Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Warm, Friendly, & Professional Service

Ilya was incredibly generous with his time and a friendly and warm face to greet my partner and I and show us around the flat. We felt comfortable and open with him to be about to discuss the details of the property as well as what we are personally looking for. Incredibly professional, knowledgeable and trustworthy.

Ebony · 14 February 2020

★★★★★ 1/5

Trustpilot

Worse than ‘Stath Lets Flats’

If you can avoid letting your property through this company I would strongly advise you to (it’s sadly less easy to be picky as a tenant in London). The service they provided was consistently unprofessional. We had raised issues and waited months for maintenance teams to visit, including for a leaky roof! I was asked to re-provide them with the inventory of the house despite being the tenant, because they had lost it (the agent even admitted to me this is unprofessional). Lastly, getting confirmation of the return of our deposit was a nightmare. Despite our landlord providing instructions to return it in full, they lost our bank details and required us to tell them how much we were owed from the deposit release …you’d think they should know this. Please avoid for the sake of saving yourself time as the landlord sorting out their incompetence - I can’t imagine the agency fee you pay them takes the stress away from letting a property.

E.H · 20 August 2023

★★★★★ 5/5

Google

Jada was really helpful when showing us around the property - would recommend!

Conor · 13 September 2024

★★★★★ 1/5

Trustpilot

Update on the "Fawlty Towers" of estate agents

Update on my last review...As you can see, the manager of FJ Lord in Hackney promises to reach out and resolve the outstanding issues immediately. Nothing has happened. I received an automated email reminding me to renew the tenancy (which ended 6 weeks ago and notice was given several months ago. They clearly haven't registered this on their system yet, unbelievably) This shows clearly how there is ZERO followup with this company unless there's money in it for them and they simply do not act or behave in an honest manner towards landlords (and presumably tenants too) Avoid...

Pete · 16 August 2023

★★★★★ 5/5

Trustpilot

Gentleman estate agent # Charlie Saville at FJL Hackney…

Charlie Saville at FJL Hackney provided us with an excellent sales service. I can highly recommend him. Professional, courteous, knowledgeable and always promptly answered my calls. A very trustworthy gentleman estate agent. Thank you Charlie.

Customer · 22 May 2023

★★★★★ 5/5

Trustpilot

Highly recommend - Professional & Understanding

David Greenslade was extremely helpful to us in our search for a new flat in central London. He was always quick to reply, understanding of our needs and very professional in his approach. We will certainly be using only Felicty J Lord as our estate agents in the future. I would highly recommend. Many thanks.

Sorrel · 21 April 2020

★★★★★ 5/5

Google

Amazing so far, Shakira is the first to ask me what I’m actually looking for in a flat, and listen to my specifications and offer solutions that fit.

Cordyline · 16 November 2023

★★★★★ 5/5

Google

Adam was really friendly and professional to chat to on the phone when I was looking for a property. He also provided recommendations for mortgage services who were very helpful. I can highly recommend Adam and haart - a really positive experience!PositiveResponsiveness, Quality, Professionalism

Helen · 14 June 2022

★★★★★ 1/5

Trustpilot

Landlords: Stay away from this untrustworthy, incompetent company

Landlords: Do yourself a favour and avoid this company. We have been letting out our flat for the past 8 years with F J Lord and seen a strong and steady decline in their service. Therefore we are positively thrilled with our decision to NOT renew with them this time.Communication is lax or absent (they NEVER pick up the phone or return calls unless you complain to their head office). We notified them that our tenants were leaving many weeks ago but heard nothing, not even a proper check-out was offered and the remainder of our (pre-paid!) commission has not yet been returned.The only proactive communication was asking us multiple times to renew with them, including trying to make us stay by lowering their fee.However, nothing could make us go back to this company, and if I could give a zero star rating I would.We put a lot of pride in keeping the property well maintained and keeping a good relationship with tenants, but that is made difficult by such bad management and communication from the agents.Let's see if they manage to refund the commission they owe us and arrange cover for the damage caused by the tenants they found for us.I will update this review accordingly...

Pete · 4 August 2023

★★★★★ 5/5

Google

I have been dealing with Joy on some maintains issues. She is very helpful and always responds quickly and gets the problem sorted quickly.

Ryan · 26 November 2025

★★★★★ 5/5

Google

I’ve had the pleasure to work with Bryan to find an apartment in Brixton. Very friendly, he made the process super smooth for us and he took time to answer all my questions. I highly recommend if you’re looking for a place in the area!

Yoanna · 16 April 2025

★★★★★ 5/5

Trustpilot

After several weeks of searching for a…

After several weeks of searching for a property and being messed around by estate agents, it was refreshing to speak to FJL. My experience so far has been great. I'd like to give a special thanks to Lucy; she's been very understanding and friendly, has answered all of my questions/concerns and secured me my perfect property.Thanks again!

Roxy · 20 April 2019

★★★★★ 1/5

Trustpilot

Dreadful Communication

We made an offer on a place listed as chain free by FJL (though apparently it wasn’t chain free and this was just a lie).The offer was ignored for two months, with FJL needing to be prompted for updates regularly. If the vendor needs time to think, that’s normal, however Felicity J Lord were extremely poor at keeping us up to date and would frequently go weeks without letting us know if the offer was still being considered.Eventually when we set a deadline, FJL requested an extension to that deadline for a few days, before once again ignoring the new deadline, ignoring calls and failing to get in touch once the deadline passed.

Ian · 28 July 2023

★★★★★ 5/5

Trustpilot

Very good and professional service with…

Very good and professional service with this agent! Always happy with their service and efficiency to help with finding tenant.Lucy Martin is one of the best agent in their team. You can count on her. Whenever what the problem is she will always solve it quickly! Very polite and professional! Thank you so much Lucy!

Hong · 9 January 2020

★★★★★ 5/5

Google

Massive thank you to Naomi in the Brixton branch for making the moving in process so easy. Super quick responses, really helpful with any queries and always happy to speak on the phone.

Sam · 14 June 2023

★★★★★ 5/5

Trustpilot

FJL Lettings Stoke Newington - an impressive and professional team

I was very impressed with the service provided by Felicity J Lord's lettings team in Stoke Newington. Chris Sanderson and Robert Howarth were friendly, enthusiastic, knowledgeable and efficient. Most importantly, they performed. They found me a suitable tenant within days of instructing them. I would certainly use them again - a huge thanks to the team.

Karen · 10 June 2019

★★★★★ 5/5

Google

Wezley Clarke is a pro! He's an expert in the local market and an excellent communicator whose judgement I trusted. From valuation onwards he pushed hard in our interests - working across all parties to achieve a sale at the price we wanted.

Sue · 14 June 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague.

Very happy to be done with this appalling agency. I made the mistake of engaging them as my managing agent on a rental property in Islington. Cue a string of unhappy tenants and avoidable maintenance costs after FJ Lord failed to address issues in a timely manner, even having to be chased for months in some cases. Their quality of service is the worst I've experienced, a mix of incompetence, indifference and contempt. The only thing they seemed to manage was to retain an extortionate proportion of my rental income. Whether you're a renter, landlord or looking to sell, steer clear of this lousy outfit.

S.T · 28 June 2023

★★★★★ 5/5

Google

I spoke to a lovely lady named ozlem, she was really helpful and suggested a number of properties for me to figure out what im looking for. Thank you

Achan · 23 September 2025

★★★★★ 4/5

Google

Bryan, Shakira, and the team at Felicity J. Lord have been professional and clear throughout, guiding me smoothly at every stage. I’m very happy with the service so far and appreciate their effort and consistent support.

W · 11 July 2025

★★★★★ 1/5

Trustpilot

Avoid this agency

Avoid this agency. It’s almost two months since I have returned the property and still can’t get back my deposit, despite the fact that it was confirmed that it should be returned in full. They also can’t indicate deposit protection scheme! Therefore, its not sure whether you deposit is really protected. Call center is repeating all the time the same that a responsible person will call back (since 2 May no one called back, despite a number of emails and calls).

L · 15 June 2023

★★★★★ 1/5

Trustpilot

Incompetend property managers

Like many other reviews we have been ignored and hung out to dry with category 1 gas and electrical faults, and black mold spreading everywhere even with a child in the property. We paid for a year in advance which was a massive mistake, the landlord paid upfront for issues to be fixed, also a mistake. The property management is beyond incompetent, emails are ignored, and any knowledge of issues is denied despite having email evidence to the contrary. Tenants, I would advise not to rent a property managed through this agency #slumlords and landlords you will pay a premium for your property to be left unmaintained. @clerkenwellFJL #slumlords

Claire · 14 June 2023

★★★★★ 5/5

Google

Jess was fab with my rental property, so helpful and provided me with all the information I needed to know. Such a friendly agent and down to earth. Thank you again Jess

Ruth · 14 June 2023

★★★★★ 5/5

Google

Really quick and transparent process for securing a tenancy. I’ve worked with Naomi and she made the whole process very easy to navigate. Probably the easiest flat search I’ve had in London.

Michal · 14 June 2023