. Kind Regards, haart, Brixton Sales
5/5
GoogleWezley was a great help in pushing my sale through from the beginning stages of marketing through to the final days of completion. He was consistently championing my side and ensuring I got the best but realistic value. Would definitely recommend.
Hi Shivani, thank you for taking the time to leave a review. We are delighted that you were happy with the service you received from Wezley. Kind Regards, haart, Brixton Sales
5/5
GoogleChloe has tactfully and efficiently managed issues with my tenant who constantly was forgetting to pay rent on time. Chloe is very organized, polite, easy to deal with and always provides prompt responses. Really grateful to Chloe for her great services.
Hi Elina, Thank you for providing us with 5 stars for Chloe's service. We hope to not have to keep chasing your rent but of course will do if needs be. Any issues please don't hesitate to get in touch. Brixton haart Lettings.
5/5
GoogleJasotha was incredibly helpful in facilitating the renewal of our tenancy for a second year. Follows on from a seamless experience the first time round - don't hesitate to deal with!
Hi Charlie Thank you for leaving a lovely review. It's always a pleasure working with you. Felicity J Lord Property Management Team
5/5
GoogleWe had the best experience with haart and especially Shakira took great care of us and was always happy to help. She was always super friendly, easy to reach and would answer all of our questions right away. Because of her I can highly recommend the haart estate and letting agency!
Hi Vanessa, Thanks for taking the time to write a review, we're delighted you had such a good experience with Shakira. If you need anything else do not hesitate to ask. haart Brixton(Lettings)
1/5
TrustpilotIncompetent ripoff merchants
How this agency has a high rating on Google I do not know. They are incompetent and unable to carry out the simplest of tasks. A complete and utter failure to provide even the most basic of services. As a landlord, I employed FJLord’s management services and it has been a disaster. I cannot stress the incompetence of these people, and in particular, this office. Hidden charges, over charges, damage to property, the list is endless. D not use.
Dear Richard, We are sorry that you feel the service you have received was below par.Of course we take on board the feedback given and aim to minimise negative experiences and take all feedback extremely seriously. I’m hoping that you would be kind enough to remove the review considering you confirmed you were happy and satisfied with the outcome of our most recent conversation and the misunderstanding surrounding charges was resolved. Yours sincerely, Nicholas Henderson, Branch Manager
5/5
TrustpilotA big thank you to Muhammad from FJLord…
A big thank you to Muhammad from FJLord in Stoke Newington who has been working with me tirelessly for 3 months to assist in my house hunt! I received periodic phone calls from him to check in on progress with my search and to offer assistance as well as a plethora of potential spaces to view. I felt very well looked after, thanks again!
We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience here at Felicity J Lord Stoke Newington (Lettings)!
5/5
GoogleI can't recommend Tamar highly enough. She was so helpful and responsive. She really listens to your needs/wishes and does her best to find you locations that suit it. She is super friendly!!
Thank you Renata for your lovely feedback on Tamar!. Felicity J Lord, Brixton Lettigs.
1/5
TrustpilotAvoid at all cost
If there is minus score, I won’t hesitate to give them. Last year we rented a flat near old street. From the first day we checked in, they didn’t even care about the flat and client. We came to completely mess flat (no cleaning, broken doors, bad mold). Throughout the year, they ignored our complain about flat maintenance. When finally we moved out nearly 2 months ago, they even didn’t try to give back our deposit (ignoring our contact). We will claim a dispute after those exhausting effort and patience. Just beware to have a business with this agent.
5/5
TrustpilotExcellent service
When being shown the property, our estate agent, Raj, was incredibly informative and enthusiastic at the property. We were bombarding him with questions and he continued to answer everything to the fullest extent. He was excellent! Thank you Raj!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotSachin was amazing from start to finish…
Sachin was amazing from start to finish and really helped move things along swiftly! Thanks!
5/5
GoogleWe had the pleasure of working with Chloe during our search for the perfect flat, and we couldn't be happier with the exceptional service she provided! She was incredibly patient, answering all our questions and providing valuable insights regarding the process. Additionally, Elliot, who assisted us during the viewing, was exceptionally kind and friendly, enhancing our experience and making it exceptionally smooth and enjoyable by providing all the necessary details to us.
Hi Omer, Thank you for your positive feedback on Elliott and Chloe, all the best, Felicity j Lord Brixton Sales
5/5
TrustpilotLily Porter
Lily Porter, first class service from this wonderful lady, always goes that extra yard, to resolve all issues, no problem is too big or too small, this lady is a true asset, for any employer, and her help has been immeasurable, thank you Lily your a true star.
5/5
GoogleI would like to give Chloe Bird a 5 star review, Chloe is a very responsive property manager and is always ready to assist us with any issues that may arise for us as a contractor. Thanks again Chloe.
Hi Sharon, Thanks for taking the time to write a review, we're delighted you had such a good experience with Chloe. If you need anything else do not hesitate to ask. haart Brixton(Lettings)
5/5
GoogleShakira has been wonderful in helping us to find a new home in a really competitive market, with a great perspective on how to manage our search and timely responsive to all our queries so far. Thank you Shakira!
Hi George, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Shakira. Kind Regards, haart, Brixton (Lettings)
5/5
GoogleShakira has been fantastic in helping us find and sign a rental property. She was very knowledgeable and friendly during the viewing and has been incredible in helping us complete the paperwork. I would highly recommend using haart Brixton
Hi George, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Shakira. Please let us know if you need anything else. Kind Regards, haart, Brixton (Lettings)
5/5
TrustpilotCharlotte was an absolute delight…
Charlotte was an absolute delight throughout the process. My flatmate and I had been struggling to find the right flat for months. Out of all the agents we met in the process, none were as efficient, courteous and approachable as Charlotte. She went above and beyond what was asked of her to make sure all parties involved were happy.Highly, highly recommend!
Dear Yara, Thank you for leaving such great and detailed feedback about your experience with Charlotte. We wish you all the best for the future in your new home. Felicity J Lord Clerkenwell (Lettings)
5/5
GoogleShakira was really helpful from the viewing all the way to securing the house. She always let me know what was needed so it was an easy process. Thanks Shakira! All the best, George
Hi George, Thank you for taking the time to leave a review for Shakira. Please do let us know if you need anything else from us. Felicity J. Lord Brixton
1/5
TrustpilotThey stopped replying to calls and emails
They stopped replying to calls and emails once the keys got handed over. Flat was not properly checked before they handed it over. They are not interested in sending anyone out to look at the issues we are having. Quick to take deposit etc though....
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotWhat a refreshing call this was
What a refreshing call this was with two of the the Felicity J Lord Staff, first was ruby who sounded so alive and welcoming a credit to the team and then passed on to Theodore Rotsa, who was equally as pleasant, Knowledgeable and very helpful indeed - if i am after a place in London these guys will be my first call for sure.
5/5
TrustpilotEllie Skargill was extremely professional and knows her stuff!!
Ellie Skargill was the most professional in her dealings with me. I particularly found her extremely helpful, especially when dealing remotely became a challenging experience for us both. She provided timely updates and relevant information when it was needed. She was courteous and patient and provided solutions when issues arose. I would recommend her very highly to anyone seeking a professional agent.
Dear Tricia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and in particular Ellie and trust you will enjoy your new home.David GreensladeBranch PartnerFJ Lord Bow
5/5
TrustpilotHighly recommended
I have been with Felicity J Lord for eight years and have always found the service I receive exemplary. I particularly appreciate the sense of personal attention to any issues I may have. Most recently, Sally Livermore has been so very helpful and efficient in dealing with everything concerned with the letting and I would highly recommend the company.
Many thanks. Your comments, especially at this time, will mean a great deal to Sally and her team.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Stay safe
5/5
GoogleThank you for promptly communicating with us with every transaction. Jesotha is a wonderful agent and gives you good quality service that makes your mind comfortable every step of the way.
Hi Allan, Thank you for leaving a lovely review for Jasotha, always here to help! Felicity J Lord Property Management Team
5/5
TrustpilotGreat Team at FJ Lord.
What a great, helpful Guy Scott at Felicity j Lord Blackheath is. Asked for a simple valuation and got a thorough Market appraisal. Really goes well beyond the average service. The same when I rented from them, Scott dealt with everything very professionally. FJ Lord are providing a great service. Also dealt with Lisa and Justyna, Again, can't fault them. Thanks..
Thank you for providing such positive feedback Ian. It will mean a great deal to the whole team at Blackheath.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
